Like the windows fine but the service was substandard. Order was messed up. The windows that we were short did not come as promised and nobody answered the phones when I called & nobody returned calls. The final install was nearly two months later than promised.

Arrived on time, courteous workers and cleaned up nicely. The windows are so nice. It’s very quiet now. Pretty windows.

The scheduling, the install crew, the follow up,but most of all the windows

Friendly, open, honest. One of the best guarantees out there. Great customer service. No pressure.

Yes, they did a great job all the way around

On around 1/20/26, I called WindowsNation and made an appointment to have a salesman come to our house to discuss our windows. I was told by the phone person that we would receive a free dinner certificate for 2 for making this app't.

On 1/23, Scott, our salesman, came and sold us 4 windows for our family room. When I asked him about the dinner certificate, he said we would get it after the windows were installed. He told us that the windows would be installed by six weeks, but maybe 4 since this wasn't a busy time.

After not hearing back from Windows Nation for over 6 weeks, I texted the salesman on March 9th, and asked when our windows were coming. On March 10, Scott texted back and said that the windows were done and they were just waiting on the permit from the city, which would probably take a week or two. After not hearing anything for another two weeks, I texted Scott again on March 23. to ask where the windows were, and I never received an answer from him.

The next day I called WindowsNation to ask about the windows. I was directed to a woman who told me the windows were ready but they were waiting on the city to approve the permit. I told her that we have gotten permits from the city before and it took days not weeks. She said that she was told that the city had a backlog and that no new permits were being issued until the backlog was fixed. I told her I wanted to talk to a supervisor. She said he wasn't in, but he would call me back when he returned.

We live close to the Flower Mound City Hall and went there that day to ask about the permit. We were told they were not very busy and there was no backlog and that the city did not hold up permits because of a backlog. She looked at our order and said that the reason the permit had not been issued was because of a previous bill Windows Nation had not paid. I then called Windows Nation and told them this.

The next day the manager from your office called me back. When I told him what had happened, he acted like the city was lying. He did not apologize or admit that the bill hadn't been paid. By this time someone corrected the matter and the permit was issued on 3/24. The windows were then installed on 3/26, over 8 weeks after we signed the contract or the windows.

We are very happy with the windows and with the installers who installed them. They were friendly, professional, and cleaned up thoroughly.
We have never received the free dinner for two that we were initially promised.

We think you should keep your word and not lie to customers. This is why we hesitate to recommend you to others. We have more windows on our house that need to be replaced and will probably be doing them in the next year or two. Again we are not sure if we will call you again.

from meeting with the sales person to installation. everything was exactly as promised and now I am enjoying a much cooler house

The main reason I gave them only three stars is because their business is very unorganized. The steps involved from getting the estimate to completion of a project should flow. Windows were installed April 9 and one window didn’t have its screen. got a call today to set up an appointment to install a missing screen and they installed it last week, two months after the original install. I can’t comment on the windows yet because I haven’t had them that long but I have concerns. I don’t know that I could recommend them

Window frame and sill had damage. Sealing was sloppy.

Price financing arrival on time very friendly and manners. Got all windows in in one day.

I am unlikely to recommend Window Nation – Dallas, TX. The sales team and sales manager were responsive only until the contract was signed. After that, communication stopped, and I have no clear or accurate information about when my windows will be installed. This experience does not give me confidence to recommend the company to others.

With the way we were treated in the beginning I will not recommend to anyone.

I’m very pleased with my windows and patio door. The quality and beauty is amazing.

The installation crew was excellent and did outstanding work. They were professional, efficient, respectful of my home, and the finished installation looks great. The workmanship exceeded my expectations.

My concerns relate primarily to the sales process and communication regarding the product specifications and exterior color options. During the sales presentation, certain features and options were discussed that were later clarified or changed during the project, which created some confusion and frustration.

Overall, I am pleased with the quality of the installation and the finished product, but I believe there is room for improvement in communication and setting clear expectations during the sales process.

Outstanding product, excellent installation and cleanup! We are extremely pleased and we show off our new windows and doors to all our neighbors!

They are completely pro’s,

From start to finish a fair price and quality workmanship.

It started with the sales person. This was my 4th quote. I stated what I disliked from the other companies and their tactics. So that was avoided and persued with what I wanted and what Windows Nation could offer. From that point, it went as explained to me. Everything was upfront. Pricing, when product would be finished being built and then install. Install crew was here for 2 days for 30 windows and 3 doors. They did a great job both days. I watched both days as work was performed and then asked to inspect it. Very satisfied with Windows Nation!

Aaron took the time to understand what we were looking for, provide needed information on the options. Very friendly and professional.

I am still waiting for the job to be completed. The main picture window is warped. I can’t review on an unfinished job.

They helped me work with a difficult HOA. It took awhile but working together we got it done.

Absolutely, couldn’t be more satisfied with my windows

It’s about two weeks that I try to reach sales advisor, after a lot of time calling company to get somebody to help me, still I didn’t anything back.

We still do not have our project completed.

Very professional from sales rep to installers, windows have made a drastic difference in the appearance of our home. Love them. Have received comments from neighbors who liked them.

Installers did not install the correct windows that were ordered. Called Windows Nation 2-3 times and spoke with Customer Service about the issue. I was advised they would forward to the correct individual who would handle the issue. Never received a phone call, text, or email. I contacted my Salesman who demonstrated the various window options. He provided his Supervisors phone number. I called, no answer, and I left a voicemail explaining the problem and left my phone number asking him to call me. He never called so I filled out and mailed a certified letter, return receipt, and mailed it to Window Nation. I then actually was contacted indicating they had received my letter. I was then contacted by a subject who I explained the wrong windows were installed. He is working on the problem and the last I heard was the windows would be replaced on June 16, 2026. I guess we’ll see if that happens. Window Nation was rated #2 behind Anderson Windows who installed my windows in the past. I am disappointed with Window Nation and the service provided to a customer especially after waiting two months on the windows to be installed and the wrong windows were installed.

I'm a bit concerned as the window, in our master bedroom, is having the same issue it did before. Some where in the middle is leaking. The mdf is puffy and discoloring.

Outstanding service

The job that was done was wonderful, but one of the windows was broken and it’s been at least 2 plus months and they still haven’t fixed it.

Very satisfied. Job well done. Installers were very professional knowledgeable and friendly

After the installation l found screen not installed and also damaged. Some of their promises were not kept. I cannot recommend this company to anyone.😩

I liked the whole experience, from the salesman, the man who came out to take more precise measurements, and more especially the installation crew. I also appreciated the contact after the installation and during the process, which kept me well informed.

Don’t feel the price was worth it.

Very pleased withe the entire process. Sales visit, communication was great, onsite measuring process excellent.
Installation was seamless, on time, attention to detail spot on .
Cleanup process very impressive!

Received the Dallas Cowboy jersey! Grandson loves it!

Once again , super pleased with our purchase!
Regards
Glenn Harding

They scheduled the installation on a holiday and I adjusted my schedule but nobody showed up. I called the company and it took a while for them to reach back out to me to schedule the installation. The day of the installation I received a call at approximately 1pm, my installation window was between 12-3, and I was tol that the worker was on his way. I waited patiently and the worker made it to my house at 3pm. After the installation was finished I looked at the window and told the worker that was not the same color as the other windows on my home and he agreed. I have called the company multiple times but have not gotten a response from them for the right color window.

The product is awesome, but the service, sales manger not so good. Once he sold thr product did not see him again. Special during installation. Your service person schedule a inspection without telling me. Luckily I was home.

Beautiful windows.

I was sold on a lifetime warranty, making it worth the cost. After install I received my warranty paperwork and there is only a 5 year labor warranty (which was most of the cost), limitations like maintenance required that I was specifically told wasn't required, and other limitations. I was told everything would be covered including breakage caused by rocks getting kicked up by a lawn mower. I emailed to request clarification, was told I would get a call and now it's been a week and haven't heard back. Seems like they will say anything to get you to agree to an overpriced job only to not deliver on what you're told at the time of the sale.

Installstion nerd

There job is not complete yet.

The patio door is sticking and not closing easily.

They fulfilled all of their promises, have been completely honest, and have done fine work.

No Cowboy’s jersey as promised!

Some of the windows don’t stay shut unless locked and are extremely difficult to lock.

It took me hours to pick up the broken glass out of my front flowerbed.

I am likely to recommend Window Nation to a friend. The process of getting the windows in was the best part of the project.

Three things -
* 3 windows have to be replaced (1 scratched, 2 have imperfections).
* 2 damaged screens have to be replaced.
* whoever ‘cleaned’ the glass did not do a good job. Had 8 windows replaced by your co. 2 years ago and it was pure perfection! This guy didn’t have near attention to detail on our 12 windows.

The process with Window Nation was very easy when it came to figuring out what we needed and negotiating the price.

They’ve lied to us from day one and all the way through the process. We were supposed to have windows you couldn’t see through, no financing, and no interest for a whole year. We were also supposed to receive a gift card for food that is all the way in Dallas, where we don’t even go. Also, someone referred us to them and never received their referral money.

They’re very attentive to the customer.

Everything was done on time.

The salesman was very informative, and the meeting wasn't stressful at all. He had all the information we needed.