Yes i will recommend universal windows direct to my family and friends.

Universal has honored the transferable warranty and helped with a couple problems at my home even though I did not install the windows. Their commitment and attention to customer impress me

Installed wrong design. Installers said they would report this back to the company and never did.

From the time we met with the salesman (Marty Larkin) to the finish of the install, everyone was friendly and professional. The install itself went flawlessly. We had 10 windows replaced on a cold (32 degree) day. The install took abouit 3 hours, a lot less then we expected. There was no mess left behind for us to clean up. We would highly recommend Universal Windows Direct. "We Love Our Windows"

Kenny and Jim, were great, helpful and courteous!

No matter who I spoke with, whether it was over the phone or in person, everyone was very kind, knowledgeable, and personable!!

I like that they finished the job

Not until my windows can be fixed properly

Very professional and quickly resolved a hiccup which was not their fault. I am thrilled with the job done and the product. Thank you!

i appreciated that the sales presentation was not a high pressured sales pitch.

Everything

The window quality is on par!!

Nearly every window sash has a scratch or chip in it. Have been fighting for two months to have them replaced. Being told that only one out of 18 will be replaced and others are not covered under warranty. I don’t understand how I am expected to receive a new product that is damaged and somehow that is supposed to be acceptable.

Poor timing on instilling the windows

Replacement windows all done in a day. Left no mess.

I never got my Amazon gift card even after I called about it. One of the installers was rude. Not the gentleman who came to measure- he was very nice.

The installer noted our windows was crooked. It took little over 6 weeks to get a new one, but we are very happy with our new windows & especially the doors!

Do not like to be pushed into an order

Place is great everyone is friendly , also myself and my husband are old school they worked around us not using credit or credit cards , they came out there way to pick up the cash .

This large project has been a nightmare from beginning until now, still not complete five months later. It took almost a month to measure 3 dormer windows which apparently held up the entire project, pushing it back six weeks more than the salesperson promised would be “the worst case scenario timeline”. We were available, they either didn’t show or came out and said they didn’t have a ladder. This delay forced me to reschedule 3 different interior projects meaning they would now not be done until several weeks after the holidays. I still have debris all over my yard and my husband has a collection of dozens of nails left behind. There has been zero communication and every promise of work or cleanup has gone by unfulfilled. Every phone call unanswered and not replied to

Good windows and customer service.

I submitted a review after the installation about the bad things that happened during/after installation and I was never reached out to. Which totally shows that y'all don't read these. I could've reached out, but ****, it's the holidays and I have bigger things going in my life

Great

For your cash customers, it should be 50% down and 50% when the windows are installed.

Workers were on time as expected and completed job timely.