We know you have many choices when it comes to home improvement; so, why choose Universal Windows Direct? Simple, our mission is to provide the highest quality home improvement products and services at the absolute best market value. Universal Windows Direct is able to do this because of our unique business model. With multiple locations across the United States, we purchase a tremendous volume of product directly from the factory, which enables us to pass the savings on to you; the homeowner.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Universal Windows Direct relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Universal Windows Direct in Cleveland, OH; Parma, OH; Strongsville, OH; Mentor, OH; Brunswick, OH; Medina, OH; Twinsburg, OH; Aurora, OH; Elyria, OH; Rocky River, OH; and 140 other cities in Ohio and Pennsylvania.
In this report, Universal Windows Direct has published a summary of the customer feedback they've received since they joined GuildQuality in September 2012. In that time, 342 out of 578 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2018.
Universal Windows Direct surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Universal Windows Direct customer, and if Universal Windows Direct completed work for you after September of 2012 but you haven't yet received a survey, please let us know.
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