I would definitely recommend this company. Great experience from start to finish. We’re so happy!
Additional Comments - The Installers were very polite and professional, responding to any concerns I had. They arrived 1 hour into the scheduled time Frame and worked straight through until job completion.
From presentation to installation everything was top notched and exactly as they told was. Installation team was awesome. Greg and his crew of two Mike’s knew their jobs and got right after it. 12 windows installed in a little over four hours and did a great job. Left no mess behind. Everyone was super friendly, knowledgeable and answered any questions we had with no problem. We have definitely recommended Universal Windows Direct to folks already. It was a pleasure doing business with all of them!
Professional employees, high quality product.
I can only recommend this company for any window install. One of the best installation experience I had
My problem hasn’t been resolved yet, parts had to be ordered
Had to request service calls for 2 different issues.
Absolutely love my new windows !
Very informative from the initial appointment to the installation of the windows
Installer’s Professionalism - Outstanding crew, polite, and very nice
Additional Comments - Outstanding work crew, really enjoyed them. They walked me around inside and out, and asked if there was anything I noticed that needed attention, or any questions.
The whole process from start to finish was a disaster for us.
Technician was thoughtful and professional
I started back in the fall and just finished this week but one outside stripping piece needs replaced. It has seperated
Did a fast but excellent job!
We have some friends that will probably be calling you for replacement windows.
the sales person was knowledgeable on the product but was a bit pushy with making the sale. It took some negotiating to get the true bottom line price which was WAY off from the original price given. However, everything else from customer service, scheduling, and installation was great. The installers called ahead, where on time and extremely professional. They explained the process and kept me in the loop during the install. The windows look great and the clean-up was spotless.
The entire experience from ordering to delivery and installation was a complete nightmare. Sales completely abandon you after ordering. All three of my installations were not ideal. First one missed ordered hardware, windows and materials. Second time team came out to replace a window that had the wrong grid style from original order. Third time installation was SO sloppy and had to be redone. Also left scraps everywhere in house including a razor blade left in my living room, where I have small children and pets! Communication was awful! Every team blamed the other on the issues. Very little help or empathy from supervisors, one even told me the wrong window grid issue was my fault. Ants are now coming in from my front windows. Obviously didn't do a good job at fully chalking around the window. Every customer service issue always had to have a guy come out to assess the work before the item was ordered or repair, often not coming prepared with anything because he couldn't find the notes from the customer service team. Nightmare! Price was OK but all of this is not worth it!
I definitely recommend them to anyone needs windows.
I gave it a four, because I think after the insulate after the windows was installed, they said the salesman should’ve called me and asked how everything went and in person and not online
Very easy to work with.
The crew that installed my windows done a very good job. I would recommend them. So far love the windows. There is a strong smell in the house. Don’t know if it’s from the vinyl or the cocking that was used. We’re dealing with it.
Not likely to recommend to anyone. Lots of miscommunication.
Universal Windows Direct did a wonderful job on our new windows. They were quick and efficient and even took the time to make sure no mess was left behind. If something was not perfect, they kept trying until it was perfect.
Seems that once the contract was signed, and the loan secured, communication with the company, salespeople stop
they installed are replacement window perfectly
Very friendly workers