Essex Homes Southeast, Inc. strives to be a leader in providing all levels of new homes in the South Carolina Midlands area with all aspects: value, design, quality, and after sales service. Essex Homes Southeast, Inc. is committed to providing you with a quality built home, in warm and inviting communities so that you have: (more)
I was most satisfied with Mike. He was very responsive. I like that they prepared us for events soon to come, like painting and how we should leave the area ahead of time. They kept telling us the milestones, step by step.
I am most satisfied with the design process, was very smooth and I am satisfied with the home and how energy efficient it is.
Dana, the selling agent, was great. Also, Kevin who helped with the warranty program was also very good.
Michelle was our real-estate agent and has was great through the whole process.
I would like to recognize David Frost, my superintendent, for his exceptional service.
I think your employees are great and working with them has just been great. I think you should also maintain your relationship with Regions Bank because they have been super easy to work with as well.
I am very satisfied with the ease of the overall process and they did what they said they would do and followed up quickly
Miguel Gonzalez, the project manager, was very helpful.
I am happy with the house. We have had a couple of problems that will be addressed during the one year follow up.
I would like to recognize Jenn, Miguel and Carla.
The construction superintendent, Carla, and the communication with her was most satisfying.
I was most satisfied with the way Mark handled the walk-through. I also really like that Essex conducts another walk through 11 months after closing to ensure we are still satisfied, I find that to be very innovative for their company. We enjoy our home and I am very satisfied with Essex Homes.
Todd did a great job of handling all of my issues identified during the walk thru prior to moving in. A couple of the smaller items had to be completed after I moved in but he made sure that got addressed in a timely manner.
Macy Long was professional and personable. Michael Knight was friendly and cooperative, but overworked. Love the floor plan and the quality.
Very pleased with purchase.
I was most satisfied with the quality of the work that was done.
Every thing ran very smoothly.
Gilbert and Doris! Wonderful team effort to put us in the home of our dreams. Thank you.
I love my home! Thank you Essex.
Chris in the Warranty devision has been exceptional and actually cares about your experience
As a GuildQuality Guildmember, Essex Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Essex Homes in Columbia, SC; Lexington, SC; Blythewood, SC; Irmo, SC; Elgin, SC; Waxhaw, NC; Fort Mill, SC; Charlotte, NC; Clover, SC; Indian Trail, NC; and 41 other cities in South Carolina, North Carolina, Rhode Island and Georgia.
In this report, Essex Homes has published a summary of the customer feedback they've received since they joined GuildQuality in April 2008. In that time, 2,744 out of 4,324 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2014.