Vanity installed smaller than vanity that was present. Left area not covered by new vanity undone. Did good job with everything else.

Salespeople were knowledgeable and thorough with their inspection and helped us choose the right option that fit our needs. Once the install was scheduled, it was quick and the work was done well. Our new windows look great and we're happy with the outcome.

Great company!

Worked quickly and professional

Nice workmanship windows and doors.

Worst decision we have made

Months of delay after I'd paid over $30,000. Horrible communications. First part had to be fixed in half a dozen places. If it weren't for the last and final contractor , Bryant, the whole experience would have been disaster.

Very happy with the work and the result, but it the cost was a little higher than expected. Not disappointed that we went this route.

This has been a total nightmare. We were not told that underneath was particle board! We have people not show up, incorrect measurements, incorrect supplies with long delivery times, and poor materials. The sliders do not slide smoothly causing tension on drawer fronts resulting with a drawer front coming apart from the particle board. I have been told it is a manufacturing problem. Your company needs to stand behind the product and not give excuses. The last installer secured the loose draw front, but the slider problem still exists with all of the drawers. It is a matter of time when more draw fronts will come loose. ALL of the sliders or drawer systems need to be replaced so that they operate smoothly. We have other soft close drawers in our home, and they operate smoothly. We have had at least eight different people here and still have a defective closet system. I shouldn’t have to constantly make these calls and not get the problem resolved.

They were very clean and they did the job in the time frame they quoted.

6 windows were measured incorrectly. One window had a big dip in the middle that had to be replaced. Everything should have been completed in November. Just finished in February..

Communication failures between upper management and the carpenter were frustrating for me as well as him.

The caulking is starting to turn yellow on all the seams after only three months

I would never recommend this company. My experience was awful and all work had to be replaced because of leakage.

I absolutely love my new walk in shower!!! From my ugly tub to a beautiful shower I would recommend to everyone around me!

Well organized and knowledgeable professionals in all aspects of my experience, thank you.

Project not finished. It's been over two years now and project still not finished.

No show or call on first date of appointment for installation

Home Improvement was very pleasant to work with and made every effort to ensure we were satisfied with the job!

Basically everything went wrong with this remodel. Shower door doesn't function as intended.Poor workmanship. It took almost 6 months to complete.

Excellent service and product!!!

Great people to work with.

Cost of product

Signed 8/19/25 for bathtub to shower conversion. Expected construction to begin in October. Had scheduling problems, missing items, and miscommunication.

No communication

1) My new window trim/frames are a different color and material than ALL the other exterior house trim that was installed LESS than a year ago by a different company. 2) Caulking was poorly done. 3) I completely paid my YHI loan off November 6, 2025...BEFORE the work was even begun...and just got charged an additional $620 January 6. This is totally unacceptable.

High pressure sales with inaccurate information for veterans. Poor response time.

The quality of the Windows versus the standard big box stores is what I liked

We have been engaged in a frustrating effort for ALMOST 2 YEARS to complete the installation of our windows and sliding doors. We are living with a subpar installation at great cost to us, and the entire process has taken FAR TOO LONG.

The original windows delivered to us were delayed and arrived with incorrect designs and incomplete features. The paint quality is laughable. The subs that showed up for installation told us that our request for trim was not part of the package, when we were told it was! During the installation, we noticed small dents on the exterior of the frames, the interior locking mechanisms were the wrong colors (some were missing entirely), the windows and doors arrived without screens, and the picture window screens on the interior side are dented from the subs messing with them. Additionally, the sliding doors wouldn’t lock, and the exterior hardware was the wrong color. To make matters worse, the installation team mounted the handles upside down and damaged the cheap locking systems.

We have also had to deal with 4-5 different sales and support representatives throughout this process. Every time a new rep/subcontractor would come in, we had to start all over to explain every single issue. Brandon, the latest support person, has been flying in from the Seattle area to help us resolve these issues. While he is nice and responsive, progress has been ridiculoulsy SLOW, and we are now facing recall notifications on all of the picture windows. THEY DO NOT CLOSE PROPERLY.

I am left to cover the costs of these horrendous mistakes. I have given Your Home Improvement Company of Spokane ample time to address these problems. The only thing to make this right would be monetary compensation for our wasted time and troubles. I have refrained from posting a negative online review up to this point. However, I am burdened by a debt that does not reflect the value of the materials and service we have received.

shower curtain doesn't stay in place

The whole process went smoothly. Both Andrew and Randy did superior workmanship. They explained what they were doing and why. Graydon presented the product very well and the process. All were friendly. A nice experience.

Took a year to finish the job and screwed it up! The shower walls are not to be up to the ceiling. The floor pan feels soft. And screwed up the wall in the water closet.

N/a

Original order of windows was incomplete. Took months for them to finally finish. Cant get them to do warrant work. Windows have a recall that I am not even aloud to open them and nobody will come to fix it. Within a year one of the windows has lost its seal and gets ice build up on the inside and again can’t get anyone to even call me back. I’ve called and complained many times but again nobody in my area will call me back. Worst $50,000 I’ve ever spent. Should have went with someone else.

The measurements of the existing vanity unit did not take into consideration how close to the wall it was, which resulted in the new unit having drawers that did not clear the door molding. The carpenter created a "workaround" by adding a piece of material and caulking it into place. He also had to re-cut the holes in the floor of the vanity (for the water lines and the drain) but did a good job on that. To make it mouse-proof (as requested) however, more caulking or foam will be needed.

Of more concern to me, however, was the fact that I discovered (shortly after the carpenter left) that the plumber had somehow (and it makes no sense to me) switched the feeder lines so that the hot water comes out of the right hand spigot, and the cold comes out of the left, unlike just about every similar unit in the US (and unlike my previous vanity as well). When I discovered this, I decided to see if anything else revealed itself to need correction, and I had been told that someone from YHI would contact me - within a week - to check my satisfaction with the work.

I did receive a call from my salesman, Rocco, at the end of the first week of December. I told Rocco about the concern with the hot and cold water switch. He asked if he could come by the following Monday (Dec. 8th) to take a few photos of the job. I asked him to report the problem, and agreed to let him come by and photograph the job that Monday. I then received a message from him saying he would not be able to take the photos at that time, and telling me that he would let me know when he as "in the area." I have not heard a thing from him or anyone else at YHI since then.

quality work

Project far too long to schedule and complete correctly. It was extremely difficult to contact anyone after we ordered and paid for the material.

The salesman was pushy and the team did not show up on the day they were scheduled.

I’ve been left with a hole in my wall and a hole in my floor. Improperly installed shower door that leaks water all over my floor and makes a loud creaking noise when I close it. Shower door doesn’t always stay closed. Installers made me give them a 5 star rating without checking out the “finished” shower install and wouldn’t leave until I gave them a 5 star rating so they could get thier “bonus”. Shower drain wasn’t hooked up correctly and leaked water into my basement and local plumbers had to be called to fix the shower drain. It’s been months and I’m making payments on a $23,000.00 loan for a job that could have been done by professionals locally for half the price. Still waiting for situation to be made right.

The communication with clients needs improvement. No updates on projects and responses are late or never to inquiries.

I don’t really like that I paid them to basically just be a middle man to another contractor that was 2/3 of the cost.

Everything was as agreed upon.

Did everything they promised in the time frame quoted!

The installers did a nice job

Totally unhappy about having to wait 6 months to get a door installed… had to be one of the coldest days in the year! And the door only was 12-1500 miles away! I’m furious!! They refused to give the money back after everything went wrong… we had to accept less than perfect because they weren’t willing to be professional! I will never deal with this company again!

Knowledgeable, Quality product

Signed a contract on June 28, 2024, its now December of 2025, the job was never fully finished. The work done was sub-par at best. Communication was absolutely terrible. Probably the worst experience with a home improvement company I've ever had. Would never endorse this company to my worst enemy. I also work for Great Day Home improvements. So basically under the same umbrella as YHIC. Im appalled at the lack of professionalism and the amount of time waisted on a simple project. Not to mention the thousands of dollars lost, not only on the project, but from rental income.

Ordered windows in March 2024, contact was okay the first couple months with installation expected to happen in June 2024. After that we struggled to get ahold of anyone until late September. In November 2024 installation of the windows finally began. A couple windows were broken in a predicted wind storm in which the contractor left the windows outside. This led to more windows needing to be Ordered. Between installation, incorrect screen colors and window framing issues, the project was not complete until Fall of 2025. 18 months after the process was started.

I love that they wanted to make me 100% happy when we came across what I think was a measurement error, they came up with a solution that pleased me

Everyone was very professional from the sales people to the installers. They kept the worksite clean and cleaned up after themselves. Very satisfied