GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Home remodeling (1478)
Energy efficiency upgrades (1457)
Home energy audit (1430)
Window & door replacement (1384)
Replacement roof (27)
Solar energy (27)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Neil Kelly relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Neil Kelly in Portland, OR; Bend, OR; Eugene, OR; Seattle, WA; Lake Oswego, OR; Vancouver, WA; Beaverton, OR; Tigard, OR; West Linn, OR; Milwaukie, OR; and 97 other cities in Oregon, Washington, District of Columbia and California.
In this report, Neil Kelly has published a summary of the customer feedback they've received since they joined GuildQuality in April 2019. In that time, 1,016 out of 1,952 customers (52%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2020.
If you are a Neil Kelly customer, and if Neil Kelly completed work for you after April of 2019 but you haven't yet received a survey, please let us know.
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