1. Communication was a big problem. I asked to let me know so I could be home when someone from C & L was going to be at the house. I was specific about location of where I wanted supplies placed on my yard. When C& L sent message supplies were going to be delivered, I was at work and rushed to get to house but they had already dropped off supplies in the wrong area. I asked to be there when someone from C & L was there to make sure I had everything ready for work to begin. I was not advised when he came. I did not know he even showed up until work was complete and Tim from C & L came for final inspection and he showed pictures of before work began. I misunderstood what I was supposed to do and because I did not have items ready that I was responsible to have ready, the entire project was delayed another 2 weeks. TOTAL miscommunication.

After deck was done, the builders left a huge mess. They left a huge pile of clay dirt on the sidewalk at the bottom of deck stairs. The steps area was blocked. I wanted to put a layer of weed blocker cloth and stone under the deck. They left a mess under the deck clay dirt all over in piles.

The deck is beautiful. Communication is a problem.

Very expensive. Took forever to get the job done.

Sales person and Install staff are very professiona.

The team was very professional and did great eirk

I would be more likely to recommend had the issues I mention been addressed as part of the process. I am neither extremely satisfied nor disappointed with C&L Ward. The deck itself is well-built. The process was difficult, but construction often is. If I had not injured myself on the site, and if the construction site had been returned to an acceptable condition, I would give a higher rating.

Material and workmanship quality

Wait time to receive new window & door = TOO LONG. Ordered mid-August. Paid in full one week later. Salesman stated installment approx 6-8 weeks. Installation of items late October. Unhappy customer waited ten weeks after order was placed.

Pricey. Impressed with installation crew. Had to wait a month after window were received to get installation, and that only happened because I started expressing my frustration. We were a small job so who knows how long it would have taken to get to our installation if I hadn’t complained. Crew found issue in other nearby windows that probably caused the initial issue we were having and I feel like that should have been caught by the salesman.

C&L is not going anywhere. Knowing I can call if problems is superior customer service.

Your sales people who come to the house are often poorly trained or just lacking the necessary knowledge. The person we had this time (we have replaced all our windows in two separate installations) was just stupid. He made several mistakes some of which we caught and some the person who measured (Brandon) caught. He wasted at least 90 minutes of our time. Having just replaced all the upstairs windows, we knew exactly what we wanted (same as second story) but he kept insisting on showing us other things. He irritated us no end!

because of the gap between the windows and the siding, the window crew put tape to make sure water did not get in. In the meantime the tape use was un peeled off by the siding crew, but the residue from the tape was never cleaned up for what I have paid, I would expect everything to look very clean. I do think the **** job was subpar at bus as well with the siding crew.

The Sales person (Freddie) presented multiple options for me to select from and the staff performing the work were outstanding providing me with a good experience and the result is outstanding.

The experience was very unprofessional.

Replaced Deck and created and installed a door wall to the deck.

Incredibly pleased with our new deck from C&L Ward. Every step of the process, from initial meeting and quote with salesperson, correspondence with the project manager and work by the crew, went smoothly. Any minor issues were communicated exceptionally well and all of the work was top notch. Would highly recommend this company for anyone looking for great service and craftsmanship at a fair price.

Communication could have been better. Took 4 months to get it done. Didn't expect that.

The main pools were put in wrong 2 feet away from where they should be. No grading underneath the deck to make it look presentable, and this was started back in May and finished in October. No one overseas the workers as they are doing the project.

I think deck was built well . I just wish more time had been spent giving us different layout ideas

Due to delays and inconsistencies during the process, I would be hesitant to recommend C&L Ward.

They did an outstanding job. The quality was second to none. They did a great job from start to finish.

Communications with sales and actual workers and possible a call from sales during and after. Not just send me a bill

We were promised a dedicated team to assist in the project, photos of the progress along the way, and expert installation by C&L Ward contractors. The office was disorganized and was not able to coordinate the work, we received no photos, and the roofing contractor did poor work requiring four return trips to rectify the situation. C&L technicians had to come out twice because the roofing contractor did not fix the issue.

Construction of window took longer than stated at ordering

The guys were all good and they cleaned up after themselves.

Lack of communication and dont follow your own schedule.