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Pratt Home Builders

1734 Dayton Blvd, Chattanooga, TN 37405(423) 757-7687
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About this company

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Pratt Home Builders

In 1998, James and Win Pratt established Pratt Home Builders with an unwavering commitment to quality and design excellence. Because a satisfied customer is our ultimate product, we set our standards high, choosing to exceed customer expectations through integrity, honesty and reliability. Our homes and communities reflect the perfect combination of timeless, traditional designs and modern, convenient floor plans. - See more at: http://www.prattliving.com/about-us#sthash.46ZNTfq1.dpuf

GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2015
Feedback Milestone
5-Year Anniversary
2018 - See more

Types of work

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New home (592)

Custom home (575)

Home for sale (575)

Bathroom remodel (1)

Projects

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  • All Projects
All project locations are approximate

Photos

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Showing 1-16 of 22
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Comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Comment on "Area Of Satisfaction"

Hixson, TN on Aug 16, 2017
Dealing with the people from Mr. Peoples, through design with Shelby Pratt, and working with Michael Murtaugh.The organization is well-run by people who seem to genuinely care to have satisfied clients.
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Comment on "Lead Source"

Hixson, TN on Aug 16, 2017
I have know James and his family for several years. When he began homebuilding, I periodically looked in the Pratt developments . When it became time to make a decision to build or move to an existing house, we decided to go with Pratt Homebuilders because of reputation, floor plans offered, and because...
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Comment on "Area Of Satisfaction"

H, TN on May 10, 2017
I was most satisfied when working with Chris. He was very good to work with, extremely customer oriented, and gave excellent advise during the process to give us the best home we could have.
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Comment on "Area Of Satisfaction"

Signal Mountain, TN on Apr 17, 2017
We love our home and lot. It seems to be of great quality. I do love the fact they offer a great warranty as well. But, I'm huge on customer service and will avoid places and companies where it is lacking. Chris, Sharon and Byron are all great!
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Comment on "Area Of Satisfaction"

Hixson, TN on Apr 13, 2017
They exceeded our expectations in pretty much every way. Everybody was helpful starting with Chris Trainor, Shelby, and Chris Denise. Anytime we had a question, someone was there to answer it promptly. Overall, we're very pleased. Everything turned out better than expected and the service we received...
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Comment on "PM Knowledge"

Chattanooga, TN on Mar 07, 2017
Russell is the best supervisor we've ever deal with for the new houses, very responsive, knowledgeable, professional! It's pleasure to work with him.
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Comment on "Professional & Organized"

Hixson, TN on Mar 01, 2017
Apart from a delay at the onset, everything seemed to go like clockwork. Granted, these were ideal building conditions with relatively cool temperatures and lack of rain but it still went smoothly. Chris Trainor and Shelby Pratt are absolute rock stars in their profession. Chris kept a constant and...
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Comment on "Area Of Satisfaction"

Hixson, TN on Feb 13, 2017
I thought they did a good job explaining everything while walking us through the house before we purchased it. It was almost a 2 hour meeting where we walked through the house together and they explained everything.
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Comment on "Area Of Satisfaction"

Ooltewah, TN on Jan 03, 2017
Working with the Pratt staff made everything much easier and pleasant.
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Comment

Ooltewah, TN on Oct 24, 2016
We needed to purchase and move into a home within sixty-days. All our requests were completed in time with plenty of time to move in. We are extremely pleased with the Pratt home in its quality and functionality. This was our first pleasant experience with a new home purchase, and we would highly recommend...
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Affiliations

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  • GuildQuality
  • Builder 20 Club
  • Excellence in Customer Service (BBB)
  • Houzz
  • St. Jude Dream Home Builder

More about Pratt Home Builders

As a GuildQuality Guildmember, Pratt Home Builders relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Pratt Home Builders in Ooltewah, TN; Hixson, TN; Chattanooga, TN; Signal Mountain, TN; Cleveland, TN; Franklin, TN; Fort Oglethorpe, GA; Harrison, TN; Tes, TN; Soddy Daisy, TN; and 10 other cities in Georgia and Tennessee.

In this report, Pratt Home Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2013. In that time, 419 out of 586 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2018.

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