My name is Ken Roberts and along with my father, Ken Sr., we have owned and operated our family business for over 30 years. What does that mean to you, the consumer? We love it here. We’re extremely proud of the relationships we’ve built over these 30+ years, our customer and our employees are like family, just ask them. Our sole purpose is to provide you with the product best suited for your needs, while fitting your budget, we will go the extra mile to do all we can to fulfill your dreams with that budget. We’ll be up front with you in explaining both the upside as well as the downside of any product you choose, for you deserve to know exactly what you’re getting, and it’s up to us to provide you with exactly what you’re paying for. Nothing less is acceptable. We’ll explain why we feel the installation is more important than the product itself, for the highest quality product will fail and will not be warranted if improperly installed. Kiss Carpet installations are FULLY warranted and should you ever have problems due to faulty installation, we will remedy the situation to your satisfaction. We will educate and provide the proper ways to maintain your product to prolong the life and maintain the beauty of your flooring, allowing you to receive the most for your money, regardless of your initial investment. Why do we do all these things? Because we’re family owned, family operated, and family means everything to us! Kiss Carpet Design Center-Mancelona-Traverse City-Harbor Springs-www.KissCarpet.com
Wood flooring (243)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Kiss Carpet relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Kiss Carpet in Traverse City, MI; Bellaire, MI; Harbor Springs, MI; Kalkaska, MI; Petoskey, MI; Boyne City, MI; Charlevoix, MI; Mancelona, MI; Gaylord, MI; Central Lake, MI; and 59 other cities in Michigan.
In this report, Kiss Carpet has published a summary of the customer feedback they've received since they joined GuildQuality in November 2014. In that time, 213 out of 270 customers (79%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2017.
Kiss Carpet surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Kiss Carpet customer, and if Kiss Carpet completed work for you after November of 2014 but you haven't yet received a survey, please let us know.
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