We signed a contract to install 14 windows with this company in July 2024.
Windows installation was completed March 27, 2026 a long, frustrating 20 month wait for a job that was originally estimated to be done by December 2024.
Delays included 97 days of no response from YHIC staff to building department for permit questions, miss-measurement of window openings requiring reordering of windows (twice) and installation of plain glass where tempered glass was required.
Problem mainly seems to be with the parent company headquartered in Minnesota. Their window supplier is SLOW to fill orders and when YHIC permitting staff are unavailable, other staff do not cover for them leaving the customer in the lurch.
While company employees I've dealt with have all been pleasant and professional , they still did not manage to provide results in a timely manner and many are very poor at returning calls or responding to texts. Many of the employees in the home office tried to help, but had no ability to actually getting the project moving.
The local Billings project manager seems to most often deal with questions about delays by blaming others (city permitting department, etc.)

We just had new windows installed. The installers did a great job considering the windows were not the right size...they were too small but they made it right.

I liked the finishing options

Communication failures between upper management and the carpenter were frustrating for me as well as him.

Excellent service and product!!!

Great people to work with.

Original order of windows was incomplete. Took months for them to finally finish. Cant get them to do warrant work. Windows have a recall that I am not even aloud to open them and nobody will come to fix it. Within a year one of the windows has lost its seal and gets ice build up on the inside and again can’t get anyone to even call me back. I’ve called and complained many times but again nobody in my area will call me back. Worst $50,000 I’ve ever spent. Should have went with someone else.

I’ve been left with a hole in my wall and a hole in my floor. Improperly installed shower door that leaks water all over my floor and makes a loud creaking noise when I close it. Shower door doesn’t always stay closed. Installers made me give them a 5 star rating without checking out the “finished” shower install and wouldn’t leave until I gave them a 5 star rating so they could get thier “bonus”. Shower drain wasn’t hooked up correctly and leaked water into my basement and local plumbers had to be called to fix the shower drain. It’s been months and I’m making payments on a $23,000.00 loan for a job that could have been done by professionals locally for half the price. Still waiting for situation to be made right.

The communication with clients needs improvement. No updates on projects and responses are late or never to inquiries.

In every way possible. Every aspect of this instal was done wrong and very late — at this point 3 months late and the original install looked nothing like what I designed, it was cheap, shoddy and not even complete. The people at You Home Improvement Co. tried to get me to accept a cheap and incomplete install I was charged 25k for. It is not simply the worst construction company I ever encountered, it is the worst company of any kind. I have spent time in Mexico often and also Communist countries and former Communist countries and even they were much, much better. When I sell my house I plan to sue them. For 5 months I have been paying 2 mortgages because I trusted this would be complete at the latest by mid August and it’s November 17th and it’s still not done! This is a business that should be forced to close for fraud.

See comments below

Horrible service. It took over two years to complete the project and I had to contact the company multiple times for updates.

Other than the installation date being changed, they did a great job.

I would not recommend you to anyone. My project is still not finished, after paying for this on 12/28/2024.

Tech Brad Gilley did a superb job.

Project was 2 months late to start and when after they tore up our bathroom it took them 2 months to finish! When they did finish the plumber they hired did not seal the drain properly so our 1st floor flooded!

No !

I will below.

KITCHEN COURT YARD DOOR FRAME BENT, DOOR HAS NO LOCK AND HAS TO BE LIFTED TO OPEN!!! OFFICE COURTYARD DOOR IS GREAT AND OPENS EASILY MISSING LOCK

I may have recommended the company if they had accepted my request for a small discount because of the hours I spent between 4 and 7 AM vacuuming up water because they failed to reconnect a hose they disconnected. No I cannot recommend them

We love the windows and have seen a great difference in our utility bills with them. We were disappointed in the customer service we received. The first thing that happened was the mismeasuring of 3 of the windows causing a delay. Three people had measured those windows so we were surprised there was a problem. The first installer we had was excellent and we wanted him and his crew back to do the installing of the last three windows, but that didn't happen. The second installer was not as good and did some damage to the walls underneath each of the windows. We had to call our painter in the fix the problem and repaint the areas and do the trim. He also had to patch and fix some of the areas on the trim of the windows. I did bring this up with a couple of people, but they didn't seem too concerned and I never heard anything back from them after that.

Your salesman, well very friendly did not know how to measure. The project manager Levi came and re-measured he did not know how to measure. The two installer guys, Wylie and Zack, came and after one day knew we had a problem. Thank God, they were honest and they had to remeasure everything. Leaving me in a mess for almost 3 months before the new stuff came in. If I had not called Levi, the product manager to complain after six weeks of being in a mess and found out they had not even re-ordered the stuff they were supposed to have at that time. Your project manager and your salesman need to follow Wiley and Zach around for a couple of days to learn how to measure stuff. After Wiley and Zach work their magic, and they did a superb job, I am pleased with the outcome. But in all honesty, I could not recommendyour company.

The work was done in a timely and efficient manor. Everyone was very kind and knowledgeable.

We are so pleased with the quality of the windows and the professional workmanship that went into it and installing them our installer Brad was amazing. He was so funny and he made the job so easy that we were not stressed like I thought we would be! Thank you for taking the time to show us in our own home. What a quality company you are. Thank you to all
We have already received many compliments from our passing neighbors

You were a no call no show on the first time you were scheduled to come out. Then showed up unannounced and unscheduled. Then yell at me when I tell you I wasn't expecting you on that day. Levi is the reason I will not recommend or use y'all again. He is unprofessional and disrespectful.

They did a beatuyful job and I would not hesitate to recommend you.

It was a good experience.

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Everything exceeded my expectation. I would highly recommend them.

It went very well

Things got lost in how the shower was going to be done with how the storage shelf was to be done and a window that was to be completely be removed except for the sideing that I was going to do had some trouble with the installer the one that had to come and fix the last part of the job did a good repair on the part of the wall that was a mess like the shower a blt on the crazy side tell it was done

There needs to be better communication between installers, management and paying customers. Was never informed that someone new would be installing till the night before. Installer Nick never communicated with my nephew or me. Very disappointed with him and how he left and wasted my nephews time.

3/7/24 Darren Rogeness, Project Manager, came to our house and products for both bathrooms was chosen. The dates given to us were, approx start 5/2/24 with approx completion 5/30/24
3/18/24 bathrooms were measured
4/17/24 bathrooms re-measured
April, 2024 I signed permits for City of Bozeman
11/1/24 Claudia called to schedule the work
11/13/24, guest bath completed
1/6/25 demo started on master bath. Glass shower door and shower pan were wrong sizes. Kyle (installer) was able to put a rush on the shower pan
1/23/25 master bath completed except for the door
4/3/25 shower door here and master bath completed.

The process from start to finish was 13 months and most of that was waiting without any communication from the Billings office, except for the measurement dates.

I would recommend with certain caveats, especially with the salesperson on the day of the sale. As we did not get the shower valve and diverter valve in one like the 1 we ordered

Communication is so bad making it very frustrating dealing with this company

Our bathroom remodel is complete and we are so happy with it! The project was started when promised and went completely as planned. Kirk, the plumber was skilled and professional. He even found and fixed an unrelated problem-potentially saving us a huge expense.

On site workers did not follow homeowner requests such as keeping outside doors closed and/or did not adequately communicate with homeowners (the plumber). Also I believe there services are a bit pricey.