Comments
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.- Most helpful
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Comment on "Recognize Excellence"
Apex, NC on
Sep 22, 2021
I would like to recognize Andy Smith, my project manager, who I primarily dealt with on the Ashton Woods side.
Comment
Apex, NC on
Sep 02, 2021
We absolutely love our new home and our new community.
Comment on "Area Of Satisfaction"
Apex, NC on
Sep 02, 2021
Sue Ellen Banko the onsite agent was amazing! Through the whole process she was extremely professional, patient & knowledgeable. She made an enormous impact on our experience!
Comment on "Construction Manager Knowledge"
Morrisville, NC on
Sep 01, 2021
Steven Andrews was really an awesome person to work with. He was knowledgeable and very helpful.
Comment on "Area Of Satisfaction"
Cary, NC on
Aug 30, 2021
Amazing customer support and service. Finn, Sarah and William were amazing in their work, commitment and customer service.
Comment on "Likely To Recommend"
Cary, NC on
Aug 30, 2021
Finn was very knowledgeable and patiently provided us with all information and responded to the multiple queries we had.
Comment on "Construction Manager Professionalism"
Cary, NC on
Aug 30, 2021
William was absolutely amazing. He was extremely patient and was eager to help always. We had few issues during and after closing and William was extremely attentive to those and made sure all were resolved to our satisfaction. I thank him a lot for all the support.
Comment
Cary, NC on
Aug 24, 2021
I am happy with Eric Chase's work as a CSR. He was on time, professional and helpful in resolving my warranty issues, as well as in answering my questions.
Comment on "Recognize Excellence"
Cary, NC on
Aug 19, 2021
Yes, Jason and Tinishia have both been exception from purchase through present. I’ve never experienced better.
Comment on "Recognize Excellence"
Holly Springs, NC on
Aug 12, 2021
Raleigh area warranty representative, Haley, is top notch, responsive and demonstrates a superior level of customer service as it relates to rectifying warranty issues!
Comment on "Area Of Satisfaction"
Apex, NC on
Aug 07, 2021
Our construction manager, Ben Brodzinski, gave us not only the best experience buying a home we’ve ever had, but the best customer service experience we’ve ever had period with any product or service in any industry. He is phenomenal in every way and tackled every issue we had as if it were his own home.
Comment on "Area Of Satisfaction"
Apex, NC on
Aug 07, 2021
Enjoyed working with Ben my construction manager who's professional and exceptional in communication.
Comment on "Area Of Satisfaction"
Cary, NC on
Aug 06, 2021
open communications and proactiveness
Comment on "Area Of Satisfaction"
Cary, NC on
Aug 04, 2021
I was most satisfied with the sales, the construction team, and the project manager. They all did a really good job.
Comment
Cary, NC on
Jul 27, 2021
Andrew Smith who was our construction manager on site was fantastic. He went above and beyond. He really had helped us in any way he can on various issues, some of which doesn’t necessarily fall under him but he helped anyway. That shows for a great commitment to customer service. I’m glad you have...
Comment on "Salesperson Attentive/Thorough"
Holly Springs, NC on
Jul 15, 2021
Ashley Fulmer is a big reason I chose Ashton Woods. She went above and beyond to answer my numerous questions about the lot, the construction process, the design process, etc. When she didn't know an answer, she said so but said she would research and find out - and then followed through. I visited many...
Comment on "Recognize Excellence"
Cary, NC on
Jun 24, 2021
I would like to recognize the efforts by Tinishia, Ben Brodzinski ,Andrew Smith, Haley Brown and Jason McDonald for making it the dream home. They have been very helpful through out the construction process and warranty requests.
Comment on "Construction Manager Communication"
Apex, NC on
Jun 16, 2021
Andy always responded back immediately and tried to resolve our issues or answer any questions we had and still does. It was certainly our pleasure to have Andy as out construction manager!
Comment on "Recommend Construction Manager"
Cary, NC on
Jun 07, 2021
Andrew was great, he worked with us and communicated well. The people above him seemed to be unresponsive at times, not his fault at all.
Comment on "Recognize Excellence"
Durham, NC on
May 11, 2021
Ashley Fulmer is a top notch representative of your company and deserves credit for making our home buying experience easy, enjoyable, and fully satisfactory.
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