Our story begins in 1973 when Dale Koontz began his custom home building company with just one employee. Dale was already an experienced carpenter who brought high standards, professional integrity and attention to detail to every job, large or small. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
New home (37)
Bathroom remodel (28)
Whole house remodel (25)
Kitchen remodel (20)
Home for sale (15)
Basement remodel (14)
Interior painting (11)
Master bathroom (10)
Custom home (9)
Interior renovation (7)
Replacement windows (6)
Bedroom remodel (3)
Design build remodel (3)
Windows & doors (3)
Covered porch (2)
Entry doors (2)
Kitchen cabinetry (2)
Commercial construction (1)
Drywall repair (1)
Exterior upgrades (1)
Garage door (1)
Master bedroom (1)
Wood flooring (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Dale Koontz Builder relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Dale Koontz Builder in Quincy, IL; Hannibal, MO; Hull, IL; Taylor, MO; New Canton, IL; Fowler, IL; Quinc, IL; Kinderhook, IL; Payson, IL; Overland Park, KS; and 8 other cities in Rhode Island, Illinois, Texas, Iowa and Missouri.
In this report, Dale Koontz Builder has published a summary of the customer feedback they've received since they joined GuildQuality in November 2012. In that time, 177 out of 235 customers (75%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2018.
Dale Koontz Builder surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Dale Koontz Builder customer, if your project doesn't match the above exceptions, and if Dale Koontz Builder completed work for you after November of 2012 but you haven't yet received a survey, please let us know.
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