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GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by Ken Z.
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Affiliations
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- 2012 Qualified Remodeler Top 500
- 2010 Qualified Remodeler Top 500
- 2011 Qualified Remodeler Top 500
- 2013 Qualified Remodeler Top 500
More about Mad City Windows and Baths
As a GuildQuality Guildmember, Mad City Windows and Baths relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Mad City Windows and Baths in Madison, WI; Janesville, WI; Sun Prairie, WI; Portage, WI; Milwaukee, WI; Baraboo, WI; Stoughton, WI; Green Bay, WI; Beaver Dam, WI; Fond Du Lac, WI; and 470 other cities in Wisconsin, Illinois and Michigan.
In this report, Mad City Windows and Baths has published a summary of the customer feedback they've received since they joined GuildQuality in February 2011. In that time, 5,570 out of 9,275 customers (60%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2018.
Mad City Windows and Baths surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Mad City Windows and Baths customer, and if Mad City Windows and Baths completed work for you after February of 2011 but you haven't yet received a survey, please let us know.
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