If they correct their mistakes I would recommend them to others.

Na

N/Ayes

Project was done carefully Problems solved asap

x

We were very unhappy that WMR did not vent our roof as promised in the contract, which then voided the OwensCorning warranty. Also unhappy they didn’t tell us, and we had to discover the lack of venting and voided warranty for ourselves.

Poor quality installation still not fixed nearly a month later.

There is at least one section on the roof where they unattached siding and did not re-attach it. Also some of the facia cover was bent and not replaced flush. The siding is worse problem.

Yes, we let several friends and neighbors we were very happy with our new roof.

The roofers left a terrible mess after they were completed. Had to call and have them come back to clean up again.

they did a wonderful job all new roof in 8 hours

There was some internal confusion within West Michigan Roofing that lead to the project not being completed in a timely manner.

They installed a different ice guard and underlayment vs what they quoted. I brought it to their attention and they continued to install and I was told it was comparable. Did some of my own research and the product they installed was a less expensive product. I called them after I received my final invoice and they reluctantly reduced it.

WMR was very professional & I would recommend them to anyone.

Very helpful in helping us to get the best color of shingles for our house.

Absolutely Not!

Improved communication from the installation team leadership.

n/a

Quality Job. Roof looks great. Home is now well insulated.

Results look great and at a good price.

I am very pleased with the entire process.

Cost was comparable to other quotes. Appreciate the job being completed in a single day. Crew was efficient and let me know what had to be done to fix small issues they found.

The team was professional and hard working. We are very happy with the new roof!

The process was so smooth. Any questions I had were answered promptly and respectfully and the ease of digital contract was a plus

Overall a good job, done well at a decent price. Had some issue with extra charges- see #15. Areas of Improvement comments below.

*Sigh* where to start? Jim was our rep. From the bait and switch with the pricing, with the lack of communication once the deposit as taken, the extensive damage that was done to the property itself, and the absolute lack of responsibility Jim took for his missteps, I would be hard-pressed ever to suggest WMR to a friend. An enemy?? Yes...

My dad praised WMR for a job they did over 30 years ago, so to me there was no other option. I’m so glad I chose them.

The process from quote to completion was easy and fast.

Very satisfied! Thank you!

Yes I would my roof looks very good and I am well satisfied with the work and the quality

From the day of our quote from Shawn, everything was fine and we will suggest W Michigan Roofing to our friends. Shawn went beyond the call of duty when he came back the next day after job completion to magnatize for any nails HIMSELF. He was so friendly and professional.

Great job!! Project was done efficiently and well. The roofing crew was great..They worked quickly;left each day only after being sure the work space and the yard were free of debris. They were friendly and efficient.

West Michigan Roofing did a great job for us, they did the work quickly and professionally, our roof looks great!

I would not recommend the company to anyone. West Michigan Roofing fell short of all my expectations in every area. I've detailed in writing the multiple issues with the project to the company, and continue to find issues with the shoddy workmanship.

West Michigan Roofing was professional and easy to work with. I was surprised at how efficiently they were able to get my roof installed.

We were very pleased.

Manuel, the general contractor, was extremely nice. He explained things really well. He took the time to tell me what will happen with the project. He put sheets down to catch the debris from the skylights. I was very impressed with him. I didn't know the others, but they seemed to work very well. They didn't waste time, and they got the job done extremely fast.

Areas For Improvement

Areas For Improvement - West Michigan Roofing did not fall short of any of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the salesperson. He educated me along the way which was great since this was the first roof I have ever replaced. Also working with them was very easy!

Current Referrals

Current Referrals - I do not know anyone off the top of my head. However, I have passed on their name to a few people.

Recognized Excellence

Recognized Excellence - I would like to recognize Joe Caton, the salesman. He was very hands-on, gave me a lot of information. Helped me understand my state farm information.

Complete estimate of work required and completed the work on time and conscious of my deadline. Work was done as stated and final product looks great. Crew was courteous, answered my questions and cleaned up well.

ALREADY HAVE RECOMMENDED THEM

Recognize Excellence

Recognize Excellence - Joe Caton

Great customer service! Very satisfied.

Review

Review - Great Customer Service! Very satisfied.

They were on time, very careful on the property and when they left everything was cleaned up.

The workmen were very professional. One thing I admired was that they never used bad language. They were steadfast, did the work, and never played around. The team was excellent.