Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations in customer service. Whenever we report that something needs attention, they make sure it is addressed as soon as possible.

Suggestions

Suggestions - I'm totally satisfied with the care and all the detailed information provided by the sales team and the others involved. Overall, it was a great experience, so I don't have any suggestions.

Additional Comments

Additional Comments - The salesperson was very available and explained the available lots to us so we could quickly make a purchase. He also helped explain how the houses were being sold and made the process much easier by being readily available and providing clear explanations. He even took us to Greenville and other cities where newly constructed homes were located. He showed us a spec home in Greenville that was similar to the structure of the house we are currently living in, which made it easier for us to visualize the home. Because of the salesperson's help, we were able to move forward and book it sooner.

Sales Experience

Sales Experience - Communicated well. Knowledgeable.

Construction Experience

Construction Experience - Kept me informed. Was easy to approach with questions.

Areas Of Satisfaction

Areas Of Satisfaction - I liked their design choices for my home

Additional Comments

Additional Comments - Very organized. The manual you give is very helpful.

Sales Experience

Sales Experience - Alexis was great! Super helpful and responsive.

Professional & Organized

Professional & Organized - The process was very easy and communication was top tier.

Sales Experience

Sales Experience - Joe and Stewart were always available and great to work with.

Lender Closing Experience

Lender Closing Experience - Dale from LMCU and Kelly were amazing!

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Closing day was quick and efficient. Everything was lined up for us!

Areas Of Satisfaction

Areas Of Satisfaction - Communication and execution were outstanding.

Areas Of Satisfaction

Areas Of Satisfaction - Really appreciate all the quick responses to any questions I had

Suggestions

Suggestions - Keep up the good work

Recommend Builder

Recommend Builder - I would!

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes is good to work with. Anytime you want to talk or have a question, they help you promptly. They also come to your house to check whether everything is in good condition and show you what needs to be changed—they actually show you everything. When you need them, even if you reach out to them at home, they are available to help with any question or problem. I recommend them to everyone so you can save time and get great service.

Sales Experience

Sales Experience - Jeff is an amazing realtor.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations in communication and by being involved in every step of the process as a first-time owner.

Professional & Organized

Professional & Organized - Everyone was polite & respectful & made themselves available for any help or questions

Sales Experience

Sales Experience - Our sales rep was the best he was truly my main reason of buying he made be feel like I could TRUST all he was asking & he made himself available before/after buying house… Thsnk You Tom

New Home Showroom Experience

New Home Showroom Experience - Everything was explained very clearly

Construction Experience

Construction Experience - Great experience

Lender Closing Experience

Lender Closing Experience - Always professional & there for me

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Held my hand thru and thru

Customer Care Experience

Customer Care Experience - Everyone made us feel special

Areas Of Satisfaction

Areas Of Satisfaction - Prefect exactly where we was looking for

Additional Comments

Additional Comments - Anything I can do to promote Allen Edwin count me in

Areas Of Satisfaction

Areas Of Satisfaction - Everyone we met was friendly and we felt that we could trust them

Additional Comments

Additional Comments - Mitch, or the guy who did the two-month walkthrough, was really, really good. He was extremely helpful.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes did a good job of showing the house and materials. They are good quality.

Professional & Organized

Professional & Organized - I love the way all the staff stay on top of everything.

Sales Experience

Sales Experience - I was completely satisfied with all the staff I had a pleasure of working with during my first and second experience with them.

Areas Of Satisfaction

Areas Of Satisfaction - Closing, staff, and construction insulation, sales staff was all good.

Areas Of Satisfaction

Areas Of Satisfaction - Every Allen Edwin employee that we’ve dealt with has been wonderful.

Construction Experience

Construction Experience - Chad was absolutely wonderful to work with. He’s was very organized and kept us updated throughout the building process.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service has been excellent!

Additional Comments

Additional Comments - Thank you. Overall, I had a great experience.

Areas Of Satisfaction

Areas Of Satisfaction - Response time from Ray was great. I love our house. Overall I think everything is fantastic.

Sales Experience

Sales Experience - Ray was fantastic

Areas Of Satisfaction

Areas Of Satisfaction - You all met or exceeded all expectations. Related but not limited to closing, construction quality, and structure.

Professional & Organized

Professional & Organized - From salesman Ray especially, office staff for handling with mortgage and field staff getting home done quickly

Sales Experience

Sales Experience - Ray is the best and handled everything to a T

Lender Closing Experience

Lender Closing Experience - Very efficient and on top of all aspects

Allen Edwin Closing Experience

Allen Edwin Closing Experience - A+

Areas Of Satisfaction

Areas Of Satisfaction - Ray and mortgage staff Floor plan and product selection done well

Areas Of Satisfaction

Areas Of Satisfaction - They have good follow-up after we move in and are diligent about checking to make sure we are satisfied with everything. With that, they met or exceeded my expectations.

Easier Than Expected

Easier Than Expected - It has been easy to make contact and get questions answered.

Areas Of Satisfaction

Areas Of Satisfaction - Employees have been amazing. Each has been very personable, friendly and full of advice or direction.

Recommend Builder

Recommend Builder - Big time

Areas Of Satisfaction

Areas Of Satisfaction - Communication and customer service

Suggestions

Suggestions - Honestly everything was great, I don’t have any specific suggestions for improvement at this time but keep up with the good work

Additional Comments

Additional Comments - We had a very wonderful experience from start to finish. And the team was very helpful, professional, and made the process easy for us!

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin always answered our questions, no matter how big or small.

Areas Of Satisfaction

Areas Of Satisfaction - Colleen was great and provided us with the best care