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Universal Windows Direct

638 ratings
24801 Rockside Rd, Bedford Heights, OH 44146(440) 786-1400
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About this company

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Universal Windows Direct

We know you have many choices when it comes to home improvement; so, why choose Universal Windows Direct? Simple, our mission is to provide the highest quality home improvement products and services at the absolute best market value. Universal Windows Direct is able to do this because of our unique business model. With multiple locations across the United States, we purchase a tremendous volume of product directly from the factory, which enables us to pass the savings on to you; the homeowner.

GuildQuality Member
Guildmember
Since 2012
GuildQuality Master Award Winner
Guildmaster Award Winner
2013
Feedback Milestone
2-Year Anniversary
2021 - See more

Types of work

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Insulation (6255)

Window & door replacement (4456)

Siding (4438)

Gutter installation (4414)

Projects

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Photos

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Crew

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Michael Strmac

Universal Windows Direct +8
Endorse
3

Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Love the windows but the customer service and installers leave a lot to be desired. All that was preached during the selling process is how great their customer service is but when you call them they don’t call back and disregard your issues
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From start to finish it was a good experience. The sales person (Jeff) was very knowledgeable and personable. The installers (Jason and Greg) were awesome. On time, very clean and worked non stop to get the 14 windows installed. Their work is outstanding and our new windows work and look great. Thank...
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I was not very happy with the communication from the company, after many follow up phone calls the company still managed to ship the wrong color sliding door for installation. I had to speak with the job lead person, and was never contacted by a manager with an apology. After agreeing to keep the sliding...
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First class workmanship. Very professional and friendly installers.
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They are no ordinary windows!
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Really enjoying the benefits of our windows. The fit and finish from installation, insulation, caulking and clean up was great. Communication could have been a bit better before installation, but great experience overall.
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descent windows, installation went smooth and the guys were very professional . the only issue i have is that the salesman was at my house for 1.5 hours for his presentation which i understand but he kept telling me that my windows were gonna be customed made within an 1/8 of an inch to the frame, then...
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5 STAR, GREAT COMPANY, QUALITY WINDOWS AND WORKMANSHIP. CLEAN ,RESPECTFUL,PROFESSIONALS. WOULD RECOMMEND
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First, the installer was great. HOWEVER, Universal Windows Direct would do better to answer its phones when customers call. In order to get a representative to come to the house, I actually had to go to a local mall to make contact with someone to set up the appointment. ANSWER YOUR PHONES!
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As far as quality their windows are amazing at keeping our house quiet and warm. The salesman was great answered all questions and wasn't too pushy. The measurers were nice and quick but they did measure one of my windows wrong and I'm currently waiting for it to be made/installed. The installers were...
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Affiliations

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  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • 2012 Qualified Remodeler Top 500
  • 2008 Qualified Remodeler Top 500
  • 2009 Qualified Remodeler Top 500

More about Universal Windows Direct

As a GuildQuality Guildmember, Universal Windows Direct relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Universal Windows Direct in Cleveland, OH; Parma, OH; Brunswick, OH; Elyria, OH; Strongsville, OH; Lorain, OH; Medina, OH; Akron, OH; Mentor, OH; Euclid, OH; and 409 other cities in Ohio, Illinois, Pennsylvania, Indiana and Minnesota.

In this report, Universal Windows Direct has published a summary of the customer feedback they've received since they joined GuildQuality in September 2012. In that time, 2,001 out of 6,592 customers (30%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2019.

Universal Windows Direct surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Universal Windows Direct customer, and if Universal Windows Direct completed work for you after September of 2012 but you haven't yet received a survey, please let us know.

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