About this company
Universal Windows Direct of Cleveland
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Types of work
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Satisfaction
Of 25169 surveys sent, 6735 were responded toReviews 5866
Of 6735 respondents, 5866 left a reviewRecent reviews
Jolynn L.
Don't know anyone needing windows
Jennifer A.
High pressure Sales, some people don't like that.
Beth W.
Easy, good product, friendly, great installation
Bill S.
Given what the total price tag was, that made us question a couple things at first, but for the amount of work done I can rest easier knowing that it was done right, on time and the look of the house is very nice. The cleanup was well done, the old hauled away without us lifting a finger. The crew was hilarious to listen to while they busted out the house.
Samuel C.
Call back in timely manner, kind of felt put off. No worries... Overall, experience with personnel was fine.
Don M.
Communication amongst employees was not great. “High pressure sales techniques”
Virginia M.
He was on time. Knew his job and got to work. The garage window he put in looks very nice.
Judy D.
Professionalism, explained things to us and were very kind.
Janet F.
Good quality windows and good pricing.
Pamela S.
Contractor arrived in scheduled window and completed work in timely manner.
Sophie H.
From salesman to installer it was a simple process.
Tom R.
Good product . Very good price.
Jane F.
This is the second time I have had Universal in my home, from the sales person to every person I had in my home, I was treated with respect. I would not have another company replace my windows, they are beautiful!
Barry M.
Professional.
Review in Elyria, OH
When I originally asked for the salesman I had done business with previously, I was told three different times they didn't think he was still with the company. When I requested a modification on the hardware, I was ignored.
Timothy S.
Everything went very smoothly great people!
Review in Sheffield Lake, OH
Fast, courteous and good price.
David P.
Third house I have had done, quality of install teams varies widely but overall very satisfied
Jim S.
The installation of my new man door was completed by Marvin and Nate. Work was excellent and installers were professional and kind
Review in Beachwood, OH
Product quality outstanding, installation went smoothly and professionally done. They were competitive on price
Review in Brook Park, OH
From con
Jeff H.
the entire process was easy and straightforward
Roland I.
Awesome customer service, informative, and fast process!
Jenny S.
I will definitely use Universal Windows for future projects.
Laura K.
The installation was a disaster. So many installation issues and the install team just left. I requested the windows be cleaned as they had got sunscreen, glue and black hand prints on the glass and white trim. A call the the branch resulted in a service appointmentnearly a month away!
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