I love the windows. The work was good. When they finished two of the screens were torn. I was told they'd come back the next day to repair them.
I was told that the windows carried a lifetime warranty: even if my kids threw a baseball through them, it would be covered. I went with Universal Windows Direct because of that.
I broke one of the windows and of course it was not covered. I ordered a replacement sash in June and it was never installed. I finally was able to get the sash delivered, but I had to install it myself.

Good value

Initial window installation had to be rescheduled since wrong trim material was sent and took several phone calls before 2nd installation was scheduled; when 2nd installation occurred, window screens were not correct, some caulking area was missed. We had to call customer service several times before we were able to reach someone who actually took action to fix the issues. We were told that the color of our caulk (brown!) was not available and we had to wait for it to be ordered and arrive. Overall displeased with the service from start (salesman) to completion. Should not have been so hard!

We were very happy with the salesman and the 3 men who installed the three doors.

Everything went pretty smooth. Windows look great!

Terrible experience with office staff. Was ready to cancel contract on the second day after signing.

The initial install date was not scheduled correctly and when the installers showed up they were outwardly upset towards my family. When my wife called the office to re schedule the person over the phone yelled at her and was essentially blaming her for the scheduling error. When they came back on the re scheduled date they came 90 minutes early which we were not prepared for. At the end of the day the workers asked my wife to use the toilet, and later on that night when we went to use them the upstairs one was clogged and the downstairs one was clogged and had poop smeered all over the bowl to the point where I couldn’t stomach cleaning it and I can’t plunge it. Wish we went with another company this second time around, a very very poor experience.

We ordered windows three times from UWD. Twice, our windows installation was halted in midstream because the J channels were not ordered. Another time, while I was recovering from surgery, your customer rep informed us we may be charged a storage fee because we wanted to delay installation until I recovered in 2 weeks. I had to clear it with a manager. That is not good service. Our 1st experience saw our front window valance knocked off when the installers brought the picture windows in to install it. They also put the screens in incorrectly and left 2 screws out of the shutters. A rep came by a week later to inspect and resolve the matter satisfactorily. Overall, we like the windows, but the order handling, ensuring the orders are complete for installers, and the customer service could be much better.
Mike and Cathy Lombardo

The crew that was sent out were nice and friendly. Very experienced and did a marvelous job!

Professional job well done.

When millions were removed the pieces of trim that replaced the area were installed very sloppy and with excess caulk. Expected the piece of trim to be replaced not a scrap piece caulked in the hole.

John was very professional. He really tried to find a way to make things work.

Great installers. Very friendly and professional

From beginning to end, the people I dealt with were great.

very professional, work was done in a timely manner.

Guys are awesome

How patient everyone was, and how well the sales team listened.

Prompt, courteous, knowledgeable

Your customer service and follow through is terrible. I have yet to receive my replacement screen from June install and was told it was ordered. Where was it ordered from? It should never take this long (November now).

I didn’t realize I would lose window space with replacements. There is less light coming into my house now because the edges of the windows are 2-3 times thicker than my previous windows.

The pricing was a lot more than we expected. Not sure anyone we know would be able to afford the windows but we would still recommend

1. You guys come out with a sales rep explaining how your windows are so much better than everyone else’s. I know that’s a load of crap.
2. Pressure selling is what your sales rep did. I know I fell for it. So it’s my fault I accepted. But it doesn’t leave a good taste in my mouth.
3. You guys charged me 7500 dollars for ONE WINDOW. Buy one get one free right? How does one window cost 7500 dollars. Yes it was a big window. But 7500 dollars? Never again.

Technicians were both very skilled and detail oriented. They took their time to do it the right way.

There is an inch at the bottom of the new door, opposite the hinges, where I see light. One windows is not finished. There are two trim pieces not installed

The workers did not finish what they were supposed to do or my understanding of what was to be done. The quality looks great over all though.