Bathroom remodeling (484)
Deck building & maintenance (484)
Window & door replacement (466)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Joyce Factory Direct of the Carolinas relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Joyce Factory Direct of the Carolinas in Charlotte, NC; Rock Hill, SC; Concord, NC; Fort Mill, SC; Gastonia, NC; Matthews, NC; Mooresville, NC; Kannapolis, NC; Salisbury, NC; Monroe, NC; and 42 other cities in North Carolina and South Carolina.
In this report, Joyce Factory Direct of the Carolinas has published a summary of the customer feedback they've received since they joined GuildQuality in April 2014. In that time, 320 out of 484 customers (66%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2019.
Joyce Factory Direct of the Carolinas surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Joyce Factory Direct of the Carolinas customer, and if Joyce Factory Direct of the Carolinas completed work for you after April of 2014 but you haven't yet received a survey, please let us know.
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