Additional Comments

Additional Comments - The Installers were very polite and professional, responding to any concerns I had. They arrived 1 hour into the scheduled time Frame and worked straight through until job completion.

From presentation to installation everything was top notched and exactly as they told was. Installation team was awesome. Greg and his crew of two Mike’s knew their jobs and got right after it. 12 windows installed in a little over four hours and did a great job. Left no mess behind. Everyone was super friendly, knowledgeable and answered any questions we had with no problem. We have definitely recommended Universal Windows Direct to folks already. It was a pleasure doing business with all of them!

Professional employees, high quality product.

I can only recommend this company for any window install. One of the best installation experience I had

My problem hasn’t been resolved yet, parts had to be ordered

Had to request service calls for 2 different issues.

Absolutely love my new windows !

Very informative from the initial appointment to the installation of the windows

Installer’s Professionalism

Installer’s Professionalism - Outstanding crew, polite, and very nice

Additional Comments

Additional Comments - Outstanding work crew, really enjoyed them. They walked me around inside and out, and asked if there was anything I noticed that needed attention, or any questions.

The whole process from start to finish was a disaster for us.

Technician was thoughtful and professional

I started back in the fall and just finished this week but one outside stripping piece needs replaced. It has seperated

Did a fast but excellent job!

We have some friends that will probably be calling you for replacement windows.

the sales person was knowledgeable on the product but was a bit pushy with making the sale. It took some negotiating to get the true bottom line price which was WAY off from the original price given. However, everything else from customer service, scheduling, and installation was great. The installers called ahead, where on time and extremely professional. They explained the process and kept me in the loop during the install. The windows look great and the clean-up was spotless.

The entire experience from ordering to delivery and installation was a complete nightmare. Sales completely abandon you after ordering. All three of my installations were not ideal. First one missed ordered hardware, windows and materials. Second time team came out to replace a window that had the wrong grid style from original order. Third time installation was SO sloppy and had to be redone. Also left scraps everywhere in house including a razor blade left in my living room, where I have small children and pets! Communication was awful! Every team blamed the other on the issues. Very little help or empathy from supervisors, one even told me the wrong window grid issue was my fault. Ants are now coming in from my front windows. Obviously didn't do a good job at fully chalking around the window. Every customer service issue always had to have a guy come out to assess the work before the item was ordered or repair, often not coming prepared with anything because he couldn't find the notes from the customer service team. Nightmare! Price was OK but all of this is not worth it!

I definitely recommend them to anyone needs windows.

I gave it a four, because I think after the insulate after the windows was installed, they said the salesman should’ve called me and asked how everything went and in person and not online

Very easy to work with.

The crew that installed my windows done a very good job. I would recommend them. So far love the windows. There is a strong smell in the house. Don’t know if it’s from the vinyl or the cocking that was used. We’re dealing with it.

Not likely to recommend to anyone. Lots of miscommunication.

Universal Windows Direct did a wonderful job on our new windows. They were quick and efficient and even took the time to make sure no mess was left behind. If something was not perfect, they kept trying until it was perfect.

Seems that once the contract was signed, and the loan secured, communication with the company, salespeople stop

they installed are replacement window perfectly

Very friendly workers

Good price and installation. Look great.

Since Installation, We have had one Window that wasn't fully installed and another has a crack in it from poor instalation.

Installers were great they did a wonderful job. my issue is that the patio door isn't the configuration I thought I order and that's why i rate this a 4.

Additional Comments

Additional Comments - Yes, the gentleman was professional, efficient and orderly.

The crew I had did a great job on my windows so I recommended universal to my daughter and they totally screwed the installation up. The windows came in the wrong color and they had to wait on the right ones to come in, then after they were installed they figured out they were the wrong windows, they didn’t have the right glass. Totally screwed everything up which is unacceptable with how much they cost.

Steve, Corey, & Trace were wonderful, respectful, & courteous! Thank you!

Great customer service!

Installers Professionalism

Installers Professionalism - Installers were very respectful and did quality work.

Timeliness

Timeliness - They actually completed the installation in one day. That was shocking considering all the windows that were installed.

Awful craftsmanship and terrible installers. Bathroom is now freezing and had to get a small space heater

Installation was scheduled for May, still waiting on completion before reviewing.

The communication was awful

To call it a comedy of errors would be an understatement! After 3 years and 10 visits later our windows are complete. We experienced everything from lost windows to windows with fingerprints between the glass to a window made with the wrong grid pattern time and time again.

Window were dirty when installers left. One was broken. Left trash in one spot outside. I cleaned that up.

I would recommend Universal Windows highly even though the communication level was lacking.

Very satisfied overall they did a great job

No, because when I signed the contract to replace my windows on 5/3/2023, Universal Windows' service technicians didn't install my windows until 6/12/2023 and they did a lousy job replacing the windows. The caulking was absolutely horrible, they put a hole my new bathroom window screen, they cracked my marble windowsills in both the kitchen and in one of the bedrooms, and they left an opening on my siding under my kitchen window on the outside that they didn't bother to use a metal base to cover it up so water wouldn't seep through my siding. I took pictures and forwarded to the service manager and explained that I was highly upset with their workmanship.

After only a year three windows need replaced due to seal failure. Tech measured 2 weeks ago and now need to remeasur in 2 weeks

Although the windows are good quality, the customer service was severely lacking. Multiple times in my attempt to get the correct window and broken window replaced, I received different time frames and answers to my questions. It was an awful experience as a first time homeowner.

The only thing I didn't care for was that it was like buying a car. The negotiations about price was not enjoyable.

The crew were hardworking and on time . They did a great job .

Should receive more status updates

I am disgusted with the level on customer service I have received from this company

I have asked many times to speak with Eric the Manager and Matt the sales person that sold us the product. I have yet received a phone call for either one of them. I was told neither one has voice mail which is very unlikely. Again, the lack of follow up and communication to resolve issues is not very satisfactory.

Over 18000$ for junk had to replace all glass in every window bad place that had to be fixed now I have a window that something fell out and now won’t stay up

If everything gets addressed correctly, I might consider recommending

Molding around the door is incorrect. We communicated that at the time of install and have yet to hear from anyone. We want stickers removed from all the windows also.We will look elsewhere for our other projects that we need done.