was very pleased with instalation. After job was done we noticed there was a hole in one of the screens. We called customer service number and they said it would be taken care of. (never happened) We also called our representative Tyler Swainston that set up contract he said he would take care of it. It has been over 2 months now and we haven't heard anything. Very disappointed in their customer service. Zero stars on them
We also never received brewer tickets we were promised.
We have one window that keeps fogging up we have anther window that was order wrong 2 times still waiting to get that put in. Not happy.
We love our new windows and doors!
We did have a few things that needed attention after install but we sure appreciated Matt White who came and visited with us about our concerns.
Andy came and helped us understand a couple of questions when the installers were here.
That was very helpful.
Our follow up installers to see to a few adjustments, Peter and Oris, were amazing workers with an attention to detail and explained why things hadn’t checked off as we had hoped.
They fixed those areas and were super courteous and cleaned up afterwards so well.
And, what can I saw about Courtney?
She’s a gem and communicated through out the day with me about a couple of issues and reassured me that she’s there for me.
That felt so good to know she was just a text away following up promptly. Thank you Courtney!!!
They all deserve special mention and a raise!!!
I am still waiting for a replacement screen. The original screen was already damaged when installed. The installer assured me he would bring a replacement. It should have been replaced months ago.
Wrong patio door wrong color handles. Wrong bathroom windows. 1 broken window. Bay windows not screwed in all the way and stripped.
We would definitely recommend Window Nation to others. Their knowledge and expertise was apparent and the work and product has exceeded our expectations.
We were impressed with every step from the first interview to the installation.
Better communication
My work was done well and the guys were very efficient.
Prompt, efficient, and reasonably priced. Great sales representative and installers.
The people that work there are outstanding!!!
The windows are a great fit! Looks great, but, when your installer put them in,he scratced our siding.
We called, the guy who came out I was not happy with. His statement was it's like getting a brand new floor in once a mark goes in. Oh well, you start not to care!
Now a guy who called about the color of the siding I left him the color of the siding I called him back 3 times no response. I called the office, office told me he was in a meeting, and would call me back before the end of day. And nothing
The same guy called back after a month. And asked .
Tyler explained everything quite well; I was kept informed of progress every step along the way; the window construction is high quality.
Everyone was so pleasant and wonderful to work with
The window locks on one window are opposite - meaning on one side flip up is open on the other flip up is locked. We have not been able to use our front door due to product defect going on over two weeks. Not to happy about that after we were told there would be a rush on the order. Have not had a chance to open and close windows due to cold and that is outside of your capabilities. When speaking with staff they have all been polite and respectful.
I feel I got a fair price, sales was not pushy, the work was top tier when finished.
Terrible quality and customer service.
Absolutely great product!
See comments below
Installers were professional, friendly, respectful, efficient.
Already have!! My next door neighbors!!
The whole process was super easy and everyone I dealt with treated us with respect and answered our questions.
I already told my friends and Neighbors about your great job.
Still waiting on replacements.
Quality windows, excellent service from scheduling to installation.
The salesman wrote the order up misleading me. All the windows we beleived we ordered were not delivered. When I complained, nothing happened. I have had no response.
Sales team was awesome, install real was great.
The team was very professional in completing the projec.
The service was great and the installation was great also. They did everything as they said they would do. I highly recommend this company.
Quality of the work.
Great service, great installation. Everyone was a pleasure to work with.
The staff, and everybody that I dealt with at Window Nation has been impeccable, professional, and very helpful.
Friendly, considerate, and very helpful. Window nation did a fantastic job from beginning to end. I recommend them to anyone and plan to use them again.
None of you listen to me the customer I dont want e-mail or text I hate them call ????? I want receipts and warranty in writing not e-mail okay understand ???? Thats my only problem but it matters that people listen to me respect I spent alot of money !! Work was fine Sales man a bit pushy probably since hard times and not selling much but thats the market and economy ??? Will recommend to friends if they are doing windows !!!!! Loved how well the installers cleaned up and left no mess in my house also !!!! Told salesman wanted done right away and then took 10 days to get the windows measured then another fews weeks for windows wish he would have told me it would take that long got lucky were done before the real cold and they make a big difference do like the windows also ....
I am satisfied with everything. The windows look good. Even though they didn't do the picture windows exactly how I told them, I grew to like it.
They we’re courteous and cleaned up afterwards
See 19 “satisfaction “
So far am pleased with company and experience
Great customer service, great product
Cost would be a consideration with Window Nation.
Great experience from start to finish
They provided good service.
Very happy with product and service.
Very professional & I was given all the information I needed & asked about
Good price, met our expectations, easy to work with.
Daron and the crew were on time. Very professional and courteous.
just watch where installers think is ok to walk on around the house
Absolutely great experience from consult to installation.
I don't do surveys.
I was so disappointed that they installed bad warped screens. Then when they were told to replace them & sent a man (weeks out) to what I thought was to replace was only to look at them. Now months have gone by & I am still waiting on new screens. Not a happy camper!
Install team was fast. Left wall damage on interior. Weren’t going to show me anything when they finished, I walked around before I signed. No caulk used where flashing meets concrete patio when the salesman said there would be. When asked I couldn’t even understand why they said they didn’t cause the installers didn’t speak English. They left the inside of my house where the door was installed messy and full of dirt and muddy footprints. I had to clean the **** out of the door and windows and they were filled with black hand and fingerprints everywhere. Inside caulking is subpar with a spot that’s super weird looking. Also felt the price was pretty outrageous for 1 sliding door and 2 basic picture windows. Install was subpar, everything else was just ehh.