After finally making the decision to go ahead and refinish the basement, we got a few estimates. HIVEX was very competitive but what gave them the edge was their whole approach from the initial consultation and estimate all the way through to completion. After deciding on the initial design, we decided on a few floor plan changes, all of which were quickly incorporated prior to the start. We were blessed to have had Randy Bergman as our Project Manager and he made everything easy! I don't think anyone goes through a process like this without experiencing a few "glitches." We had a few - all minor - and Randy's answer to all of them was "okay, we can do that" or "we'll take care of that." His make-it-happen approach and calm demeanor kept us comfortable with the process and kept it on track. Additionally, every electrician or drywaller or painter we had a chance to meet and talk with were courteous and helpful. Should we ever be in a position to have another basement refinished, we won't bother with getting estimates from other companies - we'll just call HIVEX!

HIVEX was wonderful to work with, and I would be happy to recommend their work to anyone I know!

Additional Comments

Additional Comments - It was a wonderful experience, and I really enjoyed working with the company; they did a great job.

They did an outstanding job and their attention to detail was very much appreciated

Quality Of Workmanship

Quality Of Workmanship - Any imperfections that we noticed were quickly taken care of and fixed

Professional & Organized

Professional & Organized - They were professional and organized from day one

Communication/Response Time

Communication/Response Time - The communication with our project manager was very much appreciated as he returned the calls as soon as possible

Additional Comments

Additional Comments - If in the future I buy another house that has unfinished basement, we will definitely be using hivex again!

HIVEX Basement Finishing Co. is very professional. Their employees are very confident and respectful, and they do high-quality work.

The work was well done, all of the crew was personable, the project was completed sooner than predicted, and the price was reasonable.

The finishing of the basement was handled with professionalism throughout the entire project.

We liked the transparency of the process and professionalism of all the employees we dealt with.

Quality Of Workmanship

Quality Of Workmanship - The finishing work in the basement is superior to the work done by our original builder. We were quite impressed with their attention to detail.

Professional & Organized

Professional & Organized - Our project manager Raul was awesome! The job site was cleaned up daily. Every worker was friendly and helpful. Raul gave us a weekly schedule that was kept like a swiss watch. Which in the construction business is hard to achieve.

Sales Knowledge

Sales Knowledge - We supplied our own plans, but our salesman helped with a couple tweaks and broke down the price perfectly. By the end of our meeting we were 99% sure Hivex was our choice and the ease of finance options was enough to make it 100%

Communication/Response Time

Communication/Response Time - Raul was prompt with response and transparent about the process.

Additional Comments

Additional Comments - Unfortunately unless we move we will not have have need for Hivex again, but I can certainly recommend them to anyone looking for their "forever basement"

Quality Of Workmanship

Quality Of Workmanship - Definitely!

Sales Knowledge

Sales Knowledge - Definitely!

Communication/Response Time

Communication/Response Time - Definitely!

Additional Comments

Additional Comments - They did a really good, solid job. I would definitely recommend them again.

Our project was well managed. No surprises. Great communication. They did a great job!

From start to finish Jess and Bob were fantastic to work with.

HIVEX did an amazing job on finishing our basement. They were thorough in their presentation when we initially met with them, clear on all communication and very professional throughout the project. They gave us an estimated time frame and not only met it but actually exceeded it by a few days. If we even move and need to have our basement finished we will definitely be contact HIVEX.

Quality Of Workmanship

Quality Of Workmanship - From planning to implementation, the process was smooth and professional.

Problem Resolution

Problem Resolution - What few issues and concerns I had were quickly addressed.

Professional & Organized

Professional & Organized - The cost of the project was probably higher than other options, but you get what you pay for. I felt like I was dealing with professionals throughout the whole process.

Sales Knowledge

Sales Knowledge - Jess was the reason we decided to go with Hivex.

Communication/Response Time

Communication/Response Time - Benny was always a call or text away. When I reached out he responded within a reasonable amount of time. He kept me informed throughout the process and made sure I was informed of scheduling.

The team did an amazing job both with the work performed and customer service.

Quality Of Workmanship

Quality Of Workmanship - They do it right. And when they don't they make it right.

Professional & Organized

Professional & Organized - Real pros. 6 guys come in and frame it out in a day. All experienced and working together for years. Well oiled machine.

Sales Knowledge

Sales Knowledge - Great guy our rep. Very pleasant. Hivex gives you a quote on the spot. No waiting days or even weeks

Communication/Response Time

Communication/Response Time - Raul is great Angel at the front desk will get your message to the right place asap. Celeste the AP accountant is the best once again all pros!

Problem Resolution

Problem Resolution - Benny was quick and patient to solve issues either himself or by having someone stop by.

Additional Comments

Additional Comments - The whole team was professional and the project was smooth. I would highly recommend HIVEX if you had to finish basement. They were very reasonable compare to some other contractors in Richmond. We would definitely use them again if they can expand doing just basements.

Hivex delivered an amazing result, on time, and within budget!! A real first in our experience with contractors. The communication throughout the project was excellent. From the outset Hivex had great suggestions on how to handle our wishes, such as the configuration of a wet bar/kitchenette, access to the bathroom from both the great room and the bedroom, and type of insulation to improve sound reduction. All of the workers were professional and respectful of our home. We highly recommend Hivex for basement finishing.

Quality Of Workmanship

Quality Of Workmanship - Every worker was a professional and did a terrific job, including carpentry, plumbing, and electric.

Problem Resolution

Problem Resolution - Hivex system of having a supervisor assigned to the project could not have been more perfect for us. We had one contact point, Dimitrius, who kept us up to date on what would happen for the week, was prompt in responding to our queries, and always took care of the details.

Professional & Organized

Professional & Organized - Absolutely excellent. It helped that every worker was an employee! Each one who showed up understood what their assignment was for the day. That is, they did not ask us what they were supposed to do...which has happened to us with other contractors. Each worker was also extremely courteous and showed respect for our property.

Sales Knowledge

Sales Knowledge - The original visit was especially impressive. When John, the General Manager, came to offer a bid he gave us several terrific ideas of how to handle some of our issues. These included how to configure a wet bar/kitchenette, how to improve access to the bathroom from both the living room and bedroom, the type of insulation we wanted to improve sound proofing. and more. Plus, he had all the documentation that we would want (contractor license, insurance certificate, etc) when considering a contractor. He was able to give us a bid with a detailed diagram right then on the initial visit.

Communication/Response Time

Communication/Response Time - Dimitrius, our assigned supervisor, was excellent at keeping us informed of what would be happening for the week and day. He was also extremely responsive to our questions.

Additional Comments

Additional Comments - Hivex came in on budget and on time. Amazing service and great quality work. We highly recommend them.

I would like to recommend Raul Marroquin, Project Manager. He has been a great project manager—very timely, explained the whole process, and respected my home space.

Sales Knowledge

Sales Knowledge - Michael Robertson, the salesperson, was very understanding and worked with the price quote that we wanted.

Additional Comments

Additional Comments - It was a great experience. We were reluctant to get it done because we knew it would be a long project, but they finished under the time limit and we are very satisfied with the work.

I would highly recommend Hivex. From the initial consultation through the final walkthrough, my experience was excellent. Communication was outstanding, with consistent weekly updates that kept me informed throughout the project. The entire team was professional, responsive, and easy to work with. The finished basement exceeded my expectations, and I couldn’t be happier with the final result. I look forward to spending time relaxing and making memories in my new space. I would definitely recommend Hivex to anyone considering a basement renovation.

Sales Knowledge

Sales Knowledge - Mike was great! He was extremely knowledgeable, personable, and easy to work with. He took the time to understand my vision for the project, answered all of my questions, and provided helpful recommendations without ever making me feel pressured. His professionalism and friendly approach made the entire process enjoyable from the very beginning.

Communication/Response Time

Communication/Response Time - Randy was outstanding throughout the project. He consistently responded to my questions and correspondence in a timely manner—typically within 24 hours or less during the work week. He was knowledgeable, professional, and always took the time to explain things clearly. His communication and attention to detail made the entire process smooth and stress-free. It was a pleasure working with him.

We had a great experience with Hivex for our basement renovation. From the moment we first inquired, their team was professional, knowledgeable, and easy to work with. They took the time to plan our basement layout and design, and it was clear they knew exactly what they were doing.

We spoke with several other contractors, but we liked Hivex’s plan the best. Their design made the most sense, and they had a much better understanding of our vision. Throughout the project, they have maintained excellent communication, keeping us updated on the progress every step of the way.

So far, we are very happy with how our basement is coming together. The quality of their work has been impressive, and we’re excited to see the finished result. We highly recommend Hivex to anyone looking for a reliable and professional contractor.

The only improvement from my experience would be a little more open communication. I sent an email to some of the HIVEX representatives running the location in Fredericksburg, Virginia, and they did not reply. I was voicing some concerns and included management in the email, but they never got back to me.

I was very pleased with the ease of communication throughout the entire process. Everything went smoothly. My finished basement looks wonderful and I couldn't be more pleased. Going with Hivex, took a lot of stress out of this project.

Quality Of Workmanship

Quality Of Workmanship - Every time one section would finish, the cleanup was done immediately. Everything always looked professional and if there was a problem I was able to communicate it and it be fixed.

Easy to work with! Professional. Kept us updated. Very happy with our finished basement!

Inconsistent communication. Never actually knowing when workers are going to be working at the house. Always having to ask and follow up with the project manager for details related to what work is being done for that week and or day(s).
Actual hivex workers (folks who show up in an actual hivex vehicle) are not created equal in their level of customer service or respect for the property (consistently (50%) had to ask the workers if they had anything to put down on our hardwood floors, and getting looks or responses like it was an inconvenience. Then we have workers show up in their own personal vehicles to do work and they are the most respectful and courteous workers.

Communication/Response Time

Communication/Response Time - Randy was an awesome Project Manager! I couldn’t be more thrilled with the service he provided. Communication was clear throughout the entire project and he truly went above and beyond in multiple ways.