Power Home Remodeling Group
2501 Seaport Drive, First FloorChester, PA 19013(610) 874-5000
 

Customer Feedback Summary

Of 14,064 customers surveyed, 8,400 responded (60%)
Clean & Safe
94%
Communication
90%
Problem Resolution
91%
Professional & Organized
97%
Sales Knowledge
96%
Schedule
98%
Value
88%
Work Done Right
89%
Likely to Recommend
93%
Installation Team Professionalism
97%
Job Site Cleanliness
95%
Product Quality
99%
Quality Of The Installation
97%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

2,942 Ratings
2,496
285
70
29
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  • Power Home Remodeling Group
    Review by Earl W. of N/A, MD
    Jul 28, 2015

    I am really satisfied with the work they did. I have no complaints.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by G.G.M. of Mahopac, NY
    Jul 27, 2015

    It was very good job. They were professional and efficient. Normally you do not expect contractors to be this fast and clean.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by J.J.J. of N/A, MD
    Jul 23, 2015

    From start to finish Power Home Remodeling Group has been very professional, helpful and I highly recommend them to anyone who needs their service.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by R.T.R. of N/A, MD
    Jul 13, 2015

    Everything was done professionally and on time.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by W.P.W. of N/A, MD
    Jul 13, 2015

    Power Home Remodeling Group was very professional from beginning to end.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by G.C.G. of N/A, MD
    Jul 13, 2015

    This was my first time working with the company and from beginning to end they were very excellent.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by V.S.V. of N/A, MD
    Jul 13, 2015

    It depends on how many windows you have installed. If you have a security system it cost a lot to replace all the sensors. They also take out all the windows at the same, so there is a cross breeze.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Keith T. of Philadelphia, PA
    Jul 08, 2015

    I'm totally satisfied with the work and the product. I will recommend them.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Jane K. of Plymouth, MA
    Jul 07, 2015

    We were very pleased with the overall experience. We did have an issue, but they came out in an acceptable amount of time after we called. They fixed it, and the overall experience was good.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Valerie P. of McHenry, IL
    Jul 07, 2015

    Everybody at Power Home Remodeling Group is very friendly and knowledgeable. They are easy to get hold of and they always call to check to see if we're satisfied.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Christopher M. of New Market, MD
    Jul 07, 2015

    From the initial planning stages to job completion and follow up, everything met my expectations and more. I would highly recommend Power Home Remodeling Group to anyone who needs anything home remodeling related.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Mary W. of Conyers, GA
    Jul 07, 2015

    The service was excellent. The staff was professional and I got my money's worth. It was good value. They exceeded my expectations. I am a satisfied customer and I would recommend them.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Robert B. of Downingtown, PA
    Jul 07, 2015

    Everything was great from the beginning to the end! They are very professional and I had no problems.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Mark G. of Lovettsville, VA
    Jul 07, 2015

    Everybody was professional and courteous. They knew their product very well. Their work was very quick and efficient. They cleaned up quickly and you never knew they were here. Everybody knew their job and got it done quickly and efficiently.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Maribel P. of Dumont, NJ
    Jul 06, 2015

    I love everything. I have no complaints.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Marianna L. of Denville, NJ
    Jul 04, 2015

    Very high pressure sale, seemed like a I would receive a quality product with quality installation at the point of the sale. I was extremely disappointed in the installation quality, and in the service that I received from Power in response to the problems with installation.My understanding of the Power business model now, is that they get the customer to pay a high price for them to hire a local cheap roofer, who may not be able to get business by themselves.

    Did you find this helpful? Yes
    Response from Power Home Remodeling Group
    Jul 22, 2015

    Marianna, while I'm sorry you did not enjoy your experience, I wanted to dispel the notion that Power 'hires cheap local roofers' - each and everyone of our installation partners goes through a training period that we've designed to guarantee excellent craftsmanship and a consistent standard of quality. If you'd like to talk more about your experience, please feel free to call me at 610.874.5000 x2260. - Ray Lodato, Director of Digital Communications, Power Home Remodeling Group.

  • Power Home Remodeling Group
    Review by Lee B. of Carteret, NJ
    Jul 03, 2015

    We had 15 windows installed on May 27, 2015. While the installers were prompt and on time, we were told that a "crew" would be installing our windows, there was only two (2) installers, which made for a long day. I am concerned about the one window in my Dinning Room which the inside frame was damaged while one of the installers was knocking out the old frame. Project Manager stopped by during the install was on-site and saw the problem. I have noticed that the house is a lot cooler (keeps the heat out). The winter will be the true tell, I am hopeful...

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Kris L. of Hometown, IL
    Jun 30, 2015

    They exceeded our expectations and did exactly what they said they would do. Our window has not leaked and that was our biggest concern.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by M.A.H. of Rocky Hill, CT
    Jun 29, 2015

    They brought the wrong window at first, but they took care of their issue.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Gerald C. of Somers Point, NJ
    Jun 29, 2015

    I think they were very professional, the product is excellent, the installation was superb, and the clean-up was great. We had a little problem with the garden window and they certainly took care of it and did an excellent job.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • Extreme Makeover Home Edition
GuildQuality Member
Guildmember
Since 2012
GuildQuality Master Award Winner
Guildmaster Award Winner
2015
Feedback Milestone
20 Consecutive Great Reviews
2015 - See more

Types of Work

  • Energy efficiency upgrades (14,069)
  • Home energy audit (14,069)
  • Whole house remodel (14,069)
  • Windows & doors (14,069)

Recent Activity

  • 8/07/15 Power Home Remodeling Group received feedback from a customer in N/A, MD.
  • 8/01/15 Power Home Remodeling Group received feedback from a customer in White Plains, NY.
  • 7/28/15 Power Home Remodeling Group received feedback from a customer in N/A, MD.
  • 7/27/15 Power Home Remodeling Group received feedback from a customer in Mahopac, NY.
  • 7/23/15 Power Home Remodeling Group received feedback from a customer in N/A, MD.

More about Power Home Remodeling Group

As a GuildQuality Guildmember, Power Home Remodeling Group relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Power Home Remodeling Group in Philadelphia, PA; Silver Spring, MD; Staten Island, NY; Brooklyn, NY; N/a, NY; Chicago, IL; Wilmington, DE; Alexandria, VA; Trenton, NJ; Marietta, GA; and 1773 other cities in Georgia, Maryland, Virginia, Delaware, New Jersey, and 11 other states.

In this report, Power Home Remodeling Group has published a summary of the customer feedback they've received since they joined GuildQuality in January 2012. In that time, 8,400 out of 14,064 customers (60%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2015.

Power Home Remodeling Group surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Power Home Remodeling Group customer, and if Power Home Remodeling Group completed work for you after January of 2012 but you haven't yet received a survey, please let us know.

If you have had work done by Power Home Remodeling Group since January of 2012 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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