Saussy Burbank is nationally recognized for building homes with distinctive achitectural details and innovative floorplans. Saussy Burbank builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
We love the design of our home and overall feel that Saussy Burbank builds a good home. I wish I could say that I was shouting their praises from the rooftop, but there are some things that have left us less than satisfied. Up until a couple of months ago, SB was not installing gutters on any of the...
We are exceptionally happy thus far!
Overall, we are happy with our home. The quality of the carpet is poor and we occasionally walk across "lumps" although to be honest, we never brought that up, assuming that it, or the padding, was simply poor quality. We had a few nail pops, spilled paint spot on the carpet, and an area of drywall that...
Overall, great experience! I'm very happy with our purchase!
Saussy Burbank built a beautiful, energy-efficient home for us. We feel great about our purchase. Also, everyone on their team has been a pleasure to work with.
It was very good. I was not disappointed in any manner!
My salesperson Becca was tremendous and very thorough. Also Michelle from the Design Center was really great.
We LOVE Saussy. We did our homework and knew that Saussy is the best. Then, working with Becca and Scott, we were convinced. We highly recommend them.
The Saussy Burbank quality of their homes and their staff have made the purchase of a house exciting instead of stressful!
We was very satisfied overall. They communicated effectively with us. The only minor issue we had was that some of the smaller details weren't addressed in the final walk though.
As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Saussy Burbank in Chapel Hill, NC; Huntersville, NC; Charlotte, NC; Fort Mill, SC; Mooresville, NC; Summerville, SC; Mt. Pleasant, SC; Holly Springs, NC; Rock Hill, SC; Davidson, NC; and 30 other cities in North Carolina and South Carolina.
In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,680 out of 4,419 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2016.
Saussy Burbank surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Saussy Burbank customer, and if Saussy Burbank completed work for you after March of 2007 but you haven't yet received a survey, please let us know.
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