- Member Report:
- 50 Responses
- Response Rate:
- 82.0%
- Dates:
- 07/30/2009 - 09/06/2010
In this report, Foster Remodeling Solutions has published all ratings for the following selected questions that were provided by customers surveyed since July 2009. Since then, 50 out of 61 customers responded to a GuildQuality satisfaction survey, with the most recent response in September 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Budget
There were no hidden costs or surprises on items within scope of the contract. Costs were even refunded when they discovered they did not need to do all preparatory sub-tasks they would normally have had to do for a home of our age and status. - Aug 22, 2010 in Reston, VA
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Trust
David Foster and his team never let us down, they met every commitment. We are very comfortable with the warranty and that he will be there if we ever need him. - Aug 22, 2010 in Reston, VA
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Value (Past Tense)
Quality products, quality workmanship, quality people, and quality service are well worth the cost. Others cut corners, but Fosters ensures that quality is delivered and maintained with a great warranty. - Aug 22, 2010 in Reston, VA
Foster is probably a little higher than other contractors, but the extra is worth the quality product and smooth process. - May 18, 2010 in Vienna, VA
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Sales Attentiveness
We have had several projects done on our home since we bought it over 25 years ago. No one worked with us with the professionalism and concern for our satisfaction nearly as well as David Foster. He genuinely cares about the quality of the work he does and cares about the satisfaction of his customers. He found and fixed problems created by the prior contractors. - Aug 22, 2010 in Reston, VA
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Warranty Explanation
The warranty book and final meeting are a great help. We understand how things work and what to do if there is a problem. The book is an invaluable reference. - Aug 22, 2010 in Reston, VA
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Employees & Subcontractors
This is our 4th Foster project. Everyone we have dealt with over the years, from David, the President, to Chris, Sales, to Greg, Production Manager, our fabulous lead carpenters over the years, Warren, John, Greg, and to Doreen, front desk, have been extremely professional, helpful, and courteous at all times. This is a highly functional customer service oriented business. - May 18, 2010 in Vienna, VA
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Punchlist
Foster works with us throughout the process to ensure the punch list at the end is very short. - May 18, 2010 in Vienna, VA
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Sales Knowledge
Chris is extremely polite, knowledgeable, responsive, and helpful. He is very patient in helping us find solutions that meet our budget. - May 18, 2010 in Vienna, VA
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Additional Comment
Our dread of renovation projects has been removed after working with Foster Remodeling! - Apr 12, 2010 in Springfield, VA
The carpenter, Warren, was outstanding. He did all the work. - Feb 01, 2010 in Lorton, VA
A very fine set of jobs. - Nov 16, 2009 in Alexandria, VA
We are very happy with our new kitchen and with the Foster's team. They were very professional, helpful and efficient. We are definitely looking forward to more remodeling with the company in the future. Thanks for your time.J. De La Cruz - Nov 02, 2009 in Vienna, VA
From start to finish this was a breeze, never had a single bad element. They were great and i would definitely use them again. - Oct 15, 2009 in Fairfax, VA
This was our second job with Foster Remodeling and it will not be our last! We were and are extremely satisfied with all aspects of our job. It was a pleasure working with all of you!Paul and Alice Goulet - Sep 24, 2009 in Alexandria, VA
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Easier Than Expected
I went in with high expectations from recommendations, so I expected the best. - Dec 07, 2009 in Alexandria, VA
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Additional Comments
We were extremely happy with the work on our project and will contiue using Foster Remodeling in the future. We have recommended them to others. - Sep 03, 2009 in Reston, VA
I think they are an exceptionally good, honest, and reliable company. - Sep 02, 2009 in Fairfax, VT
