We were pleased with our windows, but disappointed in the customer service

Not enough office staff to handle the telephone calls. They call back right away if you want to make an appointment for a quote but if you already purchased you are placed on hold for awhile then an automated voice says "leave a message" & they NEVER call back the same day.

Our whole experience from beginning to end was very positive!

The whole experience was great from meeting my salesman, Mike LaGuardia, who was very nice and knowledgeable to the window installers who were polite and did an awesome job!

A good product at a reasonable price

Easy to work with!

Don’t like paying two thirds up front for work not completed. Expecting customer to review a 38 page contract is unrealistic and obviously written by a lawyer. Shorter concise contract and a written agreement to give customer at signing and not using an iPad.

Great product, Aaron in sales was wonderful.

Sales men don't tell truth

Having software that would allow you to take a picture of my house and apply different windows for us to look at.

The job was done quickly and professionally.The guys were great

They were very clear, came on time, and were fast. I have not dealt with another company that was as fast as this company. I thank them for that.

Great sales and installation staff

Very profu

Issues with contract numbers and promotions promised and lack of concern from salespeople and customer service despite repeated calls expressing our concerns. Length of time it took to get issues resolved and product installed. April 5th agreement; September 25th install.
Advise customer to pay attention to numbers and ask questions and challenge changes. Follow thru with customer service, as there is was terrible communication.

Very polite and courteous .

Repair of front door still not complete after 3 months. Needs to be replaced with 2 new doors.

Beware once you have issues and they have all your money...
When the salesman was giving me his pitch, I specifically asked if they install on Saturdays, he said yes.
When the guy who came to measure the windows  I asked if they install on Saturdays. Again I was told yes.
This was one of the reasons I decided to go with them.
8-10 weeks go by and I get a call on Aug 26 that the windows are ready and they can install on Aug 29 a Friday. I said I work during the week so  what Saturday can they install. She tells me they DO NOT INSTALL ON SATURDAYS. I told her 2 employees who were at my house said they do, she said sorry no. 
So I tell her I am off friday Sept. 12. She said that is a ways away, so they WILL CHARGE ME A STOCKING FEE since they have to hold onto them until then.   What?????
2 of your employees say you install on Saturdays, WHICH WAS A LIE and now I have to pay a fee??? What the heck?? Lie to your customers much?

So I had to take off work loose 8 hours of vacation time because of your companies incompetence.

Aug 29 comes and they install the windows.

Once they are done I finally get a chance to go outside and noticed the windows do not match or look like the others.
I live in a condominium. The salesman knew this was a condominium because he had to contact the management company to see if the look of one window could be changed a bit.
So what is wrong with the windows? All the windows installed in the development have a frame outlining the window that matches the siding. These new windows are all just white, no frame matching to the siding.

In 2 spots the siding now has a gap that is away from the house. It was all flat before the windows were installed.

So  Aug 29, I called and left a message, nobody was calling back so again I 
 called the customer service number, explained everything. She gave me a number to text the pictures and details 

Sept 3 called left voice mail- got no answer 

Sent multiple emails thru thier website contact us, texted.
Finally got a message with a number to call back. I call and again nobody resdon't.

Sept 5 finally got a person, she gave me email address so I can send the pictures and details again. So copied my text and sent that email.
It gets sent back undeliverable,  problem on receivers end. I resend 2 more times same thing. I forward to my work email and
Sept 6 I resend the email from work email. Same thing it gets sent back undeliverable.

Sept 8 leave voicemail at 9am, then at 4:15pm
Finally got a call back from the same girl who i spoke to before. I told her all the emails are getting sent back. She said someone would come out Sept 12 between 3-5 to take pictures.
He took pictures of the windows, the siding he took no pictures of and said that was nothing.  Well there were no gaps and now there are. I also printed out the email I sent with the errors so maybe thier IT people could look at, he was not interested and did not take it.

It's Sept 18. I left a message at 10am, no answer.

So these are the numbers and emails  that do not work and that do not get replied to

How does this company exist with such poor, practically unexistant customer service


They say they will call you back they dont. They say they deliver on Saturdays, they don't.

I was told to text info to 855-293-7813  NO RESPONSE
Calling 440-786-1400 leave voice mail - NOBODY EVER CALLS YOU BACK
emailing  customerservice@universalwindowsdirect.com--- it gets sent back undeliverable
                   .....@uwdba.com --- gets sent back undeliverable

It is almost a month after my install and my complaint and NOBODY FROM THIS COMPANY has bothered to call me to resolve this!!!

Due to the incorrect information given to me, no response to voicemails, unable to contact them via email, and not even attempting to resolve issue I WOULD NOT RECOMMEND THIS COMPANY.
Once they have their money, they will not contact you to try to fix any issues that were made on their part.
A month  has gone by and nobody has reached out to me.

Clean, professional & fast! Excellent job!

Professional, courteous and windows are great!

The lie communication throughout process, and the quality of product and workmanship, is great

Because of the fact it only took one day to install.

Wonderful installer.

I was shown one thing for a door and then got something different. The crew working on my house left with no notice mid job.

Quick and efficient