The windows that were ordered originally were the wrong size. After one window was installed, the installer brought up the issue and said the windows would have to be reordered.

They were amazing!

Lack of understanding what the total project was, no design plan and approval process before materials were ordered. Project communication was poor.

There was a lack of communication.

The service and the job quality was above and beyond.Greg was very helpful and knowledgeable

It took nearly six months to complete my deck. Multiple phone calls for never returned. We had to work with four different project managers. Project got delayed due to a permit never being requested, even though we were told that C&L had the permanent. Which ended up being a lie. Material and dumpster placed in our driveway with nothing happening for nearly 2 weeks. Worst experience I’ve ever had with a contractor in my life.

They did an amazing job with our doors. The quality of the material and workmanship are second to none!

I will certainly recommend, but there were communication issues and delays through the project. Once I was able to talk directly with Matt things went better from my side....but there was a 3 week delay in the project. Additionally, the demo team disconnected my downspout and I needed to get something templory in place during the delay. The construction team built around the temporary hook up and needed to come back to finalize. They did come back and made it right which I appreciated.

Their management will not respond to me.

I don't think the manager did a very good job of communicating about the rework that needed to be done. He didn't return my phone calls and didn't acknowledge some things. I thought it was ridiculous after spending such an amount of money on the front porch. Another thing is that they came to the house three or four times to fix something that was simple.

I highly recommend C&L Ward. From the time we met, the salesperson at C&L Ward was friendly, informative, and thorough. He helped us decide which products would work best for our home. When we followed up with him with questions, he would come back and speak with us. He answered all of our questions and made it easy to order the products.

They said it would be done on August 7, and it did not get done until September 28th. I was not happy about that.

This was our third project with C&L Ward and they were good each time.

Sales process fine. Installer great but lacking in corporate support. Installation took far too long.

We were very happy with all aspects of our experience with C & L Ward.
If you’re looking for the best product, knowledge of the product and follow up about when your order has been placed to when it’s ready to be installed through to the installation, this is the place to contact!
It has restored our faith that there are still good companies to contact for home improvements!

The installation crew was sent to my home 2 times without enough materials to complete job.

The 2 men were very hard workers and made sure that we were completely satisfied.

Office personnel were unable to answer questions when I had to call with questions.

Took 10 months to complete project. Many errors and poor quality along the way

We had to pay full amount up front to Order the windows. Your company cashed the check and I had no date when the windows would be installed. We had to call to find out when they would installed. The crew that installed should have seen all the issues that was completely unacceptable . We finally told them we need someone higher up to come look at the issues. Of course we had to wait again and then was told it would take 4 to 6 weeks. I expect this kind of problem with going with box lot store like Home Depot or others. We thought we were going with C&L ward we would not have this kind of issues. The only employee that we are pleased with is Kelly Jackson who finally fixed everything on October 5th.

Had to wait a long time to start project.

Our third project with C&L. Great each time.

Guys we’re very polite and new their job well. They kept me updated on things

Quality excellent, job done in a timely manner, respectful and get job! Took way to long for the job to start.

Everyone is very friendly!