We have had paint cracks from ceiling to floor. Showing possible structural damage, wood missing, and chips on sinks. Most before moving in some slightly after. Roof issues and been told the wood missing by the stairs would be addressed. Workers came and left the wood a different color than the rest. Different people did everything and it seems they didn't see the notes from the rep on what to do. We also had several plumbing issues from rocks getting stuck and creating issues for us. These were resolved but now I'm concerned with this being a recurring possible issue
Too many issues with AC, 5 request within 6 weeks, and it will break again, and the back rooms are warm, no matter what Airtron says we do not have enough AC to cool correctly or dampers needs to be applied or adjusted! Make you wish you never bought the home!
There is no attention to detail. I have broken peepholes, doors that are stripped, and so many more issues on a brand-new home. There is just no attention to detail. I am in the commercial construction industry, and I would never turn something of this poor quality over to someone. So many things were just covered up. It is bull crap quality.
Their sales professional lead agent, Eri Dawit, was excellent and helpful in understanding the project every step of the way.
As a first-time home buyer, it was a pretty good and smooth process. They were very helpful. Overall, I have recommended them to friends and family. The reason is that the quality of their work is well.
The quality of the construction is not what we expected from a company recognized as "builder of the year". For a whole year, we have struggled fixing hundreds of things. The process has been slow and painful.
Overall we had a positive experience
We still have multiple unaddressed issues with the home. We have reached out to Edmond and his predecessor Julie for clarity of timelines when this work would be completed . Nothing but the run around. Mind you the brick in front of our house is exposed and missing, there is open holes In the room where there is an active LEAK there is a hole in the garage. ON TOP OF TBE FACT THAT THIS IS OUR SONS ROOM I HAVE A MAJOR CONCERN FOR MOLD TOXICITY ABD EXPOSURE. We have TWO toddlers in the home and this is unacceptable on every level. This issue has been going on for over a month on top of the other areas of concern we addressed regarding a leaking ac unit, doors not closing properly in the home. I would never buy an Ashton woods home again let alone recommend. Poor workmanship, poor professionalism, and poor quality.
I felt like there are things that the house did not include that would be expected, such as a garage door opener, maybe two lights on the garage, and gutters. You would expect a house to have that included. The fact that we did not know those things were not included until almost time for us to close, was not okay. I wish they were more up front in what was and was not included for the price. I would have pushed before it was too late, even if I had to pay more.
I had a great experience with the entire Ashton Woods team due to the great sales representatives, design center consultant, and project manager that handled all concerns/issues in the construction, closing, and warranty phases. In fact, we got the Ashlyn floor plan and everybody that has came to our house love that it is so spacious, has a lot of storage storage, perfect for our small family of five, and didn't cost us as much as we anticipated in today's market price for houses. We are very pleased overall!
Take customer concerns more seriously and honor what was originally showed at the Design Center.
I was not aware at the time of the purchase that the lot chosen was in a flight path. All the times we were at the model house during the sales process, we never heard any airplane overhead. You can imagine our disappointment upon moving in to realise we have to deal with the noise of airplanes early in the mornings and late at night in some instance.
I got what I wanted and the interest rate was really low so I was really happy.
Angela and Ian were attentive throughout the entire process.
The experience on a whole was tremendous. I was fascinated in all what is needed to buying a home.
I had a truly great experience with Ashton Woods at Park Vue. From start to finish, the process felt personal, thoughtful, and incredibly well-supported (thanks to the amazing team behind it).
Sharon, the salesperson I worked with, was incredibly helpful and patient throughout the entire journey. We first connected in August, and she stayed in touch all the way through my closing in May. She took the time to understand exactly what I was looking for, sent regular updates and progress photos, and made sure I felt informed and confident every step of the way.
On the build side, Mike went above and beyond. His attention to detail and the pride he puts into his work is unmatched. He was always responsive, honest, and proactive. You can tell he genuinely cares, not just about the quality of the home, but about the people moving into it.
Park Vue itself is a beautiful, well-designed community that feels welcoming and peaceful. The homes are thoughtfully built, and the neighborhood has a great energy. It’s clear that care was taken in every aspect, from layout to landscaping.
If you’re considering Ashton Woods or looking at Park Vue, I couldn’t recommend it more. The team is fantastic, the homes are top quality, and the community already feels like home.
I find it odd that I’m being badgered for a response to a survey when I have not received barely an acknowledgement to the very minor warranty claims I submitted. It’s poor timing to ask for my option, right??
The build quality is good. The style selections are beautiful. The staff are wonderful, friendly, insightful and very knowledgeable. The inhouse finance people however where not as transparent as I would like but we made it work at the end.
The showing was exactly what I was looking for and everyone worked well to get me in my home and I am so appreciative.
I was very pleased with the attention, transparency and knowledge of Dustin and his team. As first time home buyer this made the process much more enjoyable and efficient.
Communication with everyone at Ashton Woods has always been very good and we really do love our new home!
Ashton Woods Homes was very responsive and prompt in answering our questions and resolving any issues. We are happy with our purchase.
Well built home. Courteous staff.
Yes, very happy with the whole experience.
The sales team was very helpful throughout the process. Quality construction. Knowledgeable and helpful construction manager.