Essex Homes
120 Cromer RoadLexington, SC 29073(803) 356-8301

Essex Homes Southeast, Inc. strives to be a leader in providing all levels of new homes in the South Carolina Midlands area with all aspects: value, design, quality, and after sales service. Essex Homes Southeast, Inc. is committed to providing you with a quality built home, in warm and inviting communities so that you have: (more)


Customer Feedback Summary

Of 4,033 customers surveyed, 2,608 responded (65%)

Map of Recent Work

Comments All Projects

Comments


  • comment
    Area Of Satisfaction
    Clover, SC
    Sep 05, 2013

    I was most satisfied with Mike. He was very responsive. I like that they prepared us for events soon to come, like painting and how we should leave the area ahead of time. They kept telling us the milestones, step by step.

  • comment
    Recognize Excellence
    Columbia, SC
    Sep 04, 2013

    Dana, the selling agent, was great. Also, Kevin who helped with the warranty program was also very good.

  • comment
    Additional Comment
    Blythewood, SC
    Sep 04, 2013

    Michelle was our real-estate agent and has was great through the whole process.

  • comment
    Recognize Excellence
    Columbia, SC
    Sep 04, 2013

    I would like to recognize David Frost, my superintendent, for his exceptional service.

  • comment
    Area Of Satisfaction
    Lexington, SC
    Sep 04, 2013

    I am most satisfied with the design process, was very smooth and I am satisfied with the home and how energy efficient it is.

  • comment
    Additional Comment
    Columbia, SC
    Sep 03, 2013

    I think your employees are great and working with them has just been great. I think you should also maintain your relationship with Regions Bank because they have been super easy to work with as well.

  • comment
    Area Of Satisfaction
    Columbia, SC
    Aug 30, 2013

    I am very satisfied with the ease of the overall process and they did what they said they would do and followed up quickly

  • comment
    Recognize Excellence
    Monroe, NC
    Aug 29, 2013

    Miguel Gonzalez, the project manager, was very helpful.

  • comment
    Punchlist Items
    Monroe, NC
    Aug 29, 2013

    I am happy with the house. We have had a couple of problems that will be addressed during the one year follow up.

  • comment
    Recognize Excellence
    Waxhaw, NC
    Aug 29, 2013

    I would like to recognize Jenn, Miguel and Carla.

  • comment
    Recognize Excellence
    West Columbia, SC
    Jul 22, 2013

    Todd did a great job of handling all of my issues identified during the walk thru prior to moving in. A couple of the smaller items had to be completed after I moved in but he made sure that got addressed in a timely manner.

  • comment
    Area Of Satisfaction
    Waxhaw, NC
    Jul 22, 2013

    The construction superintendent, Carla, and the communication with her was most satisfying.

  • comment
    Area Of Satisfaction
    Waxhaw, NC
    Jul 22, 2013

    I was most satisfied with the way Mark handled the walk-through. I also really like that Essex conducts another walk through 11 months after closing to ensure we are still satisfied, I find that to be very innovative for their company. We enjoy our home and I am very satisfied with Essex Homes.

  • comment
    Area Of Satisfaction
    Lexington, SC
    Jul 21, 2013

    Macy Long was professional and personable. Michael Knight was friendly and cooperative, but overworked. Love the floor plan and the quality.

  • comment
    Additional Comment
    COLUMBIA, SC
    Jul 10, 2013

    Very pleased with purchase.

  • comment
    Area Of Satisfaction
    Lexington, SC
    Jul 10, 2013

    I was most satisfied with the quality of the work that was done.

  • comment
    Area Of Satisfaction
    Lexington, SC
    Jul 09, 2013

    Every thing ran very smoothly.

  • comment
    Additional Comment
    Columbia, SC
    Jul 06, 2013

    I love my home! Thank you Essex.

  • comment
    Recognize Excellence
    Columbia, SC
    Jul 06, 2013

    Gilbert and Doris! Wonderful team effort to put us in the home of our dreams. Thank you.

  • comment
    Additional Comment
    LEXINGTON, SC
    Jul 05, 2013

    Essex builds a good home.

More Comments

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2008
GuildQuality Master Award Winner
Guildmaster Award Winner
2010, 2012

Types of Work

  • Custom home (362)
  • New home (362)
  • Roof (1)
  • Siding (1)
  • Storm damage restoration (1)

Recent Activity

  • 4/17/14 Essex Homes received feedback from a customer in Lexington, SC.
  • 4/17/14 Essex Homes received feedback from a customer in Columbia, SC.
  • 4/16/14 Essex Homes received feedback from a customer in Lugoff, SC.
  • 4/16/14 Essex Homes received feedback from a customer in Mint Hill, NC.
  • 4/16/14 Essex Homes received feedback from a customer in West Columbia, SC.

More about Essex Homes

As a GuildQuality Guildmember, Essex Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Essex Homes in Columbia, SC; Lexington, SC; Blythewood, SC; Irmo, SC; Elgin, SC; Waxhaw, NC; Fort Mill, SC; Charlotte, NC; Clover, SC; Indian Trail, NC; and 41 other cities in South Carolina, North Carolina, Rhode Island and Georgia..

In this report, Essex Homes has published a summary of the customer feedback they've received since they joined GuildQuality in April 2008. In that time, 2,608 out of 4,033 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.