Katie was excellent to work with and she exceeded all of our expectations!
Very good cleaning capability and professional attitude when face-to-face. But need to improve their promptness and focus in communicating with customers.
My only concern was that the tech did not have me open all 4 heating zones when I was there, but had me shut all of them down to clean the unit. All other techs without fail, asked me to turn all the thermostats up before they left. The next evening, I noticed the furnace was not working, which re... more
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