Professional and I like the windows & doors.

I am reluctant to recommend Universal Windows Direct after an installation issue. Universal Windows Direct did not respond to my request. I had to file a complaint with the Better Business Bureau to rectify my issue. Other than that, our wndows are beautiful and we love them. I am just concerned that if I have an issue in the future, I again will have to go to the Better Business Bureau to get it resolved.

Sales rep told us what we wanted to hear ended up not being what he said. Told us our bedroom window (double uneven original window) would still be able to hold our ac, that was not correct. We are unable to use our ac we have to go get a smaller one for our upstairs window. The downstairs window was short and wide and fit our ac before installation after installation we did have to squeeze it through the outside in the get it to fit back into the same window.

Still haven’t fixed my windows

ABSOLUTELY LOVED EVERYTHING..........except the price

Crew showed up on time with correct product and ready to work.

We liked the window quality, looks and lifetime warranty.

I have not enjoyed anything about this process. The sales felt pressured and now the windows are more noise than the ones I had prior to my purchase which I will not call an upgrade at this point.

Overall the quality of the windows seem high end, with a high price.
Salesperson was rather pushy, using tactics at the end such as “if you bought these windows, would it take food off the table?” Or “the price is locked in now, and will only go up.”
There was no catalogue to pick out or see what we were getting, it was “a a sliding door would be best here, what finish do you want, white or black?” And I didn’t know what anything looked like. There were sample windows to show off the quality, but you never see what they’d look like.
The contract has 3 days to back out without penalty, which we ended up making our mind up after that since we have a young baby. We ended up getting one door done, instead of just taking the penalty fee that was a % of the total order.
The company didn’t communicate very well.
The installer was phenomenal: friendly and very good at his trade.

The quality of the windows are impeccable

I have tried to get ahold of your company but a recording says there is no one to help me. I left a message on July 3rd but no on has contacted me as of today. I left a message today again I can not speak to anyone. I had to leave a message 7

Communication from consultation to installation day.

The trim on the door install was not very well done. The trim on one of the windows was removed. We were told it would be installed later and still have not heard on timing.

You have had to return too many times for things that should not have been an issue. One window was measured wrong, one had a dented sill, the spackling was finished, they a screw in to tight that was buckling our siding and could have called us when a repair window came in broken and you had to reschedule instead of coming out just to replace the one with the dented sill.

Overall I am pleased with UWD bin product and quality and typically in getting help/customer service/repairs.

They were fast and courteous even when my dog was trying to help them 😂

When the first installment was completed, there was no clean-up. Since then, there were 2 window pains that the seals were broken. The first was replaced with no problem. The second one has been replaced but both times the technician came out, once the pain was the wrong size and the second time the frame was crooked. So the tech replaced one pain in the old frame and installed. Is it still under warranty??

Use drop cloth when removing sliding glass doors so you don't permanently stain carpet. Clean up handprints on walls around windows.

So many issues.

Yes

Showed up on time!

Installers were through and trimmed windows very well compared Installtion by UW a few years ago . We had UW install 1/2 of our windows.

Universal Windows Direct has been an excellent company to work with from start to finish. The salesman, the installation crew and technician were all very knowledgeable and did a thorough job. I definitely recommend them.

I purchased all new complete tear out windows and frames and a new sliding door when they were installed the intallers didn't even work or was trained by universal windows according to them so the quality of work was not good .l ended up having several visits from service techs and after about a year the sliding door instalation was incorrect that it actually rotted out my sub floor .I wish I could share the pictures.

Installer (Wayne) was very professional and did great work