About this company
Universal Windows Direct of Cleveland
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Types of work
GuildQuality surveys
Badges
Photos 49
Satisfaction
Of 20591 surveys sent, 6026 were responded toReviews 5210
Of 6026 respondents, 5210 left a reviewRecent reviews
Nancy W.
Everything was handled professionally. All expectations were met.
Joanna B.
Professionalism and the quality of the work they produced.
Elizabeth K.
Every Window and Door in my home is from UW, I love them, so so beautiful, just love, can't say enough and highly recommended to everyone I know. Recently, the handle on my storm door broke, 2-3 years old, tops. Just snapped, very odd. Anyhow, UW now charges a trip charge $149.99. If the issue is covered under the warrant you don't pay that trip charge, which has to be paid up front, very reasonable. in my case 3 weeks before the repair.While being repaired, the service technicians was shocked I was charged anything, clearly the doorknob should not have snapped the way it did and he believed this part was in fact covered under the warranty. I instantly felt ripped off. Glad I got my door fixed but feel completely taken advantage off by UW
L C.
They arrived on time, worked efficiently and cleaned up after themselves.
Mark M.
1 day installation
Review in Cleveland Heights, OH
I really liked the project and the installers were great
Misty J.
Very pleased with the outcome.
Kathy H.
Nothing
Bob S.
More prompt with customer service
Carl K.
Professional installers
Review in Cleveland Heights, OH
Installer did a great job but the interior frame is too narrow for my home alarm sensors. Too soon to fully gauge as it's been less than a month
John M.
Process was as explained. Installation with Ben Drake and crew was excellent
Scottie E.
My windows fog in the morning from the dew; I am pretty sur I was informed this would not happen.
Marion H.
The office and installers need to communicate better.
Rita H.
Everything was accomplished in good order. Jeff was an amazing installer, very professional and knowledgeable.
Esther D.
OFFICE WORKERS, MANY QUALMS ABOUT THIER PROFESSIONALISM. KEPT HANGING UP ON ME.
Review in Euclid, OH
professionalism and skills of all involved
Paul C.
Upfront
Penny H.
My windows are beautiful and were installed neatly and attractively.
Julie W.
I struggled with the process. I set an appointment for a quote online. I then received several calls a day until I physically spoke to someone. What is the point of having an online portal if you're not going to use the online portal? The salesperson arrived on a Sunday morning and seemed very put out that he was there on a Sunday morning, even though we didn't specifically request Sunday morning, it was offered to us. The sale was VERY high pressure, like we'd be leaving thousands of dollars on the table if we didn't sign and pay the deposit that day. It was very uncomfortable. I didn't feel like I could compare options and so I don't feel like I got a value at all.
The wait time for the final measure was prompt and easy, but was again set over the phone. The wait time for the installation was, however, sooner than anticipated and the wait time between the arrival of our windows and the actual appointment was reasonable.
The installation team showed up early (great, no issue here). They ran into a problem with wires in the wall they were taking out. My husband was able to shut down the electric to that wall, but we had to call an electrician. I'm shocked that the issue wasn't anticipated and that there isn't someone on the Universal Windows Direct team who can handle this type of work when you know you're cutting into a wall. Also, the installation team was not neat and tidy in our home. The windows were filthy, the floors were filthy, and I would have anticipated better. Additionally, the trim was unfinished, another detail that left the job feeling unfinished. This is definitely not a "we do everything" installation that is commonly advertised out there.
Overall, I'm disappointed most with the constant phone calls, no use of text or email to manage scheduling. I didn't even receive any online confirmations of appointments or a receipt. It's 2025, you'll get more customers if you step out of the "we only do business over the phone" mentality. Secondly, I'm disappointed that the installation team showed up and immediately said we needed an electrician. This is highly unprofessional.
Steven P.
Installers were very good,quick,thorough and communicated well about what they did and any special instructions.
Joe S.
Very dependable and honest with all transactions
Lee D.
Installation crew was courteous and professional.
Stephen C.
Still processing...
Karen C.
The group of men that came to install my windows were very nice and efficient they all know the wrk well, and did a fabulous job!
GuildQuality
Feedback report
