The initial sales team is knowledgeable and easy to work with, also prompt with their replies. The “superintendent” and customer care representatives that are to ensure the quality, integrity, and service of the newly purchased home of issues would be addressed but it was clear during walkthrough not to bother the superintendent. During my first walk through there were still issues that were marked and haven’t been addressed, the reply I received was you still have your 30 day to address the same issues.The walkthrough representative was helpful and advocated for the items to be fixed but seems to be at the mercy of the contractors. There was a large hole between the kitchen cabinets and the “patch” was to nail a random wood plank. This is one (if not the biggest) major purchase for an individual and to treat the quality and service for a newly purchased home like buying product at a second hand thrift store is disheartening. Most of the JMC staff are overall courteous,and professional as a consumer the message being relayed is the compromise to save the company money by side stepping service and quality.

Additional Comments

Additional Comments - My entire experience with JMC Homes has been so great, everything ran smoothly & was so well organized. The super, Shawn, did a great job with everything in my house, helped make a very overwhelming purchase much easier. Vince did a lovely job during my walk through, provided great education about everything in the house. I love my home, thank you JMC!!

updated features in the home; nice people to work with; good follow-up protocol

Customer service

Sales Professionalism

Sales Professionalism - Jim made this whole home purchase process a breeze and was extremely kind. I enjoyed working with him and hope others experience the same! A true gentleman!

On October 8th we had blinds installed in our kitchen that were purchased with money

The experience from beginning to end has been absolutely amazing. They were very supportive. It was a great experience.

House quality is good and complete buy process was smooth.

The process was fantastic and JMC worked to accommodate us even with our challenging timeline. The home itself is beautiful, the floor plan is exactly what we needed and the attention to detail is phenomenal.

Better quality control, aesthetics.

The house is spectacular. The saleslady, Kimberly, has been great. The office staff have been easy and painless. It was good stuff.

JMC Homes provides very friendly and helpful service. They have managers that go beyond to make sure that everything comes out right and works properly.

Why JMC Homes?

Why JMC Homes? - The main reasons why we went with JMC Homes are that they have good incentives, and a lot of things were add-ons for other companies, but were included in the base project with JMC Homes.

Very transparent, deliberate and professional through an otherwise arduous and stressful process- one of the most important decisions of our lives.

Sales Attentiveness

Sales Attentiveness - He was very helpful with all the questions that I had during the buying process. He went above and beyond to answer all my questions.

Why JMC Homes?

Why JMC Homes? - JMC Homes has the best quality for the cost in the area.

This is our second JMC home. Both home purchase experiences were exceptional. Everyone we worked with during the construction process was extremely helpful, courteous, and friendly.

The service provided by JMC Homes is excellent.

Liked the professionalism and coutrtesy displayed by all JMC people

House with great design and great quality, good location.

They are looking the best interest of their clients .

JMC makes nice home designs. But in my case, I would have loved better cabinet doors. I have some paints chipping which il hope to address during the 1year inspection

Sales Process

Sales Process - Sandi was fantastic and helping me with this house. She explained everything and is still helpful now if I have a question.

Why JMC Homes?

Why JMC Homes? - After looking around at new houses, I felt that JMC had the best product and the best construction and offered a lot of amenities. And I absolutely love the outdoor covered patio. That was a big selling point for me.

Beautiful Homes with great quality and great customer service.

Lots of people to contact with any problems. Very kind and helpful.

They were very good at selling the home, and pressuring me to use their preferred lender. I had everything in order, but still cost almost $6,000 because I was mislead on information. The selling agent was great, but behind the scenes, even after closing, they needed to come look at some things. They keep pushing me back and/or don't show up when they saying they're going to show up. I was supposed to have 30-day walk through after close, but they told me basically I'm not eligible for that anymore. I can't get ahold of anyone. It was just a tough experience. During the initial process, I came to look at home, and Lance told me to leave and I couldn't be there to look while it was being built. I didn't know, so it was my fault, but he could've been nicer about it. When I escalated it to management, they told me he's not a people person. They could've handled it differently.

I will recommend JMC but I was not happy with the quality of certain products which was not similar to the depicted models