My experience with Solar Energy World in the DC region was very positive.

I have issues that have been answered and one still to be closed out, and a Resolution Agreement still to be signed or not. I am going to be sending an experience summary to SEW, IGS Solar, and Comcast as soon as I get the applicable POC(s).

Areas Of Satisfaction

Areas Of Satisfaction - Solar panel installation, system performance, and Enphase monitoring

Very poor service. My solar is working at 50% capacity for the past 7-8 months and despite multiple calls, this is brushed off. Now they agree that there is a problem and booked for 1.5 motnhs later

no presaure installed the system and it just. keep on running

I did not work with Solar Energy World New Jersey, I worked with Maryland.

it was a very smooth process from start to finish and we are completely satisfied

While the sales effort was clear and stated from the beginning, the customer service leaves a lot to be desired. There is no timely flow for resolutions for installation and warranty claims.

They were very thorough in explaining the process and answering questions.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met my expectations.

I am saving money all around, and it has benefited me all around with taxes and money on the energy bill.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations with the part when I was going to be saving money on the electric bill due to the inflated prices every year on electricity by Dominion. I don't have to worry about Dominion increasing the price per kilowatt since I got my panels. I barely use Dominion Energy.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson, Chris Gopalan. He was pretty good. I talked to other companies before I talked to him, and he knew exactly what he was talking about. He explained everything and educated me before we agreed to sign everything. Before I signed the paper for the green light, I already understood everything in my head because he explained everything so well. He showed me what he was explaining on the computer, not just by word, but visually, so that helped. If I had a question, I would just call or text him, and as soon as he could, he would just call or text me back. He let me know he got my phone call. So, he was pretty good, and I have no complaints there.

I have been very satisfied with the process. It went without hitch. It took some time to get going because of permits. Everyone from the salesperson, to the engineers, to the installers, were very professional and I have been very satisfied with the process and the product.

Areas Of Satisfaction

Areas Of Satisfaction - The sales process met my expectations. Zach was professional, caring, comparing products, and did a really good job trying to meet my budget and provide the best product possible.

Recognized Excellence

Recognized Excellence - I have been very satisfied and referred anyone who asked me to you.

The installation team did a great job. Our salesperson was pretty thorough, but we were surprised that I just heard from him recently, and we've had the solar panels for a couple years now. There were no calls saying it's been a year. How's it going? Or do you have any questions? It was only now that he reached out and said, "Do you want to buy a battery backup?" That was the only thing that was disappointing. I would have expected that I would have heard from them. Once they get the check and once everything's installed, there still should be a follow-up.

The sales representative that I had promised to get my install done by the end of the year and it wasn't done as presented...he kept claiming stuff on the county but I told him at the beginning to expect delays, but the representative acted like he knew better than me. The delay caused us to miss the federal tax credit till the next hear and financing that wasn't planned. They also had a few items to redo after inspection. They also changed the inverter from the bid without telling me. I told representative after I learned it AFTER it was installed and the representative acted like I was wrong. The application with this inverter didn't have all the features the other inverter had so I had to pay extra for an additional monitoring system to get it to work as I was originally told it would work.

We were very happy with the help and support we received on the few occasions when we needed it.

As you’re probably aware, we had the solar panel put in approximately five years ago.

Please note that we have sold the house and no longer live there so you probably should remove us from your mailing list of owners. We’ve downsized, sold their house and moved into an apartment building.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations for truth in sales. I find they were really truthful.

Additional Comments

Additional Comments - I could easily recommend them to my neighbors.

Overall, they are a good team to work with. They get the job done.

Areas Of Satisfaction

Areas Of Satisfaction - Solar Energy World did their job well; it was straightforward.

Areas Of Satisfaction

Areas Of Satisfaction - working with our county to get permits and inspections exceeded our expectations

Recognized Excellence

Recognized Excellence - Paul Wicks was wonderful sheparding us through the purchase, permit, and install process.

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The company met my expectations.

Recognized Excellence

Recognized Excellence - Morgan Webster provided exceptional service.

Additional Comments

Additional Comments - We have shared the good experience.

The installation was good. It was good equipment. The communication later declined when service was needed. I was sold on the idea that there were ongoing tax benefits. I have repeatedly called them. I still haven't received anything. I am not pleased with that.

Areas For Improvement

Areas For Improvement - Solar Energy World did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Solar Energy World met my expectations across the board. Everything went fine!

Areas Of Satisfaction

Areas Of Satisfaction - Solar Energy World exceeded my expectations with their communication and planning.

Initially, I was very happy. However, as time has passed, my system is not performing well at all. I am not saving on energy. The staff is wonderful and any time I have had an issue with my Solar they come right away to fix it. I dont know how they are going to fix the issue of performance of the entire system. Even on bright sunny days, it is underperforming, leaving me monthly with higher and higher electric bills. That is not what i signed up for.

Areas Of Satisfaction

Areas Of Satisfaction - Their knowledge of the industry exceeded my expectations; they were aware of different state and federal programs. They also did our roof before putting the panels on, and did it at a reasonable price.

Recognized Excellence

Recognized Excellence - I want to recognize Pete Barnes for his exceptional service.

Price and quality of the work was not as good as my other provider