Comments
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.- Most helpful
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Comment on "Recognize Excellence"
Durham, NC on
May 11, 2021
Ashley Fulmer is a top notch representative of your company and deserves credit for making our home buying experience easy, enjoyable, and fully satisfactory.
Comment on "Recognize Excellence"
Cary, NC on
Apr 22, 2021
Finn Maddox was very good to work with and very helpful when purchasing our townhouse.
Comment on "Area Of Satisfaction"
Cary, NC on
Apr 22, 2021
Ashton Woods personnel have always seemed willing to work with us and very pleasant.
Comment
Apex, NC on
Apr 21, 2021
We are in our 6-week post move in period and are going over the warranty process. The warranty process has been easy so far!
Comment on "Area Of Satisfaction"
Apex, NC on
Apr 21, 2021
I was most satisfied with our construction manager Ben. He was awesome! He had great communication, and was great with conflict resolution. Sue Ellen our salesperson was great at following up, and getting answers to our questions. She was patient with our change-orders. They were both fabulous!
Comment
Cary, NC on
Apr 01, 2021
I had a wonderful experience in purchasing my home from Ashton Woods. In particular, your staff Andrew Smith and Diana Bates did an awesome job as they have an excellent knowledge of what they are doing and worked hard to make me happy. I would highly recommend Ashton Woods without reservation.
Comment on "Recognize Excellence"
Cary, NC on
Mar 23, 2021
I would like to recognize our project manager Jason and our sales rep Tinishia. They've been very professional. Both of them have gone out of their way, especially Jason. I've lost count of the times he's gone out of his way to make sure we are satisfied.
Comment on "Area Of Satisfaction"
Morrisville, NC on
Feb 10, 2021
I was most satisfied in working with Nate and Steven.
Comment on "Area Of Satisfaction"
Apex, NC on
Feb 04, 2021
We enjoyed the entire process. This is the third house that we've bought and it's been the most pleasant experience. Everything went really smoothly, even when we were still down in Georgia.
Comment on "Area Of Satisfaction"
Apex, NC on
Jan 29, 2021
We love our house and the neighborhood.
Comment on "Recommend Salesperson"
Cary, NC on
Dec 30, 2020
Nikki was extremely helpful to us during the entire process from helping us go through structural options and signing contract to resolving issues during design center, construction and closing. She was always willing to help support us and do the best possible for us. Nikki went above and beyond her...
Comment on "Area Of Satisfaction"
Apex, NC on
Dec 03, 2020
I was most satisfied with the overall walkthrough, it was very thorough.
Comment on "Area Of Satisfaction"
Cary, NC on
Nov 05, 2020
The interaction with the sales person was exceptional in all aspects. Tinishia Gooden was very knowledgeable and always available to listen patiently, she helped us have a good experience in purchasing the home.
Comment on "Recognize Excellence"
Durham, NC on
Oct 29, 2020
Nathan Howe was outstanding project manager! Highly recommend him to work on house! Very professional and highly qualified.
Comment on "Recognize Excellence"
Cary, NC on
Oct 21, 2020
Everyone I have been in contact with has been great. Tinishia, the lady at the design studio, and the warranty guys, even though they rotate. Everyone has been great and very responsive.
Comment on "Area Of Satisfaction"
Durham, NC on
Oct 20, 2020
Construction manager William Briley and sales rep Finn were prompt and professional in addressing problems caused by AW.
Comment on "Pre-Closing Items Resolved"
Durham, NC on
Oct 20, 2020
Items were addressed promptly by construction manager.
Comment on "Construction Manager Professionalism"
Apex, NC on
Oct 08, 2020
Andy went above and beyond in our correspondences..
Comment on "Area Of Satisfaction"
Holly Springs, NC on
Sep 08, 2020
Brent, Diana, and Julie made everything happen for us and I can’t thank them enough.
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