TCM Restoration & Cleaning (The Carpet Man Inc.) is an independent, Alaskan owned business that has been serving the Anchorage and Mat Su Valley since 1996. Owned and operated by Jeremy & Heather Hongslo. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Fire damage restoration (239)
Mold remediation (239)
Water damage restoration (239)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, TCM Restoration and Cleaning relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of TCM Restoration and Cleaning in Anchorage, AK; Wasilla, AK; Eagle River, AK; Palmer, AK; Big Lake, AK; Chugiak, AK; Girdwood, AK; Indian, AK; Chino Valley, AZ; Copemish, MI; and 14 other cities in Louisiana, Washington, South Dakota, North Carolina, Texas, and 5 other states.
In this report, TCM Restoration and Cleaning has published a summary of the customer feedback they've received since they joined GuildQuality in July 2017. In that time, 105 out of 224 customers (47%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2018.
TCM Restoration and Cleaning surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a TCM Restoration and Cleaning customer, and if TCM Restoration and Cleaning completed work for you after July of 2017 but you haven't yet received a survey, please let us know.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.