Your customer service and follow through is terrible. I have yet to receive my replacement screen from June install and was told it was ordered. Where was it ordered from? It should never take this long (November now).

I didn’t realize I would lose window space with replacements. There is less light coming into my house now because the edges of the windows are 2-3 times thicker than my previous windows.

The pricing was a lot more than we expected. Not sure anyone we know would be able to afford the windows but we would still recommend

1. You guys come out with a sales rep explaining how your windows are so much better than everyone else’s. I know that’s a load of crap.
2. Pressure selling is what your sales rep did. I know I fell for it. So it’s my fault I accepted. But it doesn’t leave a good taste in my mouth.
3. You guys charged me 7500 dollars for ONE WINDOW. Buy one get one free right? How does one window cost 7500 dollars. Yes it was a big window. But 7500 dollars? Never again.

Technicians were both very skilled and detail oriented. They took their time to do it the right way.

There is an inch at the bottom of the new door, opposite the hinges, where I see light. One windows is not finished. There are two trim pieces not installed

The workers did not finish what they were supposed to do or my understanding of what was to be done. The quality looks great over all though.

Quality of the windows , and it's actually quieter inside the house now with the new windows

Salesman steered us away from the buy two get two option.

Not much follow up after we placed order concerning progress of order. The day of installation was a complete mess. We were scheduled for 8-10 so we waited. I finally called at 0940 and was told our installation time was 12-2. I said that was not correct because we would not have been available at that time. After being put on hold for quite awhile, I finally asked to have a manager call me. Cary called me and apologized, he said the scheduler had mistakenly put the wrong time for our appointment. I told him I wanted the window installed that day and I would call him as soon as we got home but it might not be until close to 3P. He gave me what he assured me was his “direct” line which was not true, it was the general line. One of us arrived home at 1P and I called and left Cary three messages. He never returned my calls. Around 3P the installers arrived with no call indicating they were enroute. The guys installed the window and got ready to leave. They left the outside frame dirty and were going to leave it that way until we told them to clean it. The whole day was a mess and we were very disappointed.

Once an order is placed, patience is a must. You have to contact them for updates. Change installation dates multiple times. Promise to contact you after installation to make the experience right and never did.

We loved how the windows were constructed, how durable they are

I purchased your windows and a door in part because of the lifetime warranty at no cost. You changed that. There is now a fee for a service visit.

Very leased with the professionalism of the crew that installed our windows

Comment when completed

Arrived on time. Nice work. Cleaned up when done. Showed me specifics of door.

They showed up on time did a great job thank you

We had new windows installed the guys were very professional and clean about everything they did

Great product, Aaron in sales was wonderful.

We were pleased with our windows, but disappointed in the customer service

Not enough office staff to handle the telephone calls. They call back right away if you want to make an appointment for a quote but if you already purchased you are placed on hold for awhile then an automated voice says "leave a message" & they NEVER call back the same day.

Our whole experience from beginning to end was very positive!

The whole experience was great from meeting my salesman, Mike LaGuardia, who was very nice and knowledgeable to the window installers who were polite and did an awesome job!

A good product at a reasonable price

Easy to work with!