One of the reasons we chose C&L Ward for the deck installation was that a 25-year warranty was offered. But after having to ask for so many corrections due to the sloppiness of the installation, we were glad when the last correction was implemented, and we hope that we will never have to deal with C&L Ward ever again.

The staff were all polite and professional. We had two delays causing a month total delay which they stated was due to their project manager leaving. No call no update. We had to reach out to them as we fell between the cracks. This isn’t acceptable in any business. Door-wall install looks rushed as the drywall was cut crookedly and saw even went through the drywall beyond trim.

Communication from day 1 was horrific

No we were given a start date then they changed it and lied why they changed it.

Professional and knowledgeable employees.

The end result was wonderful but getting there was very stressful. I would have liked more communication.

I personally have never seen this type of professionalism in any area of business in my life. The team was so incredible, on time, honest, and hard working. From following up with me on the project to dates and times, EVERYTHING was on point. It truly has been a pleasure and we are customers for life.

The quality of work and materials. Attention to details. Also addressed any questions or concerns I had

The whole experience from beginning to end has been very positive.

Scheduling, follow up, Communications, and pricing promotion.

They always answered our questions, whatever we question's we had, even our concerns, they took care of them.

Quality installation and materials.

I am highly likely to recommend them.

The customer service setting up the appointment took a long time and was postponed many times but the work was great. It was postponed about four times.

We worked with them on several projects before.

They did a good job with the siding, but I am not happy with the gutters.

C&L Ward came in and were done within an hour and a half. They were very quick and professional. I was more than happy with job and service.

We are still waiting for the team
To come back and finish the job. A trim needs to be added over screws on one of the windows

Took over 2 months to complete entire job of 3 crews. Was told by sales that the entire job would take about 7 days.

The salesperson seemed inexperience and not very knowledgeable

I love the way the crew got in here and made short work of the installation.

They did a really good job, but it took awhile to get started.

The work quality was excellent. Their work crews are outstanding.

They were on time for the measure appointment and for the installation. They were very quick and efficient and cleaned up after themselves. It was nice not to have to do that.

We have had all our windows and doors replaced by C&L Ward. We also had our roof replaced as well as all the siding. Every job has been professionally done.

The salesperson had an extremely knowledgeable background about all of the products.

I would recommend C&L Ward to anyone who needs remodeling or any upgrading done to your home. It's something most people don't do very often so you want it done right the first time. Life is stressful enough so getting a big job done and worry free is so fantastic!

I thought the staff was really friendly, went the extra mile, and worked with the fact that I have a dog. The window, when it arrived, was not quite what I thought it was going to be. I originally had a sitter for my dog, then the window changed. So long story short, they went the extra mile with my dog, and I thought that was really nice.

There were some delays due to some project mismanagement at the beginning, but they really went out of their way to resolve it once they finally got going.

The list is long, and if you wanted to make it right you would have done so during the seven weeklong construction process without us having to fight you every step of the way.

Right now I am waiting for the 6' walls on my new deck to be made into 4' walls like my contract called for.

The quality of the windows and sliding glass door were very high. The installers were very careful and clearly knew what they were doing.

attention to detail, quality of workmanship and sticking to the schedule were noteworthy

CL Ward is very slow to respond, acknowledge and fix problems. It is like the right hand doesn't know what the left hand is doing.

Hello. Terrible communication between workers and C&L office.
Workers smoking marajuana on our property while my wife ran to Home Depot for them. They left the marajuana stuff on my patio furniture. Could not reach the company to report due to being on a Friday and office was already closed for the day. Pictures to prove as well.

My salesperson was very helpful. I had a problem with my septic tank cover possibly being in the why of the deck. He came back and made some adjustments with the design and it worked great. The installation crew was also top notch. I would recommend C&L Ward to everyone.
Thanks for doing a great job!

The installation process and end product met our expectations; however, the pre-installation process was challenging including: initial consultation, development of the plan (coordinating customer input with various sales people, outlining a plan that reflected what was discussed, and reviewing the plan to ensure accuracy based on what was agreed on)

The project was completed by contractors who did not speak English and who were not supervised. The work quality was an issue.

C&L Ward was difficult to work with. I always had to keep calling them; I had to call them to bill me; they were fine with letting me wait weeks on end with a hole in my house. I had to fight for them to come out on the date they originally told me.

Exceed our expectations in every aspect.

They did a great job.

They did a professional installation.

They are very professional and on time. I am entirely satisfied with the work they did.

Coordinating the work made things flow. Lining up the next project ahead of time made the process more efficient.

The construction crew was here on schedule and kept me informed each day of their progress and what would come next.

The sales staff that visited our house made us feel heard and understood, not to mention feel like we’ve known each other for years.

C&L Ward is quality driven when working on your home projects. They are very professional and do final inspections to ensure everything is good at the end of the work.

It was very good and they did a terrific job. I have had decks put in a few years back and they did great job both times.

They did an excellent job, and they have done work for me before. I had a deck put off the basement to match the previous decks they built for me. I knew the decks would match by having them doing the work for me again.

Always on time.