Power Home Remodeling Group
2501 Seaport Drive, First FloorChester, PA 19013(610) 874-5000
 

Customer Feedback Summary

Of 9,400 customers surveyed, 5,677 responded (60%)
Clean & Safe
95%
Communication
91%
Problem Resolution
92%
Professional & Organized
99%
Sales Knowledge
99%
Schedule
99%
Value
83%
Work Done Right
86%
Likely to Recommend
94%
Installation Team Professionalism
97%
Job Site Cleanliness
95%
Product Quality
99%
Quality Of The Installation
97%

Map of Recent Work

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Reviews & Comments

1,448 Reviews
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  • review
    Jessica P.
    Woodbridge, VA
    Apr 22, 2014
    Power Home Remodeling Group

    I would recommend them to any homeowner - the product is high quality, and they are willing to work with you on pricing. They also did a fantastic job cleaning the job site.

  • review
    Brian B.
    North Hampton, NH
    Apr 19, 2014
    Power Home Remodeling Group

    I would say that the product quality was excellent. The installation was also excellent. Power Home Remodeling Group knew their product very well. I am a satisfied customer.

  • review
    Alfred I.
    Millburn, NJ
    Apr 17, 2014
    Power Home Remodeling Group

    From beginning to end the entire project was smooth and stress free. Our consultant Chase was a pleasure. He was not only energetic and personable, but he answered every single question we had. Crews arrived on time, windows were installed quickly, and cleanup was spectacular. Lastly, their warranty is a true Lifetime!!! It's nice to know I have a company in my corner that is well established and who I can truly trust. I'm not looking forward to when I have to do my roof, but when that time comes Power will definitely be the company for the job!

  • review
    Maggie R.
    Salem, MA
    Apr 16, 2014
    Power Home Remodeling Group

    I found Power Home Remodeling Group to be friendly, easy with which to communicate, and forth right with all information when I asked any questions. They were reliable and they adhered to the schedule. They handle all of their calls personally, so there is no machine to deal with when there are any issues or concerns. I would recommend them to any of my friends!

  • review
    Deborah G.
    Westport, CT
    Apr 16, 2014
    Power Home Remodeling Group

    From the beginning when the sales representative came, it turned out to be a good experience. It became a learning experience. When they came they were very nice. We had no negative feelings about what was going to happen. Once they installed, they did a good clean up.

  • review
    O.H.E.
    Bronx, NY
    Apr 16, 2014
    Power Home Remodeling Group

    If I had to describe them in three words, it would be professional, professional, professional. At every single level they were professional. My salesperson was courteous and conscientious of our time, and he sat down and gave a tremendous presentation. He answered every question we had. It was really the professionalism of the company that made it so easy. Every person I dealt with was very well trained, available to answer questions, available to do things within my time window, and the work was done exceptionally well. The product was also exceptional. The level of professionalism extended to me was what truly made me purchase services from Power Home Remodeling Group.

  • review
    R.R.M.
    Fort Washington, MD
    Apr 16, 2014
    Power Home Remodeling Group

    This company provides excellent customer service from start to finish. The salesman was very courteous. The workmanship was excellent, and the materials were very satisfactory. It was a seamless operation.

  • review
    Bruce B.
    Grasonville, MD
    Apr 16, 2014
    Power Home Remodeling Group

    They came on the date that was given for them to complete the job. They were prompt and followed through in a timely manner. We were very pleased with the outcome.

  • review
    Artemia T.
    Alexandria, VA
    Apr 16, 2014
    Power Home Remodeling Group

    Power Home Remodeling Group was very professional, clean, and I liked that they presented the product as it was. So far every thing has been totally wonderful.

  • review
    Arthur J.
    Ridgewood, NY
    Apr 15, 2014
    Power Home Remodeling Group

    if you believe in the principle of "you get what you pay for" i think the product speaks for itself. The installers just steady worked to get the job done and everyone was very pleasant to work with. The job site was cleaned before everyone left and i am glad to say I notice them doing other installations in my area. I'm sure I did the right thing with my purchase.

  • review
    James H.
    Jamaica, NY
    Apr 15, 2014
    Power Home Remodeling Group

    It was a pleasure to have a group with such high standards of professionalism work on our home. My wife and I are are among the completely satisfied.

  • review
    Lucy J.
    Philadelphia, PA
    Apr 14, 2014
    Power Home Remodeling Group

    Overall, I love the work performed by Power Home Remodeling. It was professionally done and the final results look very nice. I would recommend Power to others, but I would also suggest working with a different crew than the one sent to my home due to the unprofessional clean up after the installation.

  • review
    William M.
    Shoreham, NY
    Apr 13, 2014
    Power Home Remodeling Group

    Power representatives are NOT just salesmen, they care about your job from start to finish! They have extensive knowledge about their products and they are willing to spend time with the consumer to educate them about their purchase to make them feel comfortable about their selections. The lifetime warranties and financing options are extra bonuses. Thank you! We love our new roof and door.

  • review
    Steve M.
    Yonkers, NY
    Apr 12, 2014
    Power Home Remodeling Group

    The customer service provided by Power Home Remodeling Group was great. Everything seemed to be good when the work was finished. I experienced one warranty issue, which was quickly repaired.

  • review
    Amparo C.
    Brooklyn, NY
    Apr 12, 2014
    Power Home Remodeling Group

    This was a very unexpected, positive experience. It was smooth and the work was done professionally, with very little disruption. The entire staff from sales to installation was top notch.

  • review
    Kathleen S.
    Southampton, PA
    Apr 12, 2014
    Power Home Remodeling Group

    I would highly recommend PHRG due to their professionalism, their quality of work, and their responsiveness to concerns. They continued to keep be informed of the job process. The staff was very friendly and conscious of what they were doing. They were very good to work with.

  • review
    M.S.M.
    Philadelphia, PA
    Apr 12, 2014
    Power Home Remodeling Group

    We are very happy with the windows. We had all of our windows replaced and they are very easy to understand how to use and they are very easy to clean. So far as long as we have had these windows they have remained the same color as the day they were installed. We feel that the windows are sealed very well. From We also have decided to get a garage door from the company as well. If you give Power Home Remodeling a chance you will not regret it.

  • review
    Geoffrey P.
    West Chester, PA
    Apr 12, 2014
    Power Home Remodeling Group

    I had my front door and a number of windows replaced during the first "polar vortex" in January 2014 when it was 5F outside. The speed and efficiency of the 2 crews that performed the installations was exceptional, minimizing the time my house was completely exposed to the elements. All the guys were friendly and skilled. I was amazed at how fast they worked. Beautiful job. Also, I had a couple of things that needed to be taken care of from a previous PHG installation and the sales guy got everything taken care of for me.

  • review
    L.S.S.
    Clinton, MD
    Apr 12, 2014
    Power Home Remodeling Group

    From the sales people to the installers, they all did a professional job. They cleaned up well and took care of business like they should have.

  • review
    N.S.S.
    Rockville, MD
    Apr 11, 2014
    Power Home Remodeling Group

    Pushy sales tactics at times, but good quality product and installation, so in the end we felt it was well worth it. Power replaced all the old (original!) windows and an aluminum-frame sliding door in our 1960s-era raised ranch home. The old windows (and door) were single-paned and very drafty. The new, energy-efficient door and windows have made a world of difference! Along with the quality of the windows, the installation also seemed to be very professional and cleanly done. Power also gave us a generous warranty on the product and installation. The process of getting everything in place for the actual installation seemed a bit drawn out, with multiple visits from different people, many of whom tried to sell us more products during their visit. That part of the experience left something to be desired, but overall we're happy that we went with Power for this project.

More Reviews & Comments

Affiliations

  • GuildQuality
  • Extreme Makeover Home Edition
GuildQuality Member
Guildmember
Since 2012

Types of Work

  • Energy efficiency upgrades (9,405)
  • Home energy audit (9,405)
  • Whole house remodel (9,405)
  • Windows & doors (9,405)

Recent Activity

  • 4/23/14 Power Home Remodeling Group received feedback from a customer in Natick, MA.
  • 4/23/14 Power Home Remodeling Group received feedback from a customer in Williamstown, NJ.
  • 4/23/14 Power Home Remodeling Group received feedback from a customer in Bowie, MD.
  • 4/23/14 Power Home Remodeling Group received feedback from 3 customers.
  • 4/23/14 Power Home Remodeling Group received feedback from 3 customers.

More about Power Home Remodeling Group

As a GuildQuality Guildmember, Power Home Remodeling Group relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Power Home Remodeling Group in Philadelphia, PA; Silver Spring, MD; Staten Island, NY; N/a, NY; Brooklyn, NY; Wilmington, DE; Trenton, NJ; Alexandria, VA; Marietta, GA; Baltimore, MD; and 1552 other cities in Maryland, New Jersey, Illinois, Georgia, Connecticut, and 8 other states..

In this report, Power Home Remodeling Group has published a summary of the customer feedback they've received since they joined GuildQuality in January 2012. In that time, 5,677 out of 9,400 customers (60%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.