My only complaint is the installers left stickers and caulk on the windows.
My whole experience with Universal Windows Direct of Columbus was wonderful, from the first phone call to when the installers left! I will definitely recommend Universal Windows Direct of Columbus to all my friends. Windows came MUCH quicker than I was told by sales person. So happy!
Measure Technician’s Precision - To the 1/8" - He knew what he was doing!!! I appreciate it because my brother had Universal do his windows a couple of years ago and they measured wrong or the numbers were put into the system wrong but they were delayed another 4 weeks, which made it a very long time to get their windows. But when they were done, they looked fantastic. That is why I went with Universal!
Installer’s Professionalism - The two gentleman that came to my home were very professional and courteous - I have 2 dogs and they were very happy to make sure they were not getting out of the house or fence. Thank you so much!!
Quality of Workmanship - I love my windows! So easy to open and the level of quiet is so nice!
Sales Appointment Scheduling - Very quick scheduling.
Customer service representatives were not knowledgeable about technical issues related to a flex screen repair .
Overall Installation Experience - The installation crew was only one guy. He did an excellent job. He was on time. Clean and respectful of our home. He went out of his way to make sure everything was good.
The entire window buying process was great! From sales to instillation we had excellent communication from them letting us know next steps, etc.
Still waiting for the repairs to be completed
Installer did a great job and love the windows.
The sales process is sketchy and left us questioning our decision only to find the sever cancellation penalty
I would recommend this business. Professional, friendly and delivered within time-frame given upon ordering. The windows look terrific.
Quality windows, fast professional installers.
They screwed us on our original appointment and then we got a tired crew to do our job at tge end of their day. Their tiredness showed in their finish work.
Quality product,timely resolution of any issues!
I would definitely recommend this company. Great experience from start to finish. We’re so happy!
Additional Comments - The Installers were very polite and professional, responding to any concerns I had. They arrived 1 hour into the scheduled time Frame and worked straight through until job completion.
From presentation to installation everything was top notched and exactly as they told was. Installation team was awesome. Greg and his crew of two Mike’s knew their jobs and got right after it. 12 windows installed in a little over four hours and did a great job. Left no mess behind. Everyone was super friendly, knowledgeable and answered any questions we had with no problem. We have definitely recommended Universal Windows Direct to folks already. It was a pleasure doing business with all of them!
Professional employees, high quality product.
I can only recommend this company for any window install. One of the best installation experience I had
My problem hasn’t been resolved yet, parts had to be ordered
Had to request service calls for 2 different issues.
Absolutely love my new windows !
Very informative from the initial appointment to the installation of the windows
Installer’s Professionalism - Outstanding crew, polite, and very nice
Additional Comments - Outstanding work crew, really enjoyed them. They walked me around inside and out, and asked if there was anything I noticed that needed attention, or any questions.
The whole process from start to finish was a disaster for us.
Technician was thoughtful and professional
I started back in the fall and just finished this week but one outside stripping piece needs replaced. It has seperated