From the quality, to the aesthetic to the in office and on site team, Smith Douglas met every mark. I highly recommend them as a builder and others who I mentioned them to spoke highly of them as well
Everything as described ahead of schedule!
This is rental property in Sanford. We haven't found any good tenant to rent yet. It is too early to tell if I want to recommend the builder to my friends.
Overall Smith Douglas was fine to work with. Our agent Richard was great; he communicated every step of the process and was there to answer any questions or concerns we had. Our finish date was delayed, which we had expected. The only issue we had was during closing. It was clear that they were trying to meet some sort of quota by the end of the month and really rushed us through the blue tape walk through and inspection process and said they would start charging us every day we delayed the closing, even though not everything was completed on the blue tape walk through. We wanted to wait until the house was actually completed to do our inspection, and they tried to charge us for pushing back the closing day, but Richard was able to talk to them and explain the situation. There was also an issue with the actual builder. The man we first met who was going to be building our house had been fired and replaced, but I believe some of the delay in building had to do with the first builder's behavior and lack of professionalism. Other than that, Smith Douglas has met our expectations.
The home was well built. But just stay on top of the agent that is assisting you. Make sure to have your own agent to fight for you.
The ease of the transaction and the various models available at marketable price points were good.
From our first model home tour all the way until our move-in day, everyone was so kind and professional. We had warm fuzzy vibes with the whole Smith Douglas team and would definitely recommend them to anyone we know!
Our sales rep, Courtney, was fantastic. She was very professional and friendly and was able to get answers to our questions in a timely manner.
Jeanette Westmoreland and Jordyn were helpful, informative and friendly. In general, the SDH team were very knowledgeable and often provided more relative and beneficial information. They were a welcomed resource to me when making my home purchase decisions.
I already recommend Smith Douglas Homes to all of my friends! It is a no brainer for the quality of production, communication, quick turn around and customer service I have received throughout this process.
They made it pretty easy to move in. It was pretty simple.
The staff is professional and goes out of their way to help all through the home buying process. The homes are well built and a great investment. It was a pleasure doing business with Smith Douglas Homes.
I’ve had nothing but a great experience.
We bought a new build, single family home at the end of 2023 (it was already completed). Everyone was very nice and listened to what we wanted while showing us houses. When we chose your house, they answered all of our questions and if we had concerns, they were quick to fix whatever the problem was. Would work with them again!
They were extremely helpful and kept us up to date along the way. They were giving advice and how to prevent future issues we may have.
Warranty system
Todd and Cam and everyone from Smith Douglas customer service has been amazing for me and my family. If we had any issues they made sure to fix it, and they made us feel a part of the family.
Smith Douglas Homes takes the time and effort to build a really good home.
I highly recommend them, they have great service.
There was poor communication with the sales agent, but I was mostly satisfied with the deal I got. I've had the toilet leak, and I had to get it replaced, but thankfully I had the first year home warranty. The week after I moved in, the toilet had to be fixed and replaced. The HVAC was missing dampers and wasn't set up properly.
I am and have recommended to those interested in buying/building a home to invest in a Smith Douglas home
I had a lot of trouble when I bought this house, and I wouldn't recommend Smith Douglas Homes to anybody.
Smith Douglas was great. Jen, who was in contact with us, and Trent, our builder, did a wonderful job communicating with us and making sure we were happy with the final product. We were very happy to work with them.
I enjoy the home they built for us. I think they did a pretty fair job on it for a pretty fair price, for the area, II suppose. So far, I have not had any major problems with it, just a couple of minor and they fixed them right off the bat. The construction superintendent, Kenny, has been wonderful tot work with. I am pleased.
I had a great experience with our construction manager, Zach. If Zach was everyone’s first point of contact, you would be highly recommended by many! He went above and beyond our expectations. I did not have a good experience with Darrin. He was less than truthful in the end and as far as I’m concerned, Smith Douglas owes me about $3k that I will seek out.