the planfor replacemnt was done as promised and good communication

We would recommend Westfall to any friend or person needing a new roof.

Very good service and friendly.

From the visit for the estimate to the final cleanup, everyone was exceptionally professional and informative. I was kept aware of every step of the project and everything was done quickly. Great work by all.

I chose Westfall specifically because of their Owens Corning Platinum Preferred status. I believed that designation represented a higher level of workmanship, professionalism, and accountability. Unfortunately, my experience has been the complete opposite.

Before signing my contract, I had multiple conversations with my salesperson, Rick, regarding installing ISO insulation beneath the flat roof portion of my home. I had obtained four other estimates from competing contractors that all included ISO insulation, and I reviewed those estimates with him. Based on those conversations, I genuinely believed that insulation was included in my project.

During the roof replacement, I personally watched the roofing crew remove multiple insulation boards from beneath my flat roof. Those boards were never replaced with comparable insulation. The crew that did my roof also did my roof in crocs and not proper OSHA requirements.

Since the roof installation, my home has experienced significant cooling problems that never existed before. My HVAC system is relatively new, yet it has been running more than 16 hours a day for over 32 consecutive days and still struggles to reach the thermostat setting. My second floor and the rear of my home have become noticeably hotter, and my AC vents have begun leaking condensation due to the excessive attic heat. I have historical HVAC runtime data showing that these issues only began after my roof replacement.

Because of these changes, I have also incurred additional expenses by having HVAC companies inspect my system. Their recommendations ultimately led me back to concerns with the roof and attic conditions.

Westfall sent Simon from their production department to inspect my home. His recommendation was to completely redo the flat roof with a tapered system, install the ISO insulation I originally discussed before signing my contract, and add attic ventilation. However, all of these recommendations would require me to pay additional money. While they have offered a discount on part of the work, I do not believe a homeowner should be financially responsible for correcting problems that only arose after a roof replacement.

Throughout this process, I have felt that my concerns have been dismissed rather than investigated. During my meeting with production, I was repeatedly told that my conversations with the salesperson were simply “word of mouth” and that it was my responsibility to catch the omission in the contract. While I understand the importance of reviewing a contract, I also believe homeowners should be able to rely on the representations made by a company’s salesperson throughout the sales process, especially when those discussions directly influenced my decision to hire Westfall.

What has also concerned me is that, after researching recent customer feedback, I noticed several recent one-star reviews describing experiences that felt very similar to mine. Multiple homeowners describe problems appearing after their roof installation and then being asked to pay additional money to resolve them. I cannot speak to those individual situations, but seeing experiences that closely resemble my own has left me questioning whether this is an isolated incident.

At this point, Westfall has denied any responsibility for the changes in my home’s performance despite the documented timeline, my historical HVAC data, and the fact that the only proposed solution is to install the very insulation I originally discussed before signing my contract.

I chose an Owens Corning Platinum Preferred Contractor because I trusted the Owens Corning name and believed your certification represented exceptional quality and customer care. I respectfully request that Owens Corning review my concerns and determine whether this installation and the contractor’s handling of this matter meet the standards expected of a Platinum Preferred Contractor.

All members of the team communicated very well as to what to expect with the job. Work done as promised. Did well in being fair regarding pricing.

David Torres and his team did a fantastic job on my roof. We appreciate all his time and effort.

Great company from start to finish.

They did a great job walking me through the process from the beginning to the end of my project.

When the time comes I will recommend this company to my friends.

Professional, knowledgeable and wanted to make sure we were 100% satisfied.

I would certainly recommend Westfall Roofing to neighbors.

I would gve my recommendation of quality workmanship

Very professional courteous crew. Did a great job . Roof and shingles look great.

You guys did an awesome job. Of course I’m spreading Westfall Roofing name all over the place.

quality products and great customer service.

Organized, communicative and hard work.

I've used them for a number of jobs and have recommended them to a few people. They have always given great communication. I had them do my roof. They have very competitive pricing, and they do gutters and soffits. They do multiple other things than just roofing.

They were not able to finish my job because of some issues with the house.

I'd recommend Westfall to ANYONE especially a friend. They're top notch all the way through.

Clean & Safe

Clean & Safe - Top notch job in terms of clean up and follow up, Juan met me for the final walk and everything looked amazing.

Your workers were very professional and did top quality work!

The company worked with honesty and they did what they said they would do.

I am very satisfied with Westfall Roofing and would highly recommend them to anyone.

Westfall Roofing was thorough and professional from start to finish with the quote to the finished product.

Excellent communication and did a great job on our roof replacement. Their estimate was low. They provided sound information on the increase. The crew replaced our roof in one day. The cleanup was good. They did everything they said they would do.

The efficiency and accuracy of the scope of work

They are very professional. They know what they are doing. From the beginning to the end of the project, it was very good working conditions.

They were nice, organized, and clean. They picked up after themselves.

They did their job, and it was outstanding. I was impressed.

We had a nice experience with the sales person, Alan. In addition, Simon, who did the final inspection was very knowledgeable. However everyone afterwards was not professional and had poor communication skills.

They were very professional, detailed, efficient, and kind. They were above and beyond what I expected.

They were professional and efficient, and they got the job done.

N/A

Provided all the right questions are answered to ones satisfaction.

YES

My gutters were not put back up squarely, they are sagging. I was told that there was nothing they could do about it. Some of the soffett was not re-installed correctly and fell down.

They told me they would replace my solar tube domes with the price quote then told me it would cost $750. They don’t return phone calls for several days and delayed installation

NA

We spent over a year trying to get our roof approved with ARC… WESTFALL should not have removed our chimney caps until they knew that our project was going to be approved… We lived with leaking rooms with repeated phone calls with Westfall to come fix the coverings they had blown off in a storm, it took me over 25 phone calls and having to threaten to get the covers put back on and then charged us for that when we needed to switch from shingles to tile we were quoted over 1750 a square.… We asked multiple times for a better price and our only option that was given to us was secondhand Tile for Only about $100 a square in savings… The going price for a tile roof should’ve been $1100-$1200 a square… We were quoted almost $45-$55,000 too much… No effort was made to keep us as a customer… Lenny was an extremely professional and good person to work with… we could have had imported Spanish Tile for $1600 a square… We went with a top-notch roof with top notch underlayment with the new high-tech foam as well for only $1100 a square…

Everyone in the company was very professional and knowledgable about the whole process. kept us informed of the progress in the installation and in a very timely manner.

Definitely will recommend Westfall Roofing to all needing a new roof.

Very helpful. Quick to respon

They provide quality work.

Everything was good.

Definitely will recommend Westfall Roofing to a friend or family member

Westfall Roofing had excellent project management, good communication, and an efficient installation.

The quality of the work is good.

From start to finish everyone kept us informed when each step would be started and completed.

They did a great job installing my new roof/gutters!

I was told (in writing) that I would have nothing to worry about for the ENTIRE roof for 25 years and everything would be through Westfall. This was FALSE! After getting the warranty registration, the roof is NOT covered 100% as promised by the salesman (again, in writing via email). Matter of fact, only 15 years for wind occurrance. Was told by others in the office that I should maintain my roof homeowner's policy during this time... again, NOT what the salesman stated... he said nothing would need to go through insurance during the first 25 years of the Platinum warranty.