If I get the job done

Love the windows 🙌🙌🙌🙌🙌

The windows are nice, but I had to do my own research and have the contract changed to do a total tear out so that I actually got what the salesman “said” I was getting. Cost thousands more. Normally, they just put a smaller window inside the current frame.

Installation Crew

Installation Crew - Great crew and answered any question I had. Worked hard and stayed until job was complete.

Areas Of Satisfaction

Areas Of Satisfaction - Install time and efficiency

Window's are good although they ordered one wrong window and one wrong door so we are waiting to get the job finished. The overall cost was extremely expensive but I was unable to get comparables.

The people we dealt with were excellent. Honest, genuine, and transparent.

Yes

Many issues, had multiple measuring tech visits and still got the wrong windows the first time, (inserts vs full pull). The windows are ok, the doors suck. The installation was not as clean and professional as I would have expected.

Loved the quality the price and timely matter

While their warranty is lifetime, after one year, we are charged $149.99 for a service call. This was not in affect when we purchased the window & I do not feel we should have to pay that now! Going forward, I will not purchase any more windows from them because of this new fee. I hope that $149.99 fee is worth the loss of the remaining 30 windows we need replaced!

Install went good installers worked all day and cleaned up leftover materials. However the windows are not clean they have streaks on all of them and one window in our dining ares about 12 feet off the floor still has manufacturers stickers left on inside window frame not happy I half to clean my new windows already and pill off stickers . Just seems for the money spent on the windows they would be clean and streakless . I also thought we get a phone call a day after Install to see how it went but whatever.

From start to finish everyone was very professional on time and knew what they were doing

Our door was not correct and has to be reordered. I will wait to see much longer the process takes.

Good look to the house, waiting to see if any savings on heat and electricity.

For the amount I paid the quality of window and installation did not meet my expectations. I would never recommend Universal Window Direct ever

They were great

One of the bushings broke on the window frame and Universal came out quickly and replaced the part. Great service!

Canceled delivery once then canceled delivery one hour before scheduled appointment then rescheduled again.. multiple day's waiting on delivery had to reschedule other appointments.

I have no friends

Nothing negative - we just don't make recommendations to friends

Everything was done in a very professional manner and if the windows holdup like the quality of work then Everything will fantastic.

We are currently waiting for a replacement of 2 side by side windows from our order that were manufactured upside down, but installed anyway. I did not realize this until I attempted to lift them out for spring cleaning. A technician came out and told me what the problem was. That was 2 months ago and we have not heard back. Today we called and the person we spoke with was no better than talking with an automated robot-no apology or sympathy, no explanation for our long wait except to say that they had attempted to call us a few times. Neither of our phones shows any calls from Universal or phone messages or emails to update us. To go nearly the entire summer without being able to wash my windows is unacceptable. We are very disappointed.

Loved our salesman and our installers were great!!

Quality of the window is great. Sales presentation is lacking. No info on cost of labor and cost of individual windows during pitch. Feels like you are covering up how much the cost of product is. Also sales representative appeared agitated when wanting to consider the cost and possibly not closing the deal. People calling from office don't know what is going on. Quality installer, efficient and did good work. 3 star just on product and installer. Would have left a 2 star otherwise.

My only complaint is the installers left stickers and caulk on the windows.