In 1998, James and Win Pratt established Pratt Home Builders with an unwavering commitment to quality and design excellence. Because a satisfied customer is our ultimate product, we set our standards high, choosing to exceed customer expectations through integrity, honesty and reliability. Our homes and communities reflect the perfect combination of timeless, traditional designs and modern, convenient floor plans. - See more at: http://www.prattliving.com/about-us#sthash.46ZNTfq1.dpuf
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
New home (449)
Custom home (433)
Home for sale (433)
Bathroom remodel (1)
Commercial construction (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Pratt Home Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Pratt Home Builders in Ooltewah, TN; Hixson, TN; Chattanooga, TN; Signal Mountain, TN; Cleveland, TN; Franklin, TN; Oo, TN; O, TN; H, TN; Fort Oglethorpe, GA; and 10 other cities in Tennessee and Georgia.
In this report, Pratt Home Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2013. In that time, 320 out of 453 customers (71%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2017.
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