There are aspects about the new laminate countertops that we weren't expecting and which may have influenced our decision in purchasing them. First, the installation required multiple seams in the high-use areas on either side of the sink. Our previous laminate had none. Second, the countertop sits more than an inch higher than our last laminate countertop which is a bit of an issue for the position of our wall-mounted microwave.

They did an excellent job

There is a confusion of what is covered and what is not covered in the contract. When they come in and do the work, and you ask why they didn't pull the floor up, they say they aren't supposed to do that. It's not clear what was covered and what's not.

Quinn and Bryan were fantastic. They called ahead to let me know they were en route, showed up on time and got straight to work. They were very thorough and did a great job cleaning up afterwards.

Quinn made sure to go through all the paperwork, processes, and warranties making sure to pause to allow for any questions. He was kind and knowledgeable!

My 1 day job of 3 windows was Friday 9/5/25. Still waiting for someone to come back and finish them.

I’m expected someone from Mad City to stop by after the project was finished to review the installers work and ask us about the project. That didn’t happen. Communication in general was pretty light after we committed to project.

I would highly recommend this company to anyone needing this type of work done

Very professional, cleaned the area as if the were never there,

The installers were professional and mindful of my property. They explained what they were doing and explained the mechanics of the window

Total rip off

We got a follow-up call that was interrupted (dropped) and no one called back.

Professional, quick replies. Installer(Joe) did great work!

Very professional. Done in no time very satisfied.

Our new windows make our older home look so much better. We love the "no grid" look because it doesn't obstruct our view outside. We can't wait to see how much we save on our electricity bill in the months to come.

Everything was very professional

Everyone was great, kept us updated, was friendly and all worked well together. Great crew!

Friendly and professional service.

The product is wonderful and the installation smooth and professional

Install was done as promised. Everything works. Installer and sales rep were professional.

Too expensive for most of my friends

The locks on the patio doors are the worst design I have ever seen. The installer didn't take the stickers off or wash the windows.The first time I opened a screen door a screw fell out.

We already have and great first team that worked consistently and effectively. They worked well together. When the 2 guys came to pick up and place the window things got a LOT louder and it seemed like those two could not agree on how to get this accomplished. One more person would have been a more stable lift and fit.

The installers were friendly and very thorough. They ran like a well oiled machine.

Great quality

Prompt and clear information supplied. Jeremy was an awesome and professional installer, would recommend!