I have not enjoyed anything about this process. The sales felt pressured and now the windows are more noise than the ones I had prior to my purchase which I will not call an upgrade at this point.

Overall the quality of the windows seem high end, with a high price.
Salesperson was rather pushy, using tactics at the end such as “if you bought these windows, would it take food off the table?” Or “the price is locked in now, and will only go up.”
There was no catalogue to pick out or see what we were getting, it was “a a sliding door would be best here, what finish do you want, white or black?” And I didn’t know what anything looked like. There were sample windows to show off the quality, but you never see what they’d look like.
The contract has 3 days to back out without penalty, which we ended up making our mind up after that since we have a young baby. We ended up getting one door done, instead of just taking the penalty fee that was a % of the total order.
The company didn’t communicate very well.
The installer was phenomenal: friendly and very good at his trade.

The quality of the windows are impeccable

I have tried to get ahold of your company but a recording says there is no one to help me. I left a message on July 3rd but no on has contacted me as of today. I left a message today again I can not speak to anyone. I had to leave a message 7

Communication from consultation to installation day.

The trim on the door install was not very well done. The trim on one of the windows was removed. We were told it would be installed later and still have not heard on timing.

You have had to return too many times for things that should not have been an issue. One window was measured wrong, one had a dented sill, the spackling was finished, they a screw in to tight that was buckling our siding and could have called us when a repair window came in broken and you had to reschedule instead of coming out just to replace the one with the dented sill.

Overall I am pleased with UWD bin product and quality and typically in getting help/customer service/repairs.

They were fast and courteous even when my dog was trying to help them 😂

When the first installment was completed, there was no clean-up. Since then, there were 2 window pains that the seals were broken. The first was replaced with no problem. The second one has been replaced but both times the technician came out, once the pain was the wrong size and the second time the frame was crooked. So the tech replaced one pain in the old frame and installed. Is it still under warranty??

Use drop cloth when removing sliding glass doors so you don't permanently stain carpet. Clean up handprints on walls around windows.

So many issues.

Yes

Showed up on time!

Installers were through and trimmed windows very well compared Installtion by UW a few years ago . We had UW install 1/2 of our windows.

Universal Windows Direct has been an excellent company to work with from start to finish. The salesman, the installation crew and technician were all very knowledgeable and did a thorough job. I definitely recommend them.

I purchased all new complete tear out windows and frames and a new sliding door when they were installed the intallers didn't even work or was trained by universal windows according to them so the quality of work was not good .l ended up having several visits from service techs and after about a year the sliding door instalation was incorrect that it actually rotted out my sub floor .I wish I could share the pictures.

Installer (Wayne) was very professional and did great work

Not at this time. I do not know anyone needing new windows. I had to replace mine because condo association forced it

After having these windows units for some time now, I've went through a winter with these unit proving to drafting and cold radiating through.

Wait untill windows are in longer

Great service cleaned their mess up when finished and left like they were never there very pleased

Does not keep appointments, slow response to customer calls, slow to schedule repairs to damaged frames

Added a service charge for “lifetime warranty” very frustrating to spend that amount of money and expect one thing only to be told another when we needed to uses our warranty

Unfortunately, I don't feel we have had good customer service. I am still waiting on a reply and was told within 48 hours. We are missing a screen, that YOUR company took and have not replaced!

Universal Windows Direct went well above and beyond our expectations. From the salesman, to the measurer, to the scheduler to the installers.

Air leaking around the windows

The salesman was so nice and loved him. The installer left trash and product in the rooms; which were my two daughters rooms. One is only 3 so I’m glad I found it before she did.the guy who came to check to make sure the windows were installed right didn’t call before coming. Wasn’t even home; pulled in and saw the van there. He was there no more than 10 minutes and didn’t really seemed concerned about my concerns regarding the windows.

Yes

Very pleased with the windows, still waiting to have a screen replaced.

Not happy with the one windows. Comments below

If I talk to anyone looking for windows I will have them reach out.

Salesperson Professionalism

Salesperson Professionalism - Very professional and was on time even with bad weather

I would not recommend Universal Windows Direct to my worst enemy. The salesperson they sent to our home was terrible, rude, and would not leave our house. After his presentation he wanted us to sign a contract right then. We told him we needed to talk about it first and then he started getting irate, saying that this was the best and there was no need to talk about it. I ask him to leave and he refused to go and started arguing with me because we wouldn't sign the contract. I had to pick up his sample window and set it outside our front door, to which he told me not to touch his stuff. He still wouldn't leave so I had to call the office and told him my next call would be the police. He finally left when I started to call the police. A few days later we got a call from Universal Windows Direct asking how our appointment went, it was obvious that whoever we talked to when we tried to get him to leave said nothing to anyone about this. We had to explain all of this again to her and she apologized.

Never

Universal windows company is a great company and I will continue to use them and recommend to anyone that needs windows. I’m a big fan!!

The window has both sound proofing and insulation, replaced the whole frame. Perfect!

The overall process was great. The windows are high quality at a reasonable price!

Definitely would recommend

Everyone from the salesperson, to the tech who took final measurements to the installer was professional and kind.

We have only had the windows for 2 weeks but we definitely love them. I am trusting that if we do experience any problems in the future we can call and will be taken care of . I will be recommending this company.

Customer service communication is not good. We ask for a phone call to let us know when technicians are on the way so we can be prepared and never get one. Poor to no communication when servicedate needs to be changed on Universal's end

They were fast atinstallation and replacement

If I get the job done

Love the windows 🙌🙌🙌🙌🙌

The windows are nice, but I had to do my own research and have the contract changed to do a total tear out so that I actually got what the salesman “said” I was getting. Cost thousands more. Normally, they just put a smaller window inside the current frame.

Installation Crew

Installation Crew - Great crew and answered any question I had. Worked hard and stayed until job was complete.

Areas Of Satisfaction

Areas Of Satisfaction - Install time and efficiency

Window's are good although they ordered one wrong window and one wrong door so we are waiting to get the job finished. The overall cost was extremely expensive but I was unable to get comparables.

The people we dealt with were excellent. Honest, genuine, and transparent.

Yes

Many issues, had multiple measuring tech visits and still got the wrong windows the first time, (inserts vs full pull). The windows are ok, the doors suck. The installation was not as clean and professional as I would have expected.