There is a contractual clause that prevents me from providing a detailed review of this project.
Communication, craftsmanship of their work, and professionalism was excellent,
We love our new covered porch!
Showroom And Selection Center Helpfullne - Yes - very helpful to understand options
Subcontractors used for foundation and framing were terrible. Mistakes were made that cost us more money. There was no plan for steps to enter the new addition.
Areas Of Satisfaction - Quality of work, good layout making best use of available space.
Areas Of Satisfaction - The quality was very high and attention to detail was very high. It was high quality and very well executed.
Area For Improvement - I think they did an excellent job.
Areas Of Satisfaction - Their professionalism and expertise and depth of relationships with their trading partners.
Recognized Excellence - We really enjoyed working with everyone. John went above and beyond especially with the crown molding. We can tell that he takes a lot of care and pride in his work and it shows in his results.
Areas Of Satisfaction - Communication, wrangling of scheduling, initiative to deal with things like floor leveling/transition that weren't specified in the plans.
Recognized Excellence - Wesley and Maria
Quite happy with the way our remodel worked out. Iron Brothers is not the cheapest option in town but they did good work and stand by it. They were also able to adapt well to some unexpected complications
Clean & Safe - I had two kids, a dog, and a cat living in the construction site. None of them got hurt.
Problem Resolution - There were numerous concerns I had and some unexpected complications in the project. They were all handled well and in a timely fashion.
Areas Of Satisfaction - They kept the time table pretty much on the money and they were able to deal with unexpected complications quickly and well. They also responded well to any concerns or questions that I had which helped build the level of trust I have with them.
Recognized Excellence - The one that went above and beyond what I expected of them relative to their role in the project was Joseph Irons. Seriously, what other owner shows up on the jobs site and starts getting his hand dirty and lending his ideas and knowledge to fixing problems right then and there. I’ve never seen this level of involvement from an owner before.
Recognized Excellence - Marie Wilson was understanding and responded immediately if we needed help. Melissa Irons was so patient with clear explanations when needed.
Showroom And Selection Center Helpfullne - The showroom helped me view and compare different options and finishes
Areas Of Satisfaction - They excelled at helping me understand the impact of decisions I was making, as well as pointing our areas where we might be spending money for little impact, proposing more reasonable alternatives. In addition, communication with Maria, our on-site point of contact, was great. She made it a priority to ensure I was happy with the results, and welcomed any and all feedback to accomplish this.
Recognized Excellence - Maria was a great point of contact, and worked tirelessly to ensure I was happy with the work done. In addition, Joseph was very involved at key stages, informing me of options I wasn't aware of.
Build quality is excellent - our new bedroom and bathroom are comfortable and look great!
Areas Of Satisfaction - Build quality is excellent
Areas Of Satisfaction - I have been using Irons Brothers Construction for years and they are my go-to construction company. I trust them and they do good work.
Areas Of Satisfaction - Came in under budget. Was very honest about the work and didn't try to pad the bill. Other companies have done that to us.
Recognized Excellence - Maria is fantastic. She was so responsive to us and took great care that the work was done exactly as we expected. Melissa was also great. She explained the billing and answered our questions very well.
Areas Of Satisfaction - The quality of the concrete person, the final product, and the ability to suggest changes or alternatives to consider exceeded out expectations. They met our expectations in all areas.
Areas Of Satisfaction - professionalism and conduct
Recognized Excellence - the whole team was great
The quality of work was excellent. However, Irons Brothers exceeded our project budget with little to no explanation or warning.
Thank you for assisting us in a tricky fireplace correction requiring coordination with our company, current owners, and previous owners! The project went off without a hitch!
Areas Of Satisfaction - This work needed to be done quickly to avoid holding up other work we were having done for health reasons, and Irons Bros was able to fit it into their schedule quickly and efficiently. Also a family member has multiple chemical sensitivities and Irons Bros was willing to be flexible and work within our needs for specific materials to use, which was greatly appreciated!
Areas Of Satisfaction - Communication, Professionalism, Clean and Safe.
They did a great job and were great to work with.
Areas Of Satisfaction - They met my expectations in the instillation and coming up with solutions to any issues along the way.
Irons Brothers did a great job on our garage conversion. Very communicative and professional. Would recommend!
Professional & Organized - So organized! We still refer to the project binder we were given all the time!
Schedule - Construction schedule was clear, delivered on time, and very communicative
Clean & Safe - We had a problem with dust on the first day of concrete cutting and sent an email to the team. They immediately (like within the hour) sent out people to clean out the ducts and a housekeeper to clean up superficially. It happened so fast and efficiently. We were so impressed and appreciative.
Value - We knew this was an expensive project and we feel like we got our money’s worth. Most of this was in the behind the scenes work that the team did & us never feeling like we had to project manage.
Design Team Knowledge & Helpfullness - The design team did figure out what we wanted very quickly. They guided us through the whole process & we feel like we connect with every piece of the kitchen as a result.
Schedule - We started the project a few months later than we were hoping for, but Once we started everything went as scheduled. Impressive in a pandemic.
Problem Resolution - Definitely. We totally appreciated the way that they handled everything that came up throughout the course of the project.
Punchlist - Everything was on schedule.
Area For Improvement - Perhaps more consistency or communication about staffing changes. We were a little concerned about losing 2 site managers (Matt and Dejah) through the course of our project. While the project timelines and quality did not seem to be impacted, we did grow a little weary of what those employees might be going through/how they were being treated by Irons Brothers, etc. that might have made for so much turnover.
Additional Comments - Our kitchen is beautiful. We appreciate the effort to bring the project to life.
Professionalism - Initial Contact - We had a very good first impression with lots of personalized attention for our project. We felt that the team listened to us to really understand our vision.
Schedule - The schedule was hard due of the global pandemic. While we were a little behind schedule, Irons did a great job adapting in very difficult circumstances.
Clean & Safe - They did a great job, esp during Covid. Our project literally became a case study for safe building practices during the pandemic.
Expertise - Many experts on staff and they used that expertise to solve complex engineering/build issues to our satisfaction.
Employee Professionalism - Always above reproach. All full time staff treated us with kindness, empathy and professionalism throughout our project.
Problem Resolution - We did have some issues - every project does. When we encountered issues they worked with us to ensure they were handled fairly and to our satisfaction.
Trust - This is a company that works hard to build and maintain trust. They always followed through on commitments in a timely matter and checked in to make sure we were satisfied and comfortable throughout the process.
Areas Of Satisfaction - The level of personalized attention was very high. We felt cared for and valued throughout the process.
Additional Comments - Irons is a locally owned, family business that cares a great deal about their clients and their satisfaction. We appreciate the attention they gave to our project and the care we received before, during and after it was completed.