WHO WE ARE New England Design and Construction is a collaboration of bright, passionate, and creative individuals that firmly believe in creating well designed and constructed spaces to lift the spirits of those that inhabit them. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Bathroom remodel (118)
Kitchen remodel (111)
Whole house remodel (90)
Bedroom remodel (4)
Master bedroom (4)
Basement remodel (3)
Living room remodel (3)
Master Suite (3)
Master bathroom (2)
Laundry rooms (1)
Library remodel (1)
Windows & doors (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, New England Design & Construction relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of New England Design & Construction in Boston, MA; Brookline, MA; Cambridge, MA; Somerville, MA; Jamaica Plain, MA; Newton, MA; Arlington, MA; West Roxbury, MA; Natick, MA; Charlestown, MA; and 29 other cities in Massachusetts.
In this report, New England Design & Construction has published a summary of the customer feedback they've received since they joined GuildQuality in October 2012. In that time, 195 out of 265 customers (74%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2018.
New England Design & Construction surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a New England Design & Construction customer, and if New England Design & Construction completed work for you after October of 2012 but you haven't yet received a survey, please let us know.
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