It took them a month to complete the project,
Overall the product and price turned out fine, but there was a lot of inconvenience and miscommunication in the meantime.
Yes I would recommend. I like the end results of the shower. Also left one side unfinished about a 1&1/2 inch strip and a hole on the bottom for us to fix thought it was suppose to be complete when they left. Also had to tighten shower head it dripped. Also I think it was very expensive.
I found that the team we worked with, especially our rep was very responsive and helpful along the way as we figured out what worked best for us and our space. I thought they were professionals on-site and terrific. We had a plumbing issue and that was something we had to do in the middle of a pandemic, which was not ideal, but they made me feel very comfortable with responsible safety practices. They were very respectful and professional in how they spoke and conducted themselves in our home. It totally transformed our bathroom and once the pandemic is over I am excited in completing the rest of this space. I am thrilled with how everything came together.
We were verysatisfied.
We were very impressed with our product and the installation process. The installers were very polite and knowledgeable about their product. After the job was completed there was nothing left to clean up. Also the job was done in a reasonable timeframe.
I received great service and they have friendly employees.
For the money that I spent , I believe I could have got more things.
They were very polite, professional, and prompt. They did a great job.
I was told windows would be installed in six weeks and it took over three months. First appointment to put the windows in I was told they would be there by 10AM and they didn't arrive until 3PM. And they didn't have all the material needed. Second appointment they never showed up. There is no one person as a project manager. Every time you call I get a different person.
I am very satisfied with the quality of the product. Looks really nice. I love it. I am just not satisfied with a few things that happened during the installation. Nails scratching the door taking material out and in two places punching into the joining walls. One in clothes closet, and one in bedroom wall. The mop board was replaced incorrectly, now will require to repaint that area.
The salesman could have done better with me. According to the website, there were more discounts available and he did not pass that on. I didn't get everything that I wanted. The installers were great.
They were Johnny on the spot. I am very pleased with the quality of the workmanship and knowledge of what they are doing.
The company was professional, fast, and easy to work with.
I'm very happy with the work they did.
They do not follow through. Read the fine print when they talk to you because they don't give the exact dates and times. When they call you they have another third party that calls you. Beware and be careful because I had someone call me and I asked if they were from Mad City. The guy took the number down and never called me back. I don't understand that at all. Beware when the third party calls you. The guy called me and then another guy called me and said he was from Mad City. I gave the guy the number and the Mad City guy never called me back. I don't know who I was talking to.
I was very pleased with the service. So far in the cold weather it seems to functioning as they said it would.
They were quick to take my money and schedule the event. I paid $46,000 for windows and siding. It was one delay after another to get it started. Once they did get it started they wanted money before the job was done. After the job was done it took me a long time to get them to come back to fix somethings that were wrong. One of the windows would not close. It is 10 degrees outside and I had to finally get angry and start yelling at people for them to come in and fix it. I find Except for the sales I found them unprofessional and incompetent. The product was good. The installation and scheduling was not good.
The price was a little high but we were satisfied with the quality and workmanship.
Everything was timely. They did a good job, clean-up was wonderful, and the installer was a pleasant person!
I felt the salesman was too pushy. I would have rather gotten a couple more estimates as Mad City advertises that the estimate is good for one year.
This was a great experience all around! I had a call for to set up an appointment within an hour of requesting information online, the salesperson was very professional, explaining the product options and answering my questions and the install went as planned. I will be setting up another appointment to install more windows soon!
I didn't care for the high pressure sales pitch. The take it or leave it offer. Mad city got the order because I was having surgery and needed the job done by mid Jan.
Overpriced for what we received
Salesman was super helpful and they did come back to finish a wall which made me very happy
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mad City Windows and Baths as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys