The job isn’t completed. The front door was mismeasured and had to be reordered and several of the screens arrived with holes in them.

Didn’t get what I was sold now that it’s complete no one will call me back

The crew that put the siding on was actually top notch ! It was the office folks lack of communication and promises that did not come thru as the reason for a low recommendation.

Nice quality windows that are easy to open and close and tilt in to clean:)

Everyone had a great personality. We had a great experience with the installers. We were well informed along the way.

The product seems superior, and the entire process from beginning to end was very satisfactory.

Fast quality service

I have bought their windows before and they last the way they are supposed to.

Wayne was very friendly, knowledgeable, and did an excellent job putting our windows in. They clean up the window areas when done. No mess left behind. Happy with their service!! Thank you

The staff was friendly and efficient

The windows were really nice and of good quality.

The installers were on time and their work ethics were awesome. We were very satisfied with our new windows. The quality was impressive.

Clean up was good

Great windows and the install was quick and professional.

They were fast and courteous

Contracted Features Not Delivered — A Month of Runaround
We paid over $4,000 for a sliding patio door installation through Universal Windows Direct. Our contract explicitly included exterior black capping. Both the salesman and the UWD employee who came to verify measurements confirmed it was feasible.
On installation day April 30th the installers said they knew nothing about black capping. They also left a dozen rusty nails on our deck and failed to cap two interior holes at the bottom of the door.
Over the next month UWD sent a second installer to complete the capping. That installer and I agreed on site that it could not be done properly — it would only be 5/8 of an inch wide and would look bad on the door frame. A contracted feature that was explicitly sold to us simply could not be delivered.
What followed was a month of missed callbacks, broken promises, and being passed between multiple UWD staff members including their concierge, project manager, and operations manager. I missed parts of two workdays managing this. I had to open a formal dispute with Upgrade, their financing partner. I ultimately had to threaten a CFPB complaint and this public review before anyone with authority would engage seriously with my concern.
After nearly four weeks of follow up I received a $200 credit — less than half of what I requested for a contracted feature that was never and cannot be delivered. The dispute process also cost me three months of interest free payment time on my loan.
The door itself looks fine. The installation team however arrived unprepared, left our deck covered in rusty nails, and failed to complete contracted work. UWD’s follow through, internal communication, and customer service after the sale are deeply flawed. If everything goes perfectly you may have a fine experience. If anything goes wrong be prepared to spend weeks fighting for a resolution that should have taken days.
I would not recommend Universal Windows Direct.

I have already recommended your company to people

The salesman should have explained that these vinyl windows wouldn’t block the noise as much as the old aluminum ones did. Even if the old ones didn’t work they kept the outside noise down.

Very happy with the salesman very happy with the installing team. Everything went smoothly and they understand everything that I need.

Great service-good price -sales person was very helpful-installer was great

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Salesman has no product knowledge regarding tinted glass. We expected not to be able to see in. We opted out for the grate in the windows, now that don’t match the windows in the rest of our home, very noticeable. The screen is not tight. This was a $4200 job that we could have had done correctly by Rosario windows. They charged $2800 for windows we are actually happy with. This company was hired on a recommendation from the bathroom remodel salesman, he had by mistake quoted $1900 but it turned out that was for one window. Be very careful with your contracts. I thought I was going to get a discount, but in the end I am stuck with something I don’t want. They never called me back either and offer to make it right. Terrible communication. I think you should look elsewhere.

So far we open the windows they’re so easy up and down to go outside sweets

Reasonable and fast. Super fit!

Never received my amazon gift card that was promised. Have talked to 5 different people and still nothing