Rayna Jepson is the best. She helped make the experience easy

Good customer service

Lisa and Jake were super helpful and understanding (they continue to be) We had a great experience with them going through the build/buying process.

Ensure the contracts match the house plan

Unfortunately, many issues had arisen throughout my journey in working with Smith Douglas Homes. Nearly all of the problems that were encountered could have been easily solved if the team just took their time in reading and confirming documents and having clear and respectful communication with the client. As you likely already know, there were a large number of amendments made to my contract during my home buying process and I am 100% certain that more than half of the amendments that were made to my contract could have been prevented by the team simply taking their time and providing clear communication to the client. Mike Neely was my salesperson during this process and although that were the case, I truly do not believe he should take all the blame for what occurred. I was well aware of the excess pressure and timelines Mike was under during this process and regardless of who was in that position, mistakes would have been made. Timeliness is very important in any and almost every field but efficiency and trust are sooo much more valuable. Ultimately my main feedback would be to mindful and refrain from excess pressure on your staff at the expense of their accuracy and relationship with the client. My hope is that you all will use this opportunity/feedback to re-prioritize your goals as a company with instilling a healthy and supportive relationship with clients that ultimately has a huge effect on your reputation than the financial compensation that comes with this business. All in all, I am still very grateful for my new home and would like to thank each and every individual for their role in it coming to fruition.

I think the quality of the home is 4 stars.

I would highly recommend SMITH DOUGLAS HOMES-ALABAMA TO FAMILY & FRIENDS

My experience was great; both Lisa and Jake found the subdivision. They were helpful and kind. The house is built to satisfaction, and we have thoroughly enjoyed our first few weeks in our home. We hope one day we have another opportunity to purchase another Smith Douglas Home. I appreciate the quality and love the home.

Their pricing was fair and competitive for the quality of the home.

The building process and the workmanship was wonderful. Dealing your with your lender, attorneys and office was not fun.

Zach answered our questions, and explained everything well.

Everyone I worked with was amazing. All my questions were answered timely and I felt confident about my new home.

Suzette and TJ were really great. They were patient, answered all questions, and they were just great over all.

My experience was okay. I purchased my house with cash. Some things were supposed to be fixed, but they haven't been. The sod is 12 feet from the house. Some things went well, and some things did not. They skipped my house with sod, but everyone who closed after me got extra sod, and the lady who closed before me doesn't have that issue. We've been calling about the heat, but they haven't returned our call. I spoke with the contractor, and he is supposed to come back and fix the caulking, which is thinning, but he hasn't come to fix it yet. I feel that they did a poor job because we paid cash for the house, so they aren't fixing anything. Certain stuff I get, but some I don't. When you close, you are on your own. I've only been in the house for a month.

It really depends on the builder. The homes are fine, but it depends on the builder that is building them.

It takes a while to get things fixed. There were things that didn't come put together.

The home specialist, Michelle Reyes was amazing! She made our family feel welcome and she was very knowledgeable. You could call/text and she would answer in a timely manner. Our family valued her explaining the entire process and putting us at ease.

Like the attention to detail

Have totally love my experience of working with Smith Douglas. Jeanette and Kathy are GREAT.

We would absolutely recommend Smith Douglas Homes Atlanta. The whole process was smooth and we always felt informed, supported, and taken care of.

The quality of the home is not quality. They were supposed to refund me $215.00. They made the promise before I closed. I still haven't received my $215.00. They had to do a home inspection three times because they didn't fix what they were supposed to fix, and they waited till the last hour to get it fixed, so they owe me $215.00. Then the quality home is just not a quality home. But I understand that these are budget homes. I'm used to a high-end home.

Outstanding personnel that assisted us and met our every need. Tamra and Danny are great representatives of the company and were very helpful in assisting us whenever we needed it.

There seems to be more options than other builders, which is a plus…but our experience as a whole did not live up to the hype presented by the selling agent.

I had a fantastic experience..The builders were professional and they were incredibly transparent, easy to communicate with, and always kept me updated…

I am just satisfied, and I am happy so far.