I feel the $250 I paid to receive the layout showing where the cuts would be, was just a way to make additional money. The reason for this is when I questioned where the cuts were and wanted something different, I was told this is where they had to be not even able to suggest where I would like them. Total waste of money.

Excellent craftsmanship. Professional and courteous.

The first twmplater was very hard to work with, arrogant, and very very slow. The rest of the process went fine except the time ti took.

When they put the backsplash on they had used hot glue and it didn’t bond to the wall and now the backsplash had came loose

A one day install on 7/17 has turned into 3. Laminate was not cut properly and full install could not take place. 2nd return visit was to install correct laminate and backsplash but the backsplash was cut to incorrect size after being thoroughly discussed. Precision took accountability for these errors. 3rd trip is scheduled for 9/16 so job is not complete. Asked for a credit as this is a big inconvenience especially since we do not live at the jobsite. Felt the amount offered was insufficient.

Communication is slow

The installers were courteous and did a good job on the countertops they installed. However, we discovered after they were done and we were inspecting them more closely, that the countertops on either side of the space where the range will go were 1/2" off in height. We had them take off the countertop to the left, shim it up, and reset it in. It worked out and became level. The second thing is that we were told after the order went in that we needed to pay for a "metal" plate to support the countertop that would be over a span without cabinets. What was actually used was particle board and per my husband, not a good one at that. It was not strong. Paying about $180 for that (which we know it was well over the real cost of it) was very disappointing. Thinking we were getting a metal plate for support would have been one thing (as we were told), but receiving cheap particle board to us was deceptive. We were not happy with that.

i feel i got taken advantage of re the trip fees. i had my kitchen remodel 2 yrs ago without any complaints, i was super pleased. due to a decision i made to leave a base cabinet space open, i couldn't find a baker's rack to fit into the oddly arranged measurements. it tried everything. i wound up having to install a base cabinet. precision charged a trip fee to come out and measure, and a trip fee to install a 4ft replacement backsplash and a 20x22in top for the base cabinet. there was no attempt on precision's part to take into consideration my previous transaction when the job was finally completed 2 yrs later. the minimum fee has no wiggle room nor do the trip fees. it seems to me, there could be in cases like mine, discounting or waiving that would have really been helpful. especially in light of the number of deliveries made on those days in areas close to me. i have no complaints with respect to the countertop, install or the great staff. it looks as good as it can all things considered.

Wasn’t aware of the template dimensions. The templater shoved a screen in my face and asked me to sign. I thought that I was signing that he had completed his work. Not so. Next time I will verify all of the measurements before I sign.

Trying to get a hold of company to get answers is near impossible.

These guys know their stuff.

Already stated....first product couldn't fit into kitchen, then when sent back...there was a shipping error to further delay the finished product. Held up occupancy date by 12 days!

Please let's wait until the job is finally finished before I render my thoughts. I don't think things could get worse, but maybe they still can.

The installers were excellent at their work and we are happy with the result.

The process is so time consuming with many steps. Maybe that can't be helped, but it was the most difficult of all else I had going on with the remodel.

There were some fumbles with our install. In the end it was fine, but delayed the project by weeks.

The countertops were installed absolutely perfectly.

Tech who measured for the countertops was knowledgeable and gave us a great recommendation on new sink options. He walked us through his process and also made a great recommendation on edge finishing for the stone so it would best match what we had before.

Techs who installed the countertops were also very knowledgeable and the worked swiftly and to a very high level of quality. They also explained their process and made helpful recommendations about trim options.

Excellent custom service

Communication, follow up on dates of installs countertop and plumbing was informed by Home Depot staff before your company.
Dishwasher was contract however when the plumber arrived to install the sink and garbage disposal. I asked about the dishwasher, he seemed shocked but answered they do not do installation of dishwasher. There are areas which I feel were not covered.

Evertbody was friendly and professional.

Sean’s in the backsplash. And asked them about it and was told the backsplash was too big to be done in one piece. But the piece for the island makes the backsplash look tiny. And the island is one piece.

The countertops are beautiful and the price was great!

Everything went smoothly from start to finish. I appreciated Tabitha checking back in as we waited for our sink to come.

Very good communication and sincerely excellent customer service. I was kept informed at every step and they’re response was timely.