Window arrived broken/shattered glass this should have been checked at the warehouse and install should have been rescheduled prior to removing my existing windows. Installer installed a smashed window and I've had to look at a blue taped window since May 27th. This is unacceptable!

I have a window that was incorrectly installed in my downstairs bathroom the glass in the window was supposed to be obscured as it is in the bathroom however my windows were installed months ago and I've been attempting to get this fixed and it has yet to be fixed. He first attempt at fixing the window took multiple months for the part to come in and it wasn't correct and now I'm in the holding period again of waiting again and have not heard anything about when my window might be fixed

Lack of communication, not closing the loop, windows were measured twice & still 1 window was the wrong size, customer satisfaction does not feel like a priority. Someone had to come out 2 additional times to complete the work that had already took 12hts to do.

I’m completely upset at you people. You installed the wrong screens on the second story of my house and I can’t get the right ones put in. We are paid in full and I can’t seem to get this resolved. I’ve called repeatedly with no results.

Delivery schedule that was promised was not kept.

I would recommend the service but I would encourage the buyer to make the expectation around not damaging the surroundings clear to the install team.

They were professional and installed the windows in 1 day.

Salesman would answer my questions and attempted to help me when needed. Installers were professional and cleaned up.

Not sure. The install went well, but I hear a lot of loud popping and cracking as the temperature changes during the day. I don't know if that's normal or if I have problem.

During installation, one of the window stoppers was broken. Worker said they would come out to replace. Never did. I called to get it replaced. Of course their response is much slower than when I signed up for the initial purpose.

Still waiting for my replacement screens

Deal is not buy so many get so many free. Very misleading. Just cut overinflated price in half to look like it. Window frames and house siding not rebuild like promised. Would not recommend!

long wait, not all windows came in corret and had to wait longer to complete job

The staff are polite and efficient.

Great customer service from initail encounter to final communication.

The back door is hard to lock, the screen door does not stay on track, and the window does not work well (locking mechanism to keep window open, one side falls out). I could not be more disappointed with the product.

I have had no follow up from my sales rep after he sold me the windows. No follow up from window nation wondering how everything is going with the windows. Some of the windows are very difficult to shut.

Since the first consultation, to the measurements and installation.Experience was unique and pleasant.

I have been requesting a fix on a window unit for over a month or more and no one has come to asses the repair. These were newly installed windows and one doesnt close properly.

I would not recommend using any window replacement company in the middle of the winter. We had 23 windows out in a very short day. Nonetheless, the Window Nation people did a good job.

I had a broken window installed and it still isn’t fixed. It has been several months.

After the initial meeting with the installation consultant the post customer service agents and installation managers are not supportive and do not respond.

I could not set up an in person appt because my husband was not interested in the process. These decisions are made by me and he is quite happy not to be involved. All done by email which did not provide the opportunity to review choices. Most likely would not have chosen those installed except for crank style - they are the aesthetically pleasing. Others do not extend all the way up leaving small viewing area. Too much framing rather than window

Everything, they were Very Friendly, professional. And got my windows done in a short time.

The worst communication I’ve ever had. Hard to get anyone on the phone, scheduling is terrible and they act shocked when I can’t say if I’m free for an entire day 3 weeks out without a time window. Measurement tech came wrong day and had an attitude with me for not being there. Trying to have an issue from install fixed has been a terrible experience. I would’ve had two other exterior doors replaced with this company but will not go through this misery again.

All appts were on time and install was smooth

I was very satisfied with how we were treated from at the beginning to the very end of the installation.

I would still recommend Window Nation to friends but do feel there needs to be improvement with contacting the company with questions or problems. And with returning messages to your clients.

They were clean and efficient. The windows look nice.

Process was fast!

Great experience from A to Z! Love my windows!

You made it extremely difficult to proceed with the paperwork. You had great difficulty coordinating with the HOA, which took many, many phone calls to rectify.

Professional, courteous. Left my home spotless of debris. I’d call them again. And have referred the company to friends.

The job was done exactly when promised. The crew was friendly and competent. They cleaned up after themselves. It was really painless!

Communication was very difficult. The process took a lot longer than it should have.

100% . . .from the salesperson to the measure and the installation everyone was great, helpful and appreciative.

Improperly putting back on the window trim on some windows.

Wife very happy

Window techs have been out 3 times to repair issues and still need to come a fourth time to redo 6 out of 10 windows

My first project of all windows and doors was great had no complaint until after the job was done and I ordered a storm/ screen door for my new back door. I didnt realize a screen door did not come with it. It took me several text messages and phone calls to finally get an answer, and several more to get a contract. I had several questions on the contract and sent a text with my concerns and never recieved an answer. This is forcing me to go elsewhere for my door.

I booked appointment on a Friday so most of work would be done while my autistic daughter was at a program . Took weeks to get appointment. Scheduled 8-10 to be at house, called 9 times before customer services emails finally reached someone in Hartford. They called at 10:46 and told me they were at a service call and it would be another 45 before they got to warehouse that is an hour away and calculating with no traffic would be there by 1:00ish. This was my only day off . I let loose and told them in no way am I going to put my daughter thru noise and banging for hours after she is home. I told them that is an inconvenience. Amy said, my Autistic child being around that is not an inconvenience, she then compared her to a crew that dropped her water heater on the stairs and that’s an inconvenience. I was totally insulted by her autistic remark and comparison, she should be ashamed but instead she threatened to cancel my order and told me I will be charged for canceling due to their service call at my scheduled time and said she will cancel my order and bill me the 16,400 dollar cancellation fee and drop my windows and door in my front yard !!!!!
Please post this for Austistc families around the world , I’m sure their response would be insulted too

Seamless process. Decent financing with Goodleap. 2 Ukrainian guys put the window in. Sad my window treatment did not fit after though. Some plaster chipped around frame, a crack line but otherwise the windows is in looks good and slight privacy tint I like, didn't take all day. Satisfied

Due to the inconsistency of my product orders, already having to have two new windows replaced and still waiting for proper hardware to come in I will be hesitant to recommend. The reps have been nice to speak with, understanding and informative. The installers have been punctual ,clean, hard working , friendly, and knowledgeable.

I am still recovering from the trauma of the installation experience

Door is great. Good customer service.

I wish the salesman had told us that the new window would have a smaller interior dimension. We were unable to fit any any type air conditioners into the space.

Window nation needs to stay in touch directly with the customer til the final inspection. If there is any issues they need to advocate for their customer til the end.

install team was extremely messy and left lots of glass on my property on the inside and outside

I liked everything you go in my living room now oh my God, quiet cool unbelievable the windows the difference they made and the guys who put them in hard Workers that’s all. I gotta say it was raining out and they kept working.

Still don't have a screen for one of the main windows in my son's room his window was the reason why we decided to get all windows done. And unfortunately, when the windows were put in that day, his one window that had the issue from previous still doesn't have a screen. If we come to complete a job, I would think you have all the equipment and all screens for the windows. Yes, it's only one window, but it's the principal.