As a family owned business that opened our doors 32 years ago here in Northern Michigan, we are extremely proud of the relationships we have built over time with our customers and employees, treating all like family. More
Wood flooring (342)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Kiss Carpet relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Kiss Carpet in Traverse City, MI; Bellaire, MI; Harbor Springs, MI; Kalkaska, MI; Boyne City, MI; Petoskey, MI; Mancelona, MI; Charlevoix, MI; East Jordan, MI; Gaylord, MI; and 66 other cities in Michigan and Virginia.
In this report, Kiss Carpet has published a summary of the customer feedback they've received since they joined GuildQuality in November 2014. In that time, 290 out of 369 customers (79%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2018.
Kiss Carpet surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Kiss Carpet customer, and if Kiss Carpet completed work for you after November of 2014 but you haven't yet received a survey, please let us know.
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