After the install we have had multiple issues with all the windows we just paid over $9,000 for but yet every week we just keep getting blown off. We are told they have a weekly Tuesday meeting with the manufacturer and we will get a call back after but never do. Weeks have now turned in to months. Nobody calls us back. We have had increased heating bills this winter because the windows are subpar and now there is even dirt that blows through the windows. If I wanted junk windows I would have just gone to Menards to get them and install myself. These windows are nothing like the ones we had installed around 10 years ago. The service guy Jacob has been as helpful as he can but even he has said we are not the only people have issues with these windows.

Vanity installed smaller than vanity that was present. Left area not covered by new vanity undone. Did good job with everything else.

The quality of the Windows versus the standard big box stores is what I liked

shower curtain doesn't stay in place

Totally unhappy about having to wait 6 months to get a door installed… had to be one of the coldest days in the year! And the door only was 12-1500 miles away! I’m furious!! They refused to give the money back after everything went wrong… we had to accept less than perfect because they weren’t willing to be professional! I will never deal with this company again!

Everything was easy and straight forward.

Great sales, communication, installation and clean up.

P

I think the products are high quality. There were many mistakes in our installation, however. As long as they make it right I’ll be 10/10

Walk in shower

Project was well done

Somewhat misleading on half off any future projects.

They do what they said would be done

We recommended in the past but I'm not sure that I will anymore. It seems like there has been a lot of turnaround and the previous installer we had has left. These new guys were messy and did not follow instructions.

Everyone I dealt with were prompt and knowable

They were very good, active, and clean. They knew what they were doing.

Apparently, the shower pan is wrong. It's about 4 inches too short. We were told only an 1/8th of an inch should be filled with caulking. We're still dealing with any possible correction. The gentleman was here today, and they are not going to change it but patch our floor for us, supposedly.

The contractor was very polite and cleaned up everything

Very high quality work prompt and completed job on time

I gave it 5 stars because there is a lifetime warranty if anything fails. I had a problem with the handcraft on my window a shower door handle that came off. They made a trip to come back and make it right. I have used them twice now and have been very satisfied.

Cody did his work well andclean

I would recommend Your Home Improvement for several reasons but the Good Housekeeping Seal of Approval was what convinced me.

The window quality is fine the exterior finished work is very sub par

Guys that did the work were great!

Craftsmanship not acceptable, incorrectly installed window and trim work not acceptable

I have recommended Your Home Improvement to many people already. I am like the PR person where I live. I like their friendliness and efficiency.

It takes a long time to get your services completed.

Decision Making Factors

Decision Making Factors - Project management, quality supplies, reliable installation, communication, affordability, done in a timely manner

Additional Thoughts

Additional Thoughts - I'd use your services again!

Decision Making Factors

Decision Making Factors - The most important factors are the cost and the product.

Additional Thoughts

Additional Thoughts - I have been very pleased with both individuals that came out to discuss things with me.

Additional Comments

Additional Comments - I was thankful for a military discount on top of the 30% going on for this.