Everyone was exceptionally professional, but Chris Fellows stood out with his knowledge, skill and face to face communication.
Member Profile
HDR Remodeling is a licensed, “Build It Green” certified design & build residential remodeling contractor. We specialize in kitchen and bathroom remodeling, garage and basement conversions and creating beautiful decks & outdoor living spaces. We offer a complete "no worries" remodeling package - from design concept to permit-ready plans through production. Our proven HDR Start-to-Finish process will guide you along the way to make sure your project is completed on time and on budget. We take the uncertainty and stress out of remodeling your home. Read more
HDR Remodeling has been providing quality craftsmanship and outstanding customer service for over 20 years. Our philosophy and passion is to help our clients make their remodeling dreams come true. We also provide maintenance and repair services to keep your home in excellent condition for years to come.
We are serving homes in Alameda and Contra Costa counties (including Oakland, Berkeley, El Cerrito, Orinda, Piedmont, Alameda, Lafayette, Moraga, Albany) to provide quality and professional single-source & full-service - from design to construction.
GuildQuality Partner Affiliations Remodelers Advantage
Affiliations GuildQuality
Customer Feedback Summary
Of 77 customers surveyed, 45 responded
Construction Quality
Professional & Organized
Punchlist
Problem Resolution
Value
Likely to Recommend
Recent Reviews & Published Comments
Attention to detail, communication skills and follow through are superior at HDR.
Brian, Guillermo
Our kitchen is beautiful - exceeds expectations.HDR personnel and most subs are very friendly and easy to work with and are eager to do excellent work.
HDR Remodeling
HDR was great; their attention to detail made our first big home renovation project a wonderful experience. We knew they were good and trustworthy and reliable: we did our research before choosing who to work with, but we had no idea the level of service we would receive from them. They surpassed our expectations. They listened to us and understood what we wanted. They asked us what our top priorities were and within a few days, showed us exactly what we had in mind. They filtered out what we didnât want, they didnât waste our time and always came prepared. It is clear they are exceptional at their job; knowledgeable and easy to work with. They helped us assess the pros and cons of each decision we needed to make. There wasn't a moment when we didn't think they had our best interests at heart. Remodeling can be very emotional, with some frustration and disappointment, anxiety and excitement. HDR provided sound advice and remained steady throughout the process. Although everything was mostly smooth, there were some bumps in the road; HDR managed them with grace and diplomacy. They were easy to reach, professional, organized, efficient, open to suggestions and flexible. We appreciate all of the time and efforts they put into working with us. They were patient with our questions, and we always felt as if we were important. We love our new kitchen, and feel fortunate to have worked with a team that made the process seem so easy.
Brian Macrae, Jim Tibbs, Philip Anderson, Sue Wiseman
HDR Remodeling
The company excelled in their product, and professional installation. It was timely, minimum of disruption and clean up afterwards. I highly recommend them to anyone who wants a top notch product.
Phil, Jim and definitely Guillermo
How it all came out, better than expected
I have done business with them in the past, I was then and still very pleased with their work, materials and timeliness
Scott Montgomery
Very much appreciated design services, professionalism, and ease of communication.
Jim Tibbs design advice is exceptional.
Beauty of the design and of the completed work.
We had some delays along the way but the work was on an emergency basis rather than a scheduled project. They ordinarily don't begin until all materials are available.
I had used them for a kitchen remodel and went back to them when my condo was damaged by water. They did a beautiful job of both.
HDR Remodeling
I would say that I was very pleased with all of the individuals that I interfaced with at HDR. They were able actualize my vision and the actual work, itself, exceeded my expectations.
I would like to recognize two people, the individual whose last name I don't know, his first name is Guillermo, and Jim Tibbs, who is the design consultant.
The area that I was most satisfied with was with the on-site project manager. He was very, very professional.
Brian, the project manager was very communicative and let me know the expectations of each day. He was just really, really good.
HDR Remodeling
Our experience with HDR may have had unexpected extenuating circumstances, but the only positive we can see from it is that HDR will go the distance to fix the problems that they themselves create. I don't think anyone expected their lead carpenter to leave the project half way through, which was a major factor in the project descending into unacceptability, but perhaps the reasons why he left were a direct result of issues with the company itself. Many of the companies contracted by HDR did substandard work, from the painters, floor refinishers to the granite installers, and all were touted by HDR as being the best in the business. We initially went with HDR hoping they would handle every detail, but ended up that we had to monitor their work to make sure it was done correctly. Even considering that unexpected issues arose, the way HDR initially handled those issues was not up to the level of quality we would have expected considering what we paid. Ultimately they did try to rectify their mistakes, mistakes that never should have happened in the first place.
Scott Montgomery
HDR Remodeling
The entire team at HDR does everything it can to make sure the whole experience is as pleasant and efficient as it can possibly be and that the end product is even better than you envisioned it could be.
Everyone was great. As I mentioned above, Jim Tibbs, the creative director and Robert Fukuda, the architect, were extremely easy to work with and did brilliant work, and Jaime, as described in question 11. Philip Anderson, the president of HDR, and Chris (? last name) were also on top of everything, very efficient, and good to work with. They all do everything they can to make sure the entire experience is as pleasant as it can possibly be and that the end product is even better than you envisioned it could be.
The design process was exceptionally good, brilliant actually, and working with Jaime, the foreman or head carpenter (not sure of his title), was delightful. He is such a good worker and very pleasant to have around. He maintains a very efficient and good humored and calm, quiet work environment. He really listens to one's concerns and then makes sure those concerns are addressed.
There was a small hiccup with the original bid. Everything ended up costing just a tad more, but to their credit, in order to honor the bid as much as possible, they lowered some costs, did some work at no charge, etc., and ended up bringing the job in at just a small amount over the original bid. And we agreed to the increase because we really wanted them to do the job, but this is one area where I would get more clarification in the future.
They remodeled the kitchen belonging to one of the unit owners in our building, and did a beautiful job.
The work they did was for our condo association. They designed and built a deck that is common area for the personal use of the penthouse residents. They had to balance the desires of the owners of the unit with those of the board of directors and work within a small budget. As president of the board, I was the one who worked with them on this project. After working with them on this project, and seeing how beautiful the deck is and how professionally they met the needs of all involved, I will be using HDR on a remodeling project in my unit . That's the highest recommendation I can give.
I can't think of anyone who hasn't done a great job so I put them all on the same level.
HDR are very good at correspondence and receiving and processing customer feedback. They go over the job with you after completion and I think that's fantastic.
Guildmember since 2011
As a GuildQuality Guildmember, HDR Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of HDR Remodeling in Oakland, CA; Berkeley, CA; Piedmont, CA; El Cerrito, CA; Kensington, CA; Alameda, CA; Richmond Annex, CA; Orinda, CA; Georgetown, TX; San Ramon, CA; and 3 other cities in California.
In this report, HDR Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in May 2011. In that time, 45 out of 77 customers (58%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.
Recent Activity
HDR Remodeling received feedback from a customer in Georgetown, TX.
05/07/12
HDR Remodeling received feedback from a customer in Piedmont, CA.
05/04/12
2012 Guildmaster Application
HDR Remodeling is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, HDR Remodeling must survey all
of their customers.
The review period for this member is closed.