The communication at first was a little sparse. Then, as project grew closer, communication about project was good.

Since my windows have went in and unhappy with the install my emails have went unanswered. The city inspector also did not pass the windows and he is not hearing back from them either.

I had a great experience from start to finish with Windows Nation. The windows are excellent quality!

It took so long for just one window to be taken care of. The manager even threatened me with lawyer cus I was asking for my refund since it was taking forever to come and do just one window, which meant that had I elected to the entire 16 windows it’d have taken like two years. No commutations whatsoever as to why it was taking so long and when I call I got thrown around multiple times with no absolute resolution from no one, even the guy who came out here to sell is on Window Nation never ever took calls again from us though he left us with a biz card. I WILL NEVER RECOMMEND W/NATION AGAIN TO ANYONE EVEN MY ENEMIES.

To start no one on crew spoke english. Ok job appeared to be done well, communication and responses from emails or phones we almost non existent. 2 of 3 unfinished items is still unfinished

There was a miscommunication between the sales and the build team, they almost left without wrapping the garage even though jt was in the contract, but for some reason the build team doesn’t see the contract, they have a seperate sheet that’s basically just notes of what to do which wasn’t accurate and I told the lead that. So they didn’t finish until it was dark, when we did the walk around it was too dark for me to see all the debris they left. I contacted the sales person the next day and she put me in contact with someone else that was supposed to help. I asked them to do a magnet sweep of the yard since there was so much debris and there was nails, they were slow to respond and then kept telling me they were working on it, and then they said they needed to order the magnet sweeper because they didn’t have one (which I thought was weird because roofing companies use them for cleanup). It’s been over 2 months since my project was finished, I’ve received no more communication on the cleanup and no one came to finish cleaning up or follow up. I had reached out more than 4 times. Now there is snow on the ground so it would be impossible to do. I was very disappointed as the sales person really sold me on the high level of sutomer service which I told her I was lacking with previous other contractors.

Great in every aspect

Everyone was knowledgeable friendly and courteous

Sales Rep misrepresented a number of factors on installation and products. The windows final measurements were not accurate, causing multiple visits.

Yes, I would recommend. Great product!

The process of choosing windows went pretty well and then install a long time and efficient

The 866-217-9582 is a joke. They don't know much and they just say somebody will call you back sometimes they did most times they didn't.

I would recommend to someone who was interested in a more budget friendly option.

Failed inspection, glad I only replaced one window.

See below.

It was smooth and fast.

I'm very pleased with my new door. The entire process went smoothly. Friendly and knowledgeable salesman and installer. The door seems to be high quality and works great. I would use Window Nation again.

The sales person was spot on with what I expected. I told him my expectations and he did his best to satisfy my needs.

Screen came broken, trim on two windows are uneven.

The salesperson promised a different product than the one that was delivered.

From the salesperson coming and explaining your windows, too the installers everything went as promised!

Price is great, quality is great

From the initial appointment to the finish install, all were informative and pomrofessional.

Yes

The door leaks cold air. After installation, there were a lot of nails left. My dog caught one.

The crew that installed the windows were very good and quick

They did a great job with windows

Style of the window. They were very efficient and informative also very pleasant. When I need more windows and can afford them I will be a returning customer. 😊

Easy to work with. Workers were efficient. Cleaned up very well. Fair price.

It was good.

four of the windows were the wrong size and one had the wrong trim color

The price initially quoted was very high and I don’t appreciate the price games being played with me. Price only good while salesman is there. You should always be able to get three quotes before making a decision on something expensive like windows etc.

Poor communication glass not clear

The project is not done yet, I left 2 messages to schedule completion, but no one is returning my calls. .

When contractors completed install of windows on Friday, Monday I get e-mails demanding release of financing even though they had not been inspected. I contacted them on both e-mails saying not to release but they did anyway. I never did find job completion is when install is done and I felt job isn't complete until inspected.

Experienced installers and they were personable.

After inspection today seal on one of the windows in front window was a concerns back kitchen window on outside has a dent

The entire team was great to work with!

Everything went exceptionally smooth from the initial consult/quote to the installation and inspection. I would refer Window Nation and use them again.

Missing a window wasn’t told until mid install. Lots of hands in the pot

Well I liked what the salesman showed me when he came to the house. And the price was right, I right as it could be in these times. So I guess we'll see how efficient they are this winter once it gets down below 20°.

I feel the windows are good quality and have made a large impact on reducing noise and drafts.

Savannah was a great sales representative. She took her time with us and explained things well. The installers were very polite and professional.

Very thorough sales rep. Good communication throughout process.

I love my windows! They are great.

I would recommend. They are personable and knowledgeable..Everything went exceptionally well. I will have them on my next project.

My window opens crooked and it cannot be fixed is what I’ve been told.

Price was well above our budget, so we had to reduce the size of the order.

100 $ restaurant gift card is nonexistent as you have to give your credit card—-scam!
Installers were sloppy -caulking on the deck and windows dirty. They also broke my wife’s porcelain mushroom planter and didn’t tell us and hid it.
To screens were missing, sliding door kick lock stopped working after 3 days

The only reason I didn't give 5 stars is because we never received a reminder near the time of instillation. At this point, we are inundated with confirmation or reminders of tasks to be completed ever day by our phones. I have become so accustomed to those prompts that the lack of acknowledgement, in this case, caused me to question whether I had the date and time correct.

Overall, I would prefer less communication from the services I subscribe to, but this went a little too far. I would suggest sending out a text OR email to confirm the date of instillation the morning of, or day before.