On install day one of the screens arrived damaged and was assured it would be replace. I have had several communications with Andrea and Justin the local leaders with no results. I continue to get the run around or no response ot my inquiry.

communication

Good communication from the installer.

Sales rep, customer service, installers were very informative. Everything was done to my satisfaction. Love my new windows and front door

I would not recommend! You said the windows were custom made but the windows are much smaller than the opening and looks bad

Window Nation was very easy to work with and for the job done quickly and efficiently!

Had a very good experience, all the way around, getting my new windows

Do to our experience we will not be recommending Window Nation

Two different styles of screens were installed, finish sill of window units are damaged. I was attended to until full payment was made, then ignored.
Still have two different screen styles and damaged window frames

I would not recommend window nation to anyone based on the experience I had with the install and still having project not completed and flaws with the install

Very poor follow up service bad communication among the whole company.

The doors have not yet been installed properly and it's been 5 months since I've been trying to get them fixed

I agreed to contract Window Nation to replace 2 doors and 14 windows on July 10, 2025. The sales rep stated the estimated time to complete would be 6-8 weeks. It took 10 months with excuse after excuse and promise after promise to “make it right.” The doors were installed wrong and had to be re-installed. I sustained water damage because the doors were not flashed and sealed. Windows were missing and mis-manufactured. Once everything was installed, the trim was the next issue. I specifically asked before agreeing to go with this company about whether they would be able to replace the trim that was arched with wood and was told yes. When they finally trimmed out the windows, I was left with 2 large windows that were un trimmed for 5 months because they claimed they couldn’t find the trim and when they did, it was not wood but rather a flexible, dense foam.
The only thing I would recommend to a friend about Window Nation is to stay away.

It's been 2 months and the job still hasn't been completed.

I had asked for the same installation as my first three windows and they were installed differently- therefore all the windows in my house do not match. My permits were also incorrect and only showed three windows instead of 5 being replaced.

Quality of windows and installation

They were here when they said they would be here. Theydid a good job and the windows look great.

Stains and holes on siding .
Windows fog up alot

Sales was super pushy to the point where I almost said no just because of that. The windows are ok. The way the salesman sold them was that they were energy efficient. When we got them, they are only energy efficient in the very southern part of the US.

Window project is not finished! No casing around windows. I’m looking at yellow insulation and construction. Inside my house. Called Blake , man in charge of crew , said he was coming back to finish up project and has not returned. Weeks have gone buy and they still are not finished. I’m very disappointed! Do you know when they are coming back?

Honestly, I expected a bit more in the customer service portion since we spent such a large amount on these windows. I am disappointed in the lack of follow up from the sales person (as if we didn't exist once the sale was done) and the lack of communication between the schedulers and the people on the ground that came to the house. I am in customer service and pride myself on providing exceptional service to those that trust me with their business. This was not that experience for us8

Poor original installation quality. Failed inspection, recalled for manager, he agreed to reinstall 5 windows and replace two other is measured ones poor trim work, broken window casings and gouges left in surface material. Replacement guy showed up with work order that did not mention the five resets required and had to reschedule another lost work day for me with the first three days plus the inspect and failed appointment and additional one or two days remaining, I have lost 7 work days dealing with what wasn’t even the lowest bid.

Worst communication ever. Job still isn’t done.

I think the windows are a good product. They were all 2nd floor replacements and it was a bit of a challenge for the installers along with one of the eight windows had been miss measured which required a second day to complete the installation. The installers worked hard and it eventually was completed.

Salesman presented product so well - no pressure, answers to all questions. Kept informed at every point. Installation went smoothly.