The company has been great in terms of their quick response. This is the first time this has ever happened to me. We literally just bought this house. I had lived in it for three weeks when this disaster happened. I felt like the company did a great job of not only mitigating the damage, but now we're in the process of rebuilding it. I'm really happy with the results so far. I still don't live in the house, but so far, so good.

I was not pleased with their work, the delays, or lack of communication. They did get the job done.

They did a good job. However, the problem was that they showed up sometimes without letting me know. Sometime, they would call a few minutes ahead or just knock on the door. The scheduling system was not good, but they did do a good job.

My experience was very professional and very accurate. They did exactly what they said they would. If there was a problem, they fixed it. The installers were very nice and very clean. I had no problems.

Professional company that will exceed your expectations - will hire again

Areas Of Satisfaction

Areas Of Satisfaction - The timeline of my repairs was done as quickly as possible with minimal error - continued feedback from the company was also provided.

If they could correct the problems, I would recommend them.

The quality of the work was wonderful.

Very good quality work

Absolutely wonderful from start to finish. I had a leak in my guest bathroom which seeped into multiple rooms. JnM did a wonderful job in repairing everything impacted. The staff was professional, helpful and resourceful.

Recognized Excellence

Recognized Excellence - Raymond, Marcus, and Mike B were absolutely wonderful to interact with. They addressed all of my worries and questions. They also left my walls looking great!

My dealings were mostly with Patrick Bustamente. He was very friendly, accommodating and professional.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with my experience, as they did a nice job with the floors.

Recognized Excellence

Recognized Excellence - I think Brittany was good and would like to recognize her.

Couldn't have asked for a better, more professional and courteous team.

J&M Keystone, Inc. was very professional and quickly responsive.

Areas For Improvement

Areas For Improvement - J&M Keystone, Inc. did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - J&M Keystone, Inc. exceeded my expectations in terms of going above and beyond, quality products, and communication.

Recognized Excellence

Recognized Excellence - I would like to recognize Michael and Brittany for their exceptional service.

Communication

Communication - Brittany was especially helpful in keeping us informed.

Additional Comments

Additional Comments - I am glad that it is done, and we appreciate the effort your Team made to complete the project.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the timeliness and responsiveness of J&M Keystone. He was able to correct any issues. He kept the timelines and was here when he said and did what he said he was going to do.

Recognized Excellence

Recognized Excellence - I would like to recognize Michael.

I experienced a few minor hiccups, but overall great workmanship, professionalism, and quality work.

Recognized Excellence

Recognized Excellence - I would like to recognize Manuel for his exceptional service. David Bailey was great. Brittany was exceptional to talk with. She is a genuine asset to the company.

Recognized Excellence

Recognized Excellence - Michael an the guys who worked on the project deserve some recognition! Good Job!

Additional Comments

Additional Comments - J & M Keystone is a well organized company.

Areas For Improvement

Areas For Improvement - J&M Keystone did a excellent job. I’m very happy with the work they did.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone at J & M was not only professional but also really knowledgeable. They're standard of customer service top notch.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the installation of the floor. They were pretty quick about installing it.

Areas Of Satisfaction

Areas Of Satisfaction - I am absolutely amazed with the kitchen and the tile work that they did. They did our kitchen and bathroom.

Areas Of Satisfaction

Areas Of Satisfaction - With Scott Knox & his detailed professionalism. With Patrick who had a great attitude, kept me in the loop & answered all my questions. All workers were great.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the person who was assigned to the job, Perry. He was great to work with.

The entire crew of J & M Keystone was very experienced and dedicated. Due to their expertise I was able to get back in my house quickly.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their hard work. They were very determined and worked hard. They didn't slack off or take a lot of breaks. They were studious about their work.