Mad City Windows is absolutely amazing from start to finish. I have no complaints what-so-ever with this company and would recommend everyone to at least get a quote and talk to the sales guy.

I started this process in early April. My installation was scheduled for May 1. An error caused by your “expert” cost me an entire month.

I was given a “ new” install date of May 26 (Memorial Day). When that date passed, I had to call Mad City. Eventually, I was given May 31 as my new date. Twenty minutes after getting this new date, Mad City called back to say, “Whoops! Our installers don’t work on weekends. Finally, I was given May 28 as the new one-day reservation.

The installation took two days, with the installer working until 8 pm on the 28th, and until midnight on 29th.

We were forced to change our Memorial Day travel plans. Mad City did nothing to mitigate the plethora of issues with our remodel.

The installer did a competent job; however, he did break an overhead light fixture and the shower head was not properly affixed to the wall anchor. We’re just waiting for it to fail.


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Fast, efficient, affordable, and very professional, Best warranty available

The quickness and professionalism was ojtstanding, and it is lovely

Friendly and efficient. Very good at what they do. Perfect job.

They were fast and efficient
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Great communication, service, etc. Installer and sales employees were professional and informative.

there work habbits,there friendless the way they talked you through everything

Great service all around.

The workmanship is the best in the industry.

Mad Skills by Mad City Windows and Baths!

Every step involved in bringing this beautiful new walk-in shower to us (sales, communications, installation and quality of the finished product) was done in a friendly, professional manner. An extra big shoutout to our installers, Landon P. and Morgan W.
In about 4.5 hours, they transformed our horrible 1970’s avocado green tub into a spacious, accessible, easy-to-clean, walk-in shower. Their workmanship was great. (My husband is retired from construction services, and knows skilled work when he see it!) Both men were very professional and friendly.


Thank you, Mad City Windows and Baths!

Friendly, on time, got he job done quickly, took care of all of the clean up

Over all the quality of the product and quality of work was very good.

Ryan B and his attention to detail and how he showed us what he was doing and explained the “why” for questions we had while he was here. He was such a hard worker and did a phenomenal job!
Plus we really like the walk in shower (and the guarantee) so we don’t have to worry about our hips and knees making it over the edge of the tub!

I was very pleased with Pete the installer. He did a fantastic job and cleaned up after himself. My only complaint is when they measured for the new shower they did not tell me the grand bar across from the toilet would have to be moved. This is a necessity for my mom. Pete was very kind and we talked about different options. My mom, 97 yrs old, was not happy with the situation. When she took a shower for the first time she struggled a lot more. Not having her grab bar across from the toilet, which was very near the shower, is definitely a problem.

Honesty and concern for our satisfaction. There was part of the job that was difficult to complete. It was explained to my wife and I why it would be difficult and maybe harmful to our window sills.

This was one of the BEST experiences I have had in an extremely long time! The care this company has given me from the first phone call, sales presentation, scheduling to the install…it’s was ALL amazing and the work was phenomenal!!!!

Payed $13,000 and the window we originally chose was incorrect when they installed it. Had to have technician come and put film on clear part of window that was supposed to be frosted. Film did not match top section, but just wanted the job done already. The shelf that was supposed to be included was not installed. Currently still not installed.

I wasn't looking to be stuck with doing something I wasn't ready for. Song was nice, but pushy.

I like that my walk-in shower was installed in just one days. Charles was very polite, courteous and professional. I am very pleased with the outcome. Billy was also very professional and explained the whole process.

Professional and very knowledgeable

Was completely finished in 1 day.

They were efficient with the removal and installation of 8 windows. Happy with the tradesman that installed all of the metal trim, as it was done very well.

Fast freindly.

The quality of work was below average standards. The side walls are uneven, the drain is off center, and the idea of what the sales rep said we were getting and what we actually got are 2 different things. They also punched a nail through the shower wall into toilet room. They have since come out to inspect and have acknowledged all the mistakes I've pointed out and said they will fix them, but we've yet to have any follow up to actually schedule the work. They basically have to tear everything out and do it over!