Power Home Remodeling Group
2501 Seaport Drive, First FloorChester, PA 19013(610) 874-5000
 

Customer Feedback Summary

Of 13,562 customers surveyed, 8,121 responded (60%)
Clean & Safe
93%
Communication
90%
Problem Resolution
91%
Professional & Organized
98%
Sales Knowledge
96%
Schedule
98%
Value
87%
Work Done Right
88%
Likely to Recommend
93%
Installation Team Professionalism
97%
Job Site Cleanliness
95%
Product Quality
99%
Quality Of The Installation
97%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

2,705 Ratings
2,314
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  • Power Home Remodeling Group
    Review by R.S.R. of  , MD
    Apr 22, 2015

    Everything was first quality from the installation to the guy who came and sold it to us. It was all excellent!

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by G.A.G. of  , NY
    Apr 10, 2015

    it ver prof they always on time work donewell

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Marilyn C. of Baltimore, MD
    Mar 31, 2015

    Fast and professional installation

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Kwabena A. of Gaithersburg, MD
    Mar 18, 2015

    No "H" clips were used between some of the roof sheating resulting in some uneven areas of the roof

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by W.K.J. of Brooklyn, MD
    Mar 04, 2015

    The people from Power Home Remodeling Group who came to install my windows were very professional. They gave me the right type of windows for my house. The installers were very professional and worked very quick. They wasted absolutely no time. The overall product was amazing. I love my windows.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Marnie L. of Alpharetta, GA
    Feb 22, 2015

    The windows are great but the pressure to buy more is annoying. To suggest I can get a better price if I buy more tells me I am not getting the best price to begin with and that is a little disappointing.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by C.E.L. of Villa Park, IL
    Feb 22, 2015

    I have had two sets of guys come out. The first time to do 9 windows and the second time to do 4 more windows. I liked the way the first group did my windows, the second group didn't do as I had ask. They did come out and redo the windows, but I have dogs and had to restrain them a again. I had old windows with weights and I still am not happy with the way they tore up the outside of my bedroom window, although you can not tell from the outside nor the inside. I wasn't told the stuff they sprayed around the windows the first time couldn't be used the second time because of the weather.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by A.D.C. of Staten Island, NY
    Feb 20, 2015

    I had an excellent experience working with them. They were very professional about the job and I will use them again if we have another job to do.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Patricia S. of Staten Island, NY
    Feb 19, 2015

    We are very pleased with everything they did.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Linda M. of Wonder Lake, IL
    Feb 18, 2015

    We were very pleased with it and we love how the windows look. I would recommend them to anybody.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Denis D. of Wilmington, DE
    Feb 17, 2015

    Product was misrepresented as to color possibilities, could not resolve and could not replace. Customer is now left with one set of windows which does not -- and will never -- match the other existing windows. I will NEVER refer them.

    Did you find this helpful? Yes
    Response from Power Home Remodeling Group
    Feb 18, 2015

    We regret the miscommunication that occurred leading to your dissatisfaction with your windows. Since your installation date, we have been in touch and offered a few different solutions, including assistance with compensation. While we haven't heard back since your last conversation with our Warranty Service Department, please understand that this offer still stands and that we're more than willing to work with you to resolve your concerns. Please contact us at your earliest convenience to discuss further - 888.REMODEL, option 3 at the prompt will connect you to our Warranty Service Department.

  • Power Home Remodeling Group
    Review by Teresa P. of Woodhaven, NY
    Feb 16, 2015

    I am not satisfied. A lot of air is coming through the door and especially the window.

    Did you find this helpful? Yes
    Response from Power Home Remodeling Group
    Feb 18, 2015

    Teresa - looking at our notes, I can see that we've already been in touch and have scheduled a Warranty Service Appointment. We apologize for the inconvenience, but rest assured, we will address the issue to your satisfaction.

  • Power Home Remodeling Group
    Review by Alfred E. of Millville, NJ
    Feb 15, 2015

    I am really happy with the quality of the product and the installers

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Margaret S. of Parkville, MD
    Feb 14, 2015

    I have been very impressed with PHR and will be a return customer for other projects. Everyone I encountered was very knowledgeable and professional. It is a relief to have a job done completely and well, with full consideration of the specific requirements of the house as well as the specific needs of the homeowner.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Virginia K. of Bloomsbury, NJ
    Feb 13, 2015

    I was very satisfied. Everyone I dealt with was very professional and attentive.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Brian H. of Norristown, PA
    Feb 13, 2015

    The sales, and insulation were top notch. Other than the miscommunication on the scheduling, everything was perfect.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Nicole R. of Havertown, PA
    Feb 13, 2015

    They were very professional and were efficient in the installation and had a good pricing structure.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Damaris B. of Beach Park, IL
    Feb 10, 2015

    They were really good.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by J.G.C. of New Bedford, MA
    Feb 10, 2015

    Power Home Remodeling Group is very friendly and knowledgeable. They were very fast. They did the job in one day.

    Did you find this helpful? Yes
  • Power Home Remodeling Group
    Review by Reggie C. of Hillside, IL
    Feb 10, 2015

    Everyone from Power Home Remodeling Group was very professional. The only downside is that the guys that came out to do the work were so good that the Project Manager didn't even have to come out. Everyone did a really great job.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • Extreme Makeover Home Edition
GuildQuality Member
Guildmember
Since 2012

Types of Work

  • Energy efficiency upgrades (13,567)
  • Home energy audit (13,567)
  • Whole house remodel (13,567)
  • Windows & doors (13,567)

Recent Activity

  • 4/24/15 Power Home Remodeling Group received feedback from a customer in  , MD.
  • 4/22/15 Power Home Remodeling Group received feedback from a customer in  , MD.
  • 4/22/15 Power Home Remodeling Group received feedback from a customer in  , MD.
  • 4/15/15 Power Home Remodeling Group received feedback from a customer in Brooklyn, NY.
  • 4/10/15 Power Home Remodeling Group received feedback from a customer in  , NY.

More about Power Home Remodeling Group

As a GuildQuality Guildmember, Power Home Remodeling Group relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Power Home Remodeling Group in Philadelphia, PA; Silver Spring, MD; Staten Island, NY; N/a, NY; Brooklyn, NY; Chicago, IL; Wilmington, DE; Alexandria, VA; Trenton, NJ; Marietta, GA; and 1741 other cities in Maryland, Georgia, Virginia, Delaware, New Jersey, and 10 other states.

In this report, Power Home Remodeling Group has published a summary of the customer feedback they've received since they joined GuildQuality in January 2012. In that time, 8,121 out of 13,562 customers (60%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2015.

Power Home Remodeling Group surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Power Home Remodeling Group customer, and if Power Home Remodeling Group completed work for you after January of 2012 but you haven't yet received a survey, please let us know.

If you have had work done by Power Home Remodeling Group since January of 2012 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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