Power Home Remolding Group was very high quality. They were fast and delivered efficient service with special attention to details. They were very neat and that was important to me.
Power Home Remodeling Group definitely appears to be a reputable company trying to set themselves apart from an industry plagued with issues concerning quality, follow through, and products. The process infrastructure of the company appears to be in line with what a customer would desire but the execution seems to fall short in some finite areas. I cannot say that I would recommend them to a friend but I am still willing to give them another try with another project down the line.
Customer feedback is invaluable to us and it's one of the reasons why we partner with companies like Guild Quality. Reading about the issues you experienced during your project is concerning to me and I'd love to have the chance to discuss with you further over the phone in order to, first and foremost, better serve you and address any outstanding problems, but to also improve our own processes and procedures. Please contact me at your leisure using the information below.
Yours in Service, Ray Lodato, Customer Advocacy Manager, Power Home Remodeling Group. 610.874.5000 x2260.
I had most of my windows replaced and was so impressed that I then ordered gutters, and was THEN so impressed that I ordered a new picture window and sliding glass door. I don't need blinds or shades on any of the windows any longer, as the sun beating thru doesn't create any heat in the house. Wonderful!!
My experience with Power Home Remodeling was very negative. The sales person embellished problems with our roof and stated "the roof and cave in in a month and fall on me and my pregnant wife". I moved forward and learn there was no danger from installers and that this was a standard replacement. This company used shady tactics to get me to sign and I would not recommend to anyone.
Clearly, this is not the type of feeling we want to impart upon our customers following their remodeling project. I'd like to speak to you directly in order to learn more and hopefully address some of the issues you mentioned above. Please contact me at your earliest convenience, as I'd like to discuss how we can make this right.
Yours in Service,
Ray Lodato, Customer Advocacy Manager, Power Home Remodeling Group, 610.874.5000 x2260
I'm very well satisfied with the work done by Power Home Remodeling Group, the consideration that the salesman had with me, and the supervisor that was overseeing the work. They were top notch in how they presented themselves and followed up with their workers.
All of the personnel from Power Home Remodeling Group with whom I had contact are exemplary. They are great people who did great work for me. When I had a minor problem, they came out and adjusted it. Overall, they did a good job. I would not hesitate to have them do more work for me if I needed it.
Though you pay a little more with Power Home Remodeling Group, the quality is worth it and the looks of the product look far better than any other product out there. As soon as we got the doors up we had neighbors to stop and come by to comment on how beautiful the door looks.
Our salesperson was very knowledgeable. Power Home Remodeling Group offers energy efficient features to their standard roof. After the installation, our power bill decreased the next month due to the new energy efficient roofing. The installers were efficient and very clean. We love Power Home Remodeling Group and the quality of our roof.
Having to change the windows on your home is never a fun or easy experience. Working with Power Home Remodeling Group made it fantastic! All around, their service was top of the line. All of my questions were answered, and all of my concerns were addressed. I have nothing to complain about. You will not be disappointed to work with them.
We have overall satisfaction, but question the appearance of the final installation. We are indeed quite happy with the windows they put in for us, but not the siding.
I enjoyed working with everyone from Power Home Remodeling Group. The installers, the project manager, and the salespeople were all very good. I thought that the work was done professionally and I would recommend Power Home Remodeling Group to others.
I was pretty satisfied, with the exception of them having to come back a few times to get the installation correct and to a state that I was pleased with it. Other than that, I'm satisfied.
They did a great job. I'm very satisfied with the work. They came in did what they said they would do, did it efficiently and I am very pleased.
The installation job was top notch and very well done. The windows look great inside and out. They are also making a difference as far as temperature and comfort in the home.
From start to finish I have always enjoyed the process of their services. The demonstration and the involvement from the Sales person, Staff and Project manager as well as the installer's working under him. Everyone was personable and they completed everything in a timely manner.
We were very satisfied with the product and installation. I thought the installers were very nice and took care of our furnishings in the house. They covered all of the carpet and floors to protect them and were very careful. We appreciated that and were overall very pleased with the job and the windows.
Power home remodeling delivers what they promises. Their workmanship is excellent and pricing is very competitive. I would be more than happy to use them again.
The gentleman that showed up came nice and early, they were very clean, they did the job and inspected it prior to putting it back up. Everything ended up in a dumpster and they were out of here by 3 o'clock. There were no issues, they were respectful to me, and overall we're very happy with it.
The salesman was very knowledgeable and convincing. The method of installation and materials used were top-notch. They were what I knew that I wanted the next time that I had my roof installed. I just decided not to wait.
The quality of the product and the friendliness of all the people from Power Home Remodeling Group involved in the process on my home were exceptional.
As a GuildQuality Guildmember, Power Home Remodeling Group relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Power Home Remodeling Group in Philadelphia, PA; Silver Spring, MD; Staten Island, NY; N/a, NY; Brooklyn, NY; Wilmington, DE; Alexandria, VA; Chicago, IL; Trenton, NJ; Rockville, MD; and 1640 other cities in Georgia, Maryland, New Jersey, Virginia, Connecticut, and 9 other states.
In this report, Power Home Remodeling Group has published a summary of the customer feedback they've received since they joined GuildQuality in January 2012. In that time, 6,992 out of 11,427 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2014.
Power Home Remodeling Group surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Power Home Remodeling Group customer, and if Power Home Remodeling Group completed work for you after January of 2012 but you haven't yet received a survey, please let us know.