Efficient counter replacement project.
Thank you Precision Countertops

After securing and paying for our bathroom counter top @ Home Depot we were informed by staff @ Home Depot that Pecision Counter Tops would be reaching out to us to schedule an complete survey of our countertop measurements and a comprehensive review of the bathroom floor plan. This was scheduled six weeks after the purchase. After the six weeks, we received our first installation date that was approximately 22 days later. Two days before the first scheduled installation date we were informed that materials weren’t on hand to create our countertop and they would call for a second installation date. We were then called and scheduled for a Third installation date two days before that installation date we were called to say they were not ready and apologized and scheduled what would be our last and fourth scheduled installation date. Our countertop in the bathroom was 52“ x 22“ and a laminate over plywood.

1. The counter top arrived damaged with some sort of epoxy repair on the corner. Instead of telling me about this before hand or when installed I had to contact Precision and request a partial refund to make up for the damaged counter. 2. The installers did not correctly level the counter top, nor did they inform of the issue during install and I had to find this out later when the back splash was installed.

Communication could have been much better.
We were left in limbo on at least two occasions and then told emphatically that we were notified of delays when we were not.
And I was hung up on once.

I reached out with some problems with the install. 1) chipped back splash and caulk was milky instead of crystal clear.

Need better communication!

They were easy to communicate with even when we had to redo the counters.

Three trips to a remote location to complete the project.

Customer care!

Still waiting for the job to be completed, but I promise you I’ll give him more detailed evaluation. Once the job is completed, if it gets to that point.

Counter top looks great. There is a seam but you can find it.

Too much money for the product and service.

product is high quality , my installation is great

Start to finish precision countertops exceeded our expectations. Easy to work with great communicators, and excellent workmanship.

We didn't specifically choose Precision. We bought our countertop at Home Depot who uses Precision. Other that waiting for appointments, all was good.

The overall experience with the Precision Countertops team was a positive experience.

Shopping in the warehouse was great! The variety of counter and tile materials were perfect.

I would definitely recommend. The people are amazing and I have a beautiful countertop.

Pm ll

Very professional and polite

My countertops are beautiful and easy to care for

Precision did a very professional job. However, their scheduling is mixed and delayed for various situations beyond control.

simple process, knowledgeable

Better communication and care instructions

Very professional;. Knew their products. I was happy to get as much accomplished on that 1st visit. I did have a fair idea of what I wanted before I went in there. But they made the process easy and comfprtable.