About this company
Universal Windows Direct of Cleveland
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Types of work
GuildQuality surveys
Badges
Photos 49
Satisfaction
Of 20174 surveys sent, 5927 were responded toReviews 5119
Of 5927 respondents, 5119 left a reviewRecent reviews
Lance T.
Very professional, courteous, friendly and answers all questions. On time and knew what they were doing.
Dennis C.
Quality windows
Review in Somerset, KY
Have all the correct windows on scheduled installation day.
Bob L.
Installers need to better respect the home. Wear shoe coverings so not to track mud in the house. Installers need to clean up outside, remove empty sealant tubes, insulation and other debris. Cover area floors with work tarps. Leave the home as clean as when arrived
Karen J.
👍🏻
Steve L.
Window look awesome! Installation went good n all old windows were taken away
Dale M.
Better communication between the field workers and the staff at office. They are not writing in down correctly as field tells them.
Victor D.
Not really
Tom S.
Quality work on time.
John M.
Windows and doors all fit well and look great. The windows have greatly cut down on the heat entering our home. The installation crew did a great job and answered all of our questions. We had a technician come in to follow up on a few minor items and everything was resolved to our satisfaction. All in all, a great experience.
Robin M.
Respectful quick young technician and on time for appointment
Beth P.
Everything
Rick W.
The guys that installed the windows and patio door were awesome. I understand they are good windows, but a bit pricey.
Kim M.
I was not shown by anyone how to use my windows or how to open them to wash them. It wasn't until I had a technician had to come to my house to service a faulty window and at that time he showed me how to use my windows properly. Prior to that I didn't know what I was doing to try to clean the outside of my windows . I had to try to figure it out on my own.
Thelma W.
The salesman was very knowledgeable. The installers were friendly and professional
Linda B.
Came in did the job, cleaned up and were gone in less than a day.
Sandy F.
Great teamwork!(Murphy),fast,efficient,friendly,clean,
Tracy C.
Beautiful product, professional, so neat didn’t even know they were here afterwards.
Silvano L.
Very professional
Doug R.
We had a great experience with our huge bay window and nothing but problems with our patio door
John R.
UWD made every part of the sale and install super easy and quick. Installers did a great job.
Ann T.
Felt pressure from sales rep.
Stephen D.
Ordered the wrong type of window because of the lack of clarity and communication from the sales person. He didn't listen and talked over me with his own ideas and opinions.
Roberta B.
From my first phone call for a warranty repair to the replacement of my window it was a very easy process. I also had a 40yr old patio door replaced, both technicians worked very quickly and were very nice.
Dale H.
Excellent product quality and value as well as installation!
GuildQuality
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