The process was quick and precise. Your representative was very kind and informative by the end of our visit. I knew exactly what I was purchasing and the installing was quick and simple. We are now enjoying our new walk-in shower.

lower cost

It may have taken a little extra time to get the product and that's because of the excellent quality control of the warehouse noticing something that wasn't 100% correct. Great job to everyone involved in getting the order correct and making sure we were 100% satisfied.

Most of the project was satisfactory or very good. But there were a few things that should have been taken care of.

Door ordered arrived 2 inches short, reorder required over a month, new door arrived without a storm door . Luckily they found it and had it installed 2 days later

From first day to final inspection, everything went smoothly.

Great company to work with.

Most of my friends don't own property or don't live locally, but if some did I'd likely mention you as an option.

Worst experience of my life. Ended up with a shower/tub I absolutely hate. Two attempts to try and make it right and it’s just a cheap install. I would like my money back!

The work was not completed to my satisfaction. The work took 1 year!

Luke was here and worked steady to put 2 windows in. He included me during the process by asking my opinion on choices of finishes on the windows. He was polite, efficient, knowledgeable, did an excellent job of cleaning up when he was done. He noted a flaw in the glass, one part was the wrong size for the window and the 2 screens were not included with the order. All of these problems were explained and plan is in place to correct.

The only thing we had difficulty with was the plumber and I understand he was from outside your usual work group because the usual one was on vacation and we really needed to get this done as soon as possible.

Quality of the product, and top notch, installers!

Your company does not have local contractors. Because of the expense of your company, I chose to not have the whole bathroom done by you and use some local contractors. It did not go together well lots of downtime waiting time. You sent two different groups of people want to install the bathroom tubs and showers. We then put had someone put flooring in and somebody else came back to put in the vanities. The bathrooms are less than ideal because they don’t flow well. I think if you’ve been less expensive, I could’ve done the whole thing with you and it might’ve gone better.

no one is a 10

Excellent job. Looks and functions great.

Very knowledgeable.

Great job. Looks great.

Cost less

Communication was awful, sales process was awful at the beginning- and we regret that we signed anything to start.

I hope my experience was not the norm. There were several issues with my order. YHIC did not take any accountability. No care or concern about the mistakes made. Then when they offer a discount/satisfaction incentive, it comes with unreasonable terms and conditions.

Very poor product, very poorly installed.

Everyone is human. Front to back your team made our cabinet face upgrade happen, and dealt with the curve balls the manufacturing shop thew at them with grace and professionalism. Thanks for a great job.

I don’t know anyone who will be remodeling

The installer was excellent (Aaron) but prior to that the two main sales people left the company - made us feel uncertain about the company.