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Pratt Home Builders

1734 Dayton Blvd, Chattanooga, TN 37405(423) 757-7687
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About this company

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Pratt Home Builders

In 1998, James and Win Pratt established Pratt Home Builders with an unwavering commitment to quality and design excellence. Because a satisfied customer is our ultimate product, we set our standards high, choosing to exceed customer expectations through integrity, honesty and reliability. Our homes and communities reflect the perfect combination of timeless, traditional designs and modern, convenient floor plans. - See more at: http://www.prattliving.com/about-us#sthash.46ZNTfq1.dpuf

GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2015
Feedback Milestone
6-Year Anniversary
2019 - See more

Types of work

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Custom home (707)

Home for sale (707)

New home (698)

Bathroom remodeling (1)

Projects

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  • All Projects
All project locations are approximate

Photos

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Comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Comment on "Recognize Excellence"

Soddy Daisy, TN on Nov 02, 2019
Camellia, Chris, and Karen are all worthy of special recognition in my opinion. But I'd like to give a special thanks to Karen who helped us with the entire home-buying process from day one to the day we received our keys. She's always so warm and welcoming, and happy to help in any way she can. She's...
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Comment on "Area Of Satisfaction"

Soddy Daisy, TN on Nov 02, 2019
The customer service we received from Pratt was exceptional. Very quick turnaround time with getting our questions answered from Chris, Karen, and Camellia. The incredible team of people really made this whole process so amazing and stress-free.
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Comment on "Interior Designer"

Soddy Daisy, TN on Nov 02, 2019
Camellia was so sweet and incredibly knowledgeable about home design. When Tyler and I weren't sure about something, she would offer more explanation in a neutral way as to not accidentally bias our decision. Of course, she was happy to offer her thoughts and opinions when we asked, which was super helpful!...
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Comment on "PM Knowledge"

Soddy Daisy, TN on Nov 02, 2019
From the first time we met with Chris, I knew he was the perfect person to construct our home. It's very clear how knowledgeable and passionate he is about home construction, and I felt very confident during the entire process.
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Comment on "Area Of Satisfaction"

Cleveland, TN on Oct 24, 2019
I was most satisfied with how helpful they were & explaining how everything worked.
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Comment on "PM Knowledge"

Cleveland, TN on Oct 11, 2019
It was a pleasure working with John. No matter how many questions I asked he was always patient and took the time to answer. John was truly a pleasure to work with and made the experience EXCEPTIONAL!
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Comment on "Area Of Satisfaction"

Apison, TN on Oct 11, 2019
Anytime there was an issue, Kenny was immediately on top of it! Although I am now in my house, I have called on Kenny a few times with questions and he has gone above and beyond to help!
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Comment

Ooltewah, TN on Oct 11, 2019
As mentioned before, this is the fourth home we've built. By far, this was the best experience we've encountered in the home construction business.
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Comment on "Area Of Satisfaction"

Ooltewah, TN on Oct 11, 2019
Sharon and I have built four homes. While we've enjoyed all the homes we have built, we feel our Pratt representatives (Charlene, Sharon and Kevin) not only wanted to provide us with a quality home, but genuinely cared about us. There was never a time that we felt our opinions weren't listened to and...
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Comment on "Area Of Satisfaction"

Fort Oglethorpe, GA on Sep 26, 2019
I was most satisfied with Justin Edgeworth. He was really thorough. His knowledge and history of the house was strong.
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Affiliations

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  • GuildQuality
  • Builder 20 Club
  • Excellence in Customer Service (BBB)
  • Houzz
  • St. Jude Dream Home Builder

More about Pratt Home Builders

As a GuildQuality Guildmember, Pratt Home Builders relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Pratt Home Builders in Ooltewah, TN; Hixson, TN; Chattanooga, TN; Cleveland, TN; Signal Mountain, TN; Apison, TN; Soddy Daisy, TN; Fort Oglethorpe, GA; Hixon, TN; Franklin, TN; and 11 other cities in Tennessee and Georgia.

In this report, Pratt Home Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2013. In that time, 505 out of 725 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2019.

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