Member Report:
54 Responses
Response Rate:
88.5%
Dates:
02/27/2009 - 05/21/2010

In this report, Menno S. Martin has published all ratings for the following selected questions that were provided by customers surveyed since February 2009. Since then, 54 out of 61 customers responded to a GuildQuality satisfaction survey, with the most recent response in June 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 98.0%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 87.8%
    Budget
  • 96.1%
    Communication
  • 96.2%
    Construction Quality
  • 98.1%
    Employees & Subcontractors
  • 98.0%
    Clean & Safe
  • 100%
    Expertise
  • 98.1%
    Professional & Organized
  • 98.1%
    Trust
  • 100%
    Innovation
  • 94.1%
    Value

Customer comments selected by the member for inclusion in this report

  • We were extremely impressed with the speed with which any issues were addressed. - Apr 16, 2010 in Ancaster, ON

    Discussed the alternatives when a problem came up and I was kept in the loop as the issue was resolved. - May 18, 2009 in Waterloo, ON

    Problem Resolution

  • It was such a pleasure to come home every day and find the job site tidy and liveable. - Apr 16, 2010 in Ancaster, ON

    They promised that they would keep it clean everyday and they did. They kept it exceptionally clean! - Apr 04, 2009 in Waterloo, ON

    Clean & Safe

  • Menno S. Martin was professional, good to work with, their team and sub-trades worked effectively and addressed issues promptly. We thought their know-how was exceptional, and they always had an answer or an idea as to how to build/frame/trim/etc. They were terrific! - Nov 30, 2009 in R.R. #1 Shakespeare, ON

    Trent & Clare are great to work with. Clare's work is amazing. When we called for a quote our project was met with enthusiasm and we really appreciated that. We were shopping around and only Menno seemed interested in the project - others kept hemming & hawing and seeing problems. Menno had solutions and were helpful all the way along. - Nov 02, 2009 in Elora, ON

    I was most impressed by their attention to details. This made the overall project a great success - May 13, 2009 in Kitchener, ON

    Area Of Satisfaction

  • Clare was fantastic - his carpentry work is marvellous. he was a perfectionist and it shows. Beautiful work. - Nov 02, 2009 in Elora, ON

    Expertise

  • We really enjoyed working with Trent and Clare. Both really listened to our comments and responded appropriately. - Nov 02, 2009 in Elora, ON

    Professional & Organized

  • Again - Trent was great. Easy to reach and very conscientious. - Nov 02, 2009 in Elora, ON

    Communication

  • I expect that they are not cheapest but you get the best value. No headaches. Highly professional. - Jul 28, 2009 in Kitchener, ON

    We've done a lot of renovations over the last 5 years, and we have never dealt with a company that has been such a pleasure as Menno Martin. - Mar 11, 2009 in Waterloo, ON

    I can't say enough good things about my experience with Menno S Martin.....I have spent a considerable amount of money however I feel that I got value for my investment and a better quality of life as a result. - Feb 28, 2009 in Waterloo, ON

    They went above and beyond everything that we could have expected. They were fabulous. We were completely satisfied. Their workmanship and everything else was beyond our expectations! - Feb 27, 2009 in Waterloo, ON

    Additional Comment

  • They were fun too! I learned a lot from them. - Apr 04, 2009 in Waterloo, ON

    Employees & Subcontractors