I am likely to recommend Joyce Factory Direct & Bath Planet to a friend because they were on time, on schedule, and did a good job.
The price was lower than other estimates and the installation was perfect. Good overall experience. Dennis Brown, the installer, was excellent.
I will not recommend to others because I did not get a good experience with the overall team. The builders that come out and do the work are nice. But salesperson will always be salesperson. They got to get you sold! The first one that I worked with was nice and kept me up to date with everything but left Joyce after our project because his boss did not hold his promise in fixing our shower and made it a big deal. Basically it was a word by mouth from the boss and not written down so he used that against him. Then the second salesperson never answers my phone calls or texts after receiving the payment. I thought to give Joyce a repetitive chance three times, but future projects will not be with Joyce!
I would not recommend Joyce again due to the low quality of work, lack of follow-up to ensure the contracted company actually completed what they were supposed to, and numerous mistakes made during the ordering process that luckily we caught before they started.
Multiple items were not included in the contract, although we discussed them during the sales appointment. For example, I told the salesman that I wanted four shower caddies, and he only put one on the contract, so we had to pay more than we planned.
I was very satisfied. They were professional and did what the said they would do. They were on time. I was very satisfied with the results
They do a good job, don't take long, and stand by their work.
The contractors were not too friendly or welcoming.
I was given insufficient clarification of work.
No follow-up after service
Pretty much the same as all other companies I interviewed
They were wonderful from start to finish.
It's the best bang for your buck. All the other companies want to charge you twice as much, but this was the cheapest quote I found.
They did an OK job. I don't have any bad complaints.
The complete renovation project (shower installation) was not thorough and incomplete.
EVERYTHING about this project was far from what I paid for and what I expected.
The quality is worth it, but it is expensive.
The quality of work was superb
The product is great and I like it.
HOA approved the plan and the results and we are pleased with the results!
There were some good things about the experience but communications was one major thing that was lacking during the entire build from Joyce
Great service from start to finish.
Probably not
I’m very satisfied with our new shower. The process was easy from start to finish. The installers were professional, friendly and knowledgeable.
Joyce Factory Direct & Bath Planet saw the need for the safety of having a shower instead of the bathtub we had for my husband. They made the payments reachable for us. It was all about safety