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GuildQuality surveys
Satisfaction
Of 25157 surveys sent, 11708 were responded to
Communication: Appt Setting
The Window World of PennOhio staff was courteous and professional when setting my initial sales appointment.
98%
Quality Of Materials
I am satisfied with the quality of materials used.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
98%
Sales Knowledge
The Window World of PennOhio salesperson was knowledgeable and helpful regarding my project.
97%
Clean & Safe
The job site is kept clean and safe.
96%
Installation Crew
The Window World of PennOhio installation crew was organized and professional.
95%
Salesperson Accessibility
[SALESPERSON] was accessible and responsive throughout the process.
95%
Communication: Installation Scheduling
The Window World of PennOhio staff was courteous and professional when scheduling my installation.
95%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Value
I received a fair value for my money.
93%
Likely To Recommend
I am likely to recommend Window World of PennOhio to a friend.
92%
Reviews 10891
Filter Reviews
Of 11708 respondents, 10891 left a review.
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Recent reviews
Nicole G.
Donna H.
Alice M.
Response
Window World of PennOhio Alice, thank you so much for this outstanding feedback! We're absolutely thrilled that you had such a positive experience with Window World of Youngstown from start to finish.
It's wonderful to hear that Andy Hartsough and our installation crew exceeded your expectations with their professionalism and knowledge. Your recognition of their expertise and the quality workmanship means the world to us.
We truly appreciate your willingness to recommend us and serve as a reference for future customers. Thank you for being part of the Window World of PennOhio family, and we look forward to serving you again in the future!
Tonia E.
Deion J.
Response
Window World of PennOhio Thank you for your feedback, Deion J. We're pleased to hear that Brandon Smith was professional and that our installation crew exceeded your expectations with their organization, workmanship, and thorough final walkthrough.
However, we sincerely apologize that your window installation took 11 weeks instead of the 6-8 weeks you were originally told. We understand how frustrating it is when timelines aren't met, and this delay fell short of the standard Window World of Akron strives to maintain. We're reviewing our communication processes to ensure more accurate timeframe expectations moving forward.
We truly appreciate your business with Window World of PennOhio and hope you'll give us another opportunity to serve you in the future.
Kathleen T.
Cindy G.
Response
Window World of PennOhio Thank you so much for this wonderful feedback, Cindy G.! We're thrilled that Derek Bekeny provided such a pressure-free consultation and that our team at Window World of Toledo went above and beyond by scheduling your installation on a Saturday so you could be home with your father. That flexibility is something we're proud to offer.
We're delighted that our installation crew was professional, thorough, and kept everything clean and safe. It's wonderful to hear you're planning to have your remaining windows replaced, and we'd be happy to discuss your door replacement projects as well.
Thank you for agreeing to serve as a reference and for recommending Window World of PennOhio. We look forward to completing the rest of your home improvement projects!
Domenick S.
Michael F.
Response
Window World of PennOhio Michael F., thank you so much for this outstanding feedback! We're thrilled that Window World of Pittsburgh exceeded your expectations at every step. It's wonderful to hear that Lucie Roth provided professional and knowledgeable service, and that our installation crew delivered excellent workmanship while keeping everything clean, safe, and on schedule.
We're excited to hear you need four more windows! We'd love to help with that project and remind you about our Referral Program where you can earn $50 or $250 off for each person you refer. Thank you for choosing Window World of PennOhio, and we look forward to working with you again soon!
Lennard W.
Review in Braddock, PA
The sales process was easy, and the pricing is always transparent. I appreciate the warranty on them, and the installation team was quick and clean.
Response
Window World of PennOhio Thank you so much for this wonderful feedback! We're thrilled to hear that Joe Fleet provided you with transparent pricing and an easy sales process, and that our installation crew delivered quick, clean, and professional service. It's fantastic that you're satisfied with every aspect of your experience with Window World of Pittsburgh, from scheduling through the final walk-through.
We appreciate your willingness to serve as a reference and your openness to future projects. Don't forget about our Referral Program—you can earn $50 or $250 off your next purchase for each friend or family member you refer! Whether it's windows, doors, siding, garage doors, or gutters, Window World of PennOhio is here to help. We look forward to working with you again!
Diane G.
Jeremy Y.
Austin L.
Arlyn R.
Response
Window World of PennOhio Arlyn, thank you so much for your wonderful feedback and for taking the time to share your experience with Window World of Toledo and Window World of PennOhio! We're thrilled that Jason Rogers provided you with such professional and timely service, and that our installation crew exceeded your expectations with their organization, communication, and quality workmanship.
We especially appreciate you highlighting how our team problem-solved the screen door fitting issue on the spot—that's exactly the kind of dedication we strive for! Thank you for agreeing to serve as a reference and for being willing to recommend us to friends and family. We truly value your trust and look forward to serving you again in the future!
Brian M.
Jodi H.
Suzanne W.
Review in Maumee, OH
I don't make recommendations
Richard W.
Dave G.
Sharon W.
Response
Window World of PennOhio Sharon, thank you so much for this outstanding feedback! We're thrilled that you had such a positive experience with Window World of Akron and Window World of PennOhio from start to finish. It's wonderful to hear that Brandon Smith provided knowledgeable and professional service, and that our installation crew exceeded your expectations with their professionalism, communication, and quality workmanship.
We truly appreciate your willingness to serve as a reference and recommend us to friends. We'd love to help with your sliding door project when you're ready! Please don't hesitate to reach out, and thank you for being such a valued customer.
Vince B.
Michael T.
Mary A.
Response
Window World of PennOhio Mary A., thank you so much for this outstanding feedback! We're thrilled that Andy Hartsough and our entire team at Window World of Youngstown provided you with such exceptional service from start to finish. It's wonderful to hear that Andy was professional, cleaned up after each window installation, and that our team kept you informed every step of the way. We especially appreciate you noting that we came back to fix the lock on your sliding door—ensuring your complete satisfaction is always our priority.
Your willingness to recommend Window World of PennOhio and serve as a reference means the world to us. We look forward to helping you again in the future and thank you for being part of our referral program!
Christine C.
Response
Window World of PennOhio Christine, thank you for taking the time to share your detailed feedback with Window World of Youngstown. I sincerely apologize that our pricing didn't meet your expectations and that the three-month wait for installation was frustrating. This timeline is not the experience we want for our customers.
I'm truly grateful that Steve Yeany and our appointment staff provided professional service, and I'm especially pleased to hear Malcolm delivered exceptional workmanship and professionalism during your installation. Your recognition of his attention to detail and communication means so much to us.
We appreciate your willingness to serve as a reference and would welcome the opportunity to discuss your concerns further. Thank you for choosing Window World of PennOhio.
Kim D.
Review in Jacobsburg, OH
They do a good job.
Terry M.
Amy S.
Ann B.
Audra K.
Mike G.
Response
Window World of PennOhio Mike G., thank you so much for this outstanding feedback! We're absolutely thrilled that Window World of Toledo exceeded your expectations from start to finish. It's wonderful to hear that Derek provided such professional service and took pride in the installation, and that our crew amazed you with their efficiency and quality workmanship.
We're delighted you received your windows quicker than expected and that everyone made your experience enjoyable. Your willingness to serve as a reference and share your positive experience means the world to us! We'd love to help with your interior upgrades when you're ready. Thank you for choosing Window World of PennOhio!
David D.
Kate D.
Luca O.
Gabrielle M.
Review in Alliance, OH
We have done several projects with them, and the guys who come out have all done an excellent job.
Shari H.
Review in Canton, OH
I thought they did a good job, and it is a good product. When the left, the windows were dirty. You buy the product, but you can't see it because you have to clean them. Everything else was fine. You spend $7,000 on seven windows, and you have to clean them when they are done.
Response
Window World of PennOhio Thank you so much for your wonderful feedback and for recommending Window World of Akron! We're thrilled that you're pleased with the quality of your seven new windows and that Eric Gibbons and our installation crew provided you with friendly, professional service throughout the process.
I sincerely apologize that the windows weren't cleaned before our crew left. You're absolutely right—after investing $7,000 in new windows, you shouldn't have to clean them yourself to see the beautiful product. This doesn't meet our standards, and I appreciate you bringing this to our attention so we can address it with our team.
We're grateful that you'd serve as a reference and recommend Window World of PennOhio to others. Thank you for trusting us with your home!
Sondra D.
Response
Window World of PennOhio Sondra D., thank you so much for this wonderful feedback! We're absolutely thrilled that your experience with Window World of PennOhio was flawless from start to finish.
It's fantastic to hear that Chance Kildow provided such professional and knowledgeable service, and that Shane delivered meticulous installation work while keeping you informed every step of the way. Your recognition of their expertise and courtesy means the world to our team.
We're so glad you love your beautiful new windows! Thank you for recommending Window World OV to friends and family. We truly appreciate your business and look forward to serving you again in the future!
Jeff A.
Helen D.
Response
Window World of PennOhio Helen D., thank you so much for your wonderful feedback and for trusting Window World of Pittsburgh based on your son's positive experience! We're thrilled that Mark Maszle provided knowledgeable, professional service and that our installation crew exceeded your expectations with their efficiency and quality workmanship. Your new windows look great!
I sincerely apologize for the confusion and delays with your siding installation. This is not the level of service Window World of PennOhio strives for, and I understand your disappointment. Please allow me to look into your siding project immediately and get back to you with a resolution. We appreciate your patience and the opportunity to make this right.
Janis W.
David B.
Response
Window World of PennOhio David B., thank you so much for this outstanding feedback! We're thrilled that you're so satisfied with your new windows and the service you received from Window World of Toledo and Window World of PennOhio.
It's wonderful to hear that Derek was professional, knowledgeable, and never pressured you during the sales process. We're equally pleased that Greg and his installation crew provided exceptional service, respecting your property and answering all your questions throughout the project.
We truly appreciate your willingness to recommend us and serve as a reference for future customers. Your confidence in our team means the world to us, and we look forward to serving you again in the future!
Ron B.
Sam B.
Tiffany H.
Mike P.
Response
Window World of PennOhio Mike P., thank you so much for this outstanding feedback! We're thrilled that Michael Bekeny provided you with a thorough quote and explained our entire process, including payment options. It's wonderful to hear that our installer Mike exceeded your expectations with his professionalism and attention to detail throughout the installation.
We truly appreciate your willingness to recommend both Michael Bekeny and our installation crew to friends, and for agreeing to serve as a reference. We're excited to hear you're considering additional windows for late next year, and we'd be honored to work with you again. Thank you for choosing Window World of Cleveland and Window World of PennOhio!
Marty M.
GuildQuality
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