Areas For Improvement - You guys didn’t fall short during the family room/ bathroom remodel. If at all possible, the contractors need to clean the area that they pass through as well as the room that they worked in.
Areas Of Satisfaction - Communication for updates/ schedule change etc. are done in a timely matter.
Current Referrals - Not at this time.
Recognized Excellence - All of you guys are exceptional, it’s hard to choose,
I would highly recommend Paragon Construction for any interior or exterior project. My project was an exterior project, but a friend of mine used them for an interior project and she highly recommend them to me. They are more expensive than other companies, but once they started my project, they worked diligently until it was completed. There was no time they didn’t show up for days and come really late and leave early like some companies out there do.
Concern For Needs - Scott listened to my thoughts on what I wanted to do and asked questions to better understand my wants.
Sales Solutions - Scott was very thorough. He gave me his thoughts on what should be done and showed me pictures so I could see different options and what they looked like. Since I don’t have a huge understanding of construction, he very happily answered my many questions and was very patient with me.
Follow Up - Scott kept me fully informed on next stops and following up on paperwork, etc.
Professional & Organized - Paragon Construction was extremely professional and organized from day one to the last day. The portal they use which access is given to their clients for their project is a wonderful tool for communication. It shows where they are at every step of the way, shows pictures of their progress and you can send messages to them.
Project Manager Professionalism - The PM was very professional and courteous. He also had no issues with answering all of my questions and returning my messages in a timely manner.
Communication - Paragon Construction’s communication skills are excellent,
Installation Crew Professionalism - All of the crew was very professional and organized and very nice to deal with.
Clean & Safe - Yes, they cleaned up every day before leaving and protected the area.
Areas For Improvement - There was a mishap during the construction of the extended roof. It rained overnight and the water came in through my bedroom ceiling. I would suggest when constructing a roof, covering the roof with a tarp, even though rain might not be predicted, as a precautionary measure.
Areas Of Satisfaction - Communication, punctuality, friendliness, work ethic, professionalism.
Recognized Excellence - Scott Faison and Kevin Fournier
We have already recommended Paragon to several people. Their staff and sub-contractors were excellent to work with.
Concern For Needs - Jeremy did a great job of guiding us in our decisions.
Sales Solutions - When we got our quote, we needed to modify so that the cost fit our budget. Jeremy was great at helping us decide where we could make changes to get the cost within our range.
Professional & Organized - Everyone we had contact with were wonderful, friendly and highly qualified.
Schedule - Even with several problems, Zach kept us on schedule and got the work done as promised.
Project Manager Professionalism - Zach is an excellent project manager!
Installation Crew Professionalism - Joanna, John and all the workers were very careful to treat our home as if it were theirs.
Recognized Excellence - No - because EVERYONE - including office staff - were equally excellent. So shout out to all of them!
Areas For Improvement - They did everything that we wanted them to do.
Areas Of Satisfaction - Paragon Construction Company met or exceeded all of my expectations. They were all super polite and finished the project faster than the original schedule. They did a great job.
Current Referrals - We have given our neighbor Scott's contact information and business card.
Recognized Excellence - I would like to recognize Scott, Les, the general contractor, and Kevin, who was on site every day, for their exceptional service. Kevin was there super early, and he was super nice to me, my wife, and my kids. He took care of the property really well, the materials, and made sure that we were able to get in and out of the driveway. With everything that was going on, it was really good. Les and Kevin did a great job. Scott was phenomenal. Everyone was super knowledgeable.
Additional Comments - The builder app that they use is awesome. They are super communicative. Their communication was great. Everything that they said they were going to do on the builder app, they did. The payment was super easy. The app made everyone's life a lot easier. It was pretty good.
We have used Paragon to remodel our kitchen,21/2 baths, laundry room,mud room, and refinish our downstairs wood floors. They have replaced all of our outside doors. Over a period of about 5 years total. Seeing the same crew and subcontractors and knowing them by name says a lot about a company. We would recommend Paragon to anyone without hesitation. The people are quality and the work is quality.
Areas Of Satisfaction - Everywhere. Even touched up some paint for me on prior project
Recognized Excellence - It would be unfair to single anyone out as they are all quality professional people
Without hesitation
Concern For Needs - Answered any questions I had and brought up any I had not thought of.
Sales Solutions - Provided a great solution and thoroughly discussed the pros and cons of each option.
Follow Up - Very strong lines of communication with full availability.
Professional & Organized - Very thorough, professional and detail oriented.
Schedule - Delivered everything on the planned schedule.
Project Manager Professionalism - Top notch and thorough.
Communication - There was literally never a day we were unclear on what the status was and what the next steps were.
Installation Crew Professionalism - Great team, top notch professionals that had a great attitude every day.
Construction Quality - We love it and it looks great.
Clean & Safe - They did a great job making sure everything was clean and safe.
Value - One of the best investments we've ever made in our home.
Areas For Improvement - None
Areas Of Satisfaction - Top quality, very diligent with status updates and delivered on time. Literally could not ask for anything else.
Current Referrals - Yes, and have already reached out to them.
Recognized Excellence - Kevin, Kyle, Josue, Les, Scott and all the other team members all should be recognized for their exceptional service.
Additional Comments - Had an amazing experience from start to finish and we love the finished product!
Absolutely a GREAT JOB!
Concern For Needs - Totally understood what I wanted!
Sales Solutions - Made appropriate recommendations !
Professional & Organized - Above all expectations!
Schedule - The weather didn't even deter them.
Project Manager Professionalism - Zach kept me updated !
Communication - Beyond belief !
Installation Crew Professionalism - Just unbelieveably easy to get along with!
Construction Quality - Material was a much beter quality than expected.
Clean & Safe - Every day they left the area cleaner than it was before they go here.
Areas Of Satisfaction - The whole Bathroom !
Recognized Excellence - Zach, Joanna, John, Chris and Matt, Eric and the Plumber !
Additional Comments - Lost for words with satisfaction !
Installation Crew Professionalism - This is where Paragon excels! As the customer, this is where I say Paragon “change my expectations.” From communication, to preparation of our living space during construction, to install, to daily cleanup, to finishing the job and ensuring everything was done right, WE COULD NOT BE HAPPIER!! We’re already thinking about what Paragon can do for us in the future. Phenomenal people and craftsmanship!
Concern For Needs - Jeremy even came back to do the caulking by himself since his staff were not able to for various reasons. It’s obvious Jeremy cares for his staff and also his customers!
Project Manager Professionalism - Les provided the absolute best progress notes that we were able to see in the app and via email. Very thorough and we liked reading them.
Areas Of Satisfaction - They work very quickly, friendly and easy to reach staff. Communication is very easy.
Recognized Excellence - Kevin and Les. Kevin would make very good suggestions and you can tell he is an expert. Les is very thorough and his progress notes are very good.
Excellent customer service, communication consistent and timely
Concern For Needs - Took the time to meet and discuss in detail
Sales Solutions - Exactly what we wanted with without pressure
Follow Up - Great Communication
Areas Of Satisfaction - Price/Value, Customer Service all superior
Recognized Excellence - The whole team
Additional Comments - Will use again
Areas Of Satisfaction - I enjoyed working with Paragon Construction Company and love my finished kitchen. They provided quality work, great communication and all staff I interacted with were professional and curious. The design process, selection process and construction proceeded effectively and Jeremy helped me to select and design a beautiful kitchen that fit our family’s needs.
Recognized Excellence - Zach and Joanna
Additional Comments - The Paragon team was very tidy. I really appreciated the way the team cleaned up each day.
The job of replacing my porch trim and installing new gable trim was executed extremely well by Paragon. The cost was fair, the installers were competent and friendly, and the project manager was responsive and communicative. They were also able to add to the original job scope the replacement of woodpecker-damaged trim.
I was very happy wit the porch addition. The few in-field changes were minimal and value added. Paragon did an excellent job on the design, planning, communicatopn and project management end. The quality of the workmanship and materials were outstanding.
Value - I think the total cost was a little above market average, but in the end, I was very happy with my porch addition.
Areas Of Satisfaction - workmanship, materials, housekeeping, communication, buildertrend app
Paragon sold us 20 replacement windows and installed them. It was a major home improvement project and we were delighted that Paragon's team of professionals made the process as smooth as possible.
Concern For Needs - Scott Faison and Zach Paul addressed all our needs. When a piece of old siding was accidentally damaged during the installation, Zach tracked down replacement siding that matched the original perfectly. That really impressed us.
Sales Solutions - Scott Faison met with us on multiple occasions to go over the project in-depth and recommend solutions for our home. He answered ALL of our questions about the windows and the installation process in a very timely manner. He also provided detailed specifications (including the U-factor and SHGC) on every window. We obtained window replacement quotes from three other companies and none of their sales consultants were as impressive as Scott.
Follow Up - During the installation, both Zach Paul and Scott Faison came to our home multiple times to make sure we were pleased with the process.
Professional & Organized - The installation team, led by Joanna Lee, was simply outstanding. They were professional, courteous, and hard working. They arrived ready to work and kept up that pace until they left for the day.
Schedule - Scott said the windows would be installed in August and they were!
Installation Crew Professionalism - Joanna Lee and her team (Thomas and John) were the principal installation crew and they were amazing. They ensured that every window was level and well insulated. They were extremely careful to avoid damaging any siding. They addressed all our concerns on the spot. We cannot imagine a better experience during a home improvement project. Joanna, Thomas, and John were the best!
Construction Quality - A few of the ProVia windows had minor blemishes. There was an issue with two windows, but Paragon worked with ProVia to get that resolved quickly and to our 100% satisfaction.
Clean & Safe - Joanna's team vacuumed after every window installation and cleaned the windows to ensure they indeed looked shiny and new.
Value - Paragon's cost was estimate was the second highest of our four estimates. However, we were extremely pleased with the windows' installation and feel we got good value for our money.
Areas Of Satisfaction - As described above, the quality of work during the installation exceeded our expectations.
Current Referrals - Not at this time
Recognized Excellence - Joanna Lee and Scott Faison.
I would recommend this company. Based on my experiences with the company with this project, I would consider them for future projects.
Concern For Needs - Scott listened carefully to my concerns and asked appropriate questions to ensure that he understood my concerns.
Follow Up - Scott and the office staff followed up immediately to my contacts with them.
Professional & Organized - All of the Paragon representatives demonstrated that they are professional, knowledgeable about their jobs, and willing to assist the customer. They demonstrated that they are a team throughout the project and conclusion.
Schedule - The initial start date given to me was more than a month away. However, due to their evaluation of the existing structure and our concerns about its safety, Paragon Construction began the project much sooner. Once the project began and existing materials were removed, their evaluation proved to be correct that the structure was unsafe and the start date needed to be revised.
Project Manager Professionalism - Les demonstrated knowledge and an ability to make assessments of the project to ensure that the staff were safe while working. He also came onsite several times to review the work at various stages to ensure that it was being conducted as planned. He spoke with me, as did Scott, to ensure that I understood the plans and timelines.
Communication - Les and Scott spoke with me throughout the course of the project to ensure that I understood what was planned. I was encouraged to ask questions.
Installation Crew Professionalism - Kevin and Alfredo conducted themselves in a professional manner. They spoke with me initially about what I wanted to have done. They were on time to conduct the work. The area was kept safe and clean at the end of each work day and the conclusion of the project.
Construction Quality - The porch looks beautiful. The workmanship is very impressive.
Clean & Safe - Kevin ad Alfredo took extra precautions to ensure that anyone coming to the house, while the project was being conducted, knew that the work area was not accessible.
Value - Scott and the company worked with me to ensure that we worked within my budget while ensuring that the outcome of the project was professional, safe for individuals accessing the completed project, and represented the company.
Areas For Improvement - None.
Areas Of Satisfaction - The staff were professional from my initial contact with them by telephone, onsite contacts with each, and interview at the conclusion of the project. Staff responded in a timely manner to my calls and in faxing materials to me.
Recognized Excellence - Kudos to all the staff. However, I must acknowledge Scott's enthusiasm for the job and professional manner. He is a good listener. He asks appropriate questions. He responded immediately to my contacts with him.
Paragon is the home renovation company to call when you want it done right the first time. Not always the least expensive but the value for what you pay cannot be beaten. From Jeremy and Scott, to Zach to Joanna, everyone was knowledgeable, friendly and responsive to our questions and needs. The BEST!
Schedule - When possible. Delays are inevitable and unavoidable.
Installation Crew Professionalism - Joanna was great. Wonderful judgement.
Areas For Improvement - Never
Areas Of Satisfaction - The quality of the work and the peace of mind knowing the job is being done right.