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Reviews 42
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Of 126 respondents, 42 left a review.
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Recent reviews
Robert M.
Response
Valor Home - Salisbury (MD Contacts) Hi Robert and Valerie, thank you so much for taking the time to complete your end-of-project survey and for sharing such positive feedback. We’re thrilled to see that you were 100% satisfied with your experience and gave our team top marks for sales knowledge, communication, professionalism, and overall value.
Your strong recommendation means a great deal to everyone at Valor Home. We truly appreciate the trust you placed in our team and are grateful for the opportunity to serve you. Thank you again for choosing Valor Home!
Glenn W.
Response
Valor Home - Salisbury (MD Contacts) Hi Glenn, thank you for taking the time to share your feedback and for recommending Valor Home. We’re thrilled to hear how pleased you were with the efficiency of the project and that our team was able to complete the work quickly while still maintaining high standards.
We’re especially glad to know our crew identified and repaired additional issues that might have otherwise gone unnoticed. Providing thorough, knowledgeable service is something we take great pride in. Thank you again for choosing Valor Home and for your trust in our team.
Dina K.
Response
Valor Home - Salisbury (MD Contacts) Hi Dina, thank you so much for taking the time to share such wonderful feedback about your experience with Valor Home. We’re thrilled to hear that our team’s professionalism, communication, and attention to detail exceeded your expectations.
It’s especially rewarding to know that the final result impressed you and that you continue to receive compliments on the work. Your recommendation means a great deal to our entire team. We truly appreciate your trust and are grateful you chose Valor Home.
Dave A.
No problems are reason enough to recommend Valerie The people that valor sent to my project were very professional
Response
Valor Home - Salisbury (MD Contacts) Thank you for your glowing recommendation of Valor Home! We're thrilled to hear that our team's professionalism left such a positive impression. Your feedback on our effective communication, organization, and the value you received is greatly appreciated. It's wonderful to know that our team met your expectations. At Valor Home, we strive to provide exceptional service on every project. We're grateful for your trust and look forward to serving you again in the future. Please don't hesitate to reach out if you need any further assistance with your home improvement needs.
James L.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your glowing review of Valor Home, James! We're thrilled to hear you had such a positive experience with us. Your 'AAA++' rating means the world to us, and we're glad our team demonstrated knowledge, professionalism, and effective communication throughout your project. We know banking paperwork doesn’t always go as planned, and we’re happy we could work with you while everything got sorted out. It's wonderful to know you feel you received fair value for your investment. Thank you for your willingness to recommend Valor Home to others – that's the highest compliment we can receive. We look forward to serving you again in the future!
Jim K.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your outstanding review of Valor Home! We're thrilled to hear that our team exceeded your expectations in every aspect, from our knowledgeable sales staff to our effective communication and professional organization. It's wonderful to know you found great value in our services and that our installation team was efficient and left your property in excellent condition. Your recommendation means the world to us at Valor Home. We truly appreciate your business and look forward to serving you again in the future!
Barbara G.
Response
Valor Home - Salisbury (MD Contacts) Hi Barbara, thank you so much for taking the time to complete your end-of-project survey and for sharing such wonderful feedback. We’re thrilled to hear that you’re truly satisfied with your new roof and gutters and that your experience met your expectations across every category.
Providing organized, professional service and real value is what we strive for on every project, and your kind words mean a great deal to our entire team. Thank you again for choosing Valor Home — it was a pleasure working with you, and we’re always here if you need anything in the future.
Lauren W.
Response
Valor Home - Salisbury (MD Contacts) Hi Lauren,
Thank you for sharing your feedback. We’re sorry that your experience did not meet your expectations. At the time of your project, our team reviewed the concerns raised and worked through them directly, and the matter was considered resolved.
While we understand your frustration, we do want to clarify that the issues you reference were addressed during the original service period. As a veteran-founded company, we take all customer concerns seriously and strive to handle them thoroughly and fairly when they arise.
We appreciate you taking the time to share your perspective and wish you and your family well moving forward.
Randall G.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your excellent review, Randall! We're thrilled to hear that Valor Home met your expectations with efficient, high-quality work. We appreciate your feedback on improving our daily communication during projects. It's valuable input that will help us enhance our service. We're especially pleased that Bill Selby represented our company so well. Your recommendation means a lot to us at Valor Home. We look forward to serving you again and hope you'll share your positive experience with friends and family.
James W.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your glowing review of Valor Home! We're thrilled to hear about your excellent experience from start to finish. It's wonderful that our team was friendly, knowledgeable, and provided exactly what you were looking for. We take pride in offering great products at fair prices, and we're delighted you found value in our service. Your recommendation means a lot to us at Valor Home. We appreciate your business and look forward to serving you again in the future!
John H.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your glowing review of Valor Home! We're thrilled that you had such a positive experience with our team. It's wonderful to hear that you found our salesperson knowledgeable, our communication effective, and our service professional and organized. We're especially pleased that you're recommending us to friends – that's the highest compliment we can receive. Your satisfaction with the roof's appearance and our thorough cleanup is exactly what we strive for. We truly appreciate your business and look forward to serving you again in the future.
Jacqueline M.
Response
Valor Home - Salisbury (MD Contacts) Jacqueline M., thank you for your glowing review of Valor Home! We're thrilled that Mr. Larkin and our team treated you like family. It's wonderful to hear that our roofing crew did a beautiful job and left your property spotless. We truly appreciate your high recommendation and are delighted that you found the experience so pleasant. At Valor Home, we always strive to arrive on time and take great care with our work. Your kind words and blessing mean the world to us. We're honored to have served you and look forward to being there for any future home improvement needs you may have.
Beth R.
Response
Valor Home - Salisbury (MD Contacts) Beth, thank you for your glowing review of Valor Home! We're thrilled to hear that our team completed your roof installation efficiently and to your satisfaction. It's wonderful to know that the new roof not only looks amazing but also effectively keeps the water out. At Valor Home, we pride ourselves on delivering quality results that protect your home. We greatly appreciate your recommendation and look forward to serving you again in the future!
William W.
Response
Valor Home - Salisbury (MD Contacts) Hi William, thank you for completing your end-of-project survey and for the outstanding feedback across every category. We’re honored to know that our communication, problem resolution, cleanliness, and respect for your home contributed to a positive experience.
Earning your recommendation means a great deal to our team, and we truly appreciate the trust you placed in Valor Home. Thank you again for choosing us — we’re always here if you need anything down the road.
Marsha A.
Response
Valor Home - Salisbury (MD Contacts) Hi Marsha, thank you so much for taking the time to complete your end-of-project survey and for the wonderful feedback. We’re thrilled to hear that you were fully satisfied with your experience and that our sales knowledge, communication, professionalism, and overall value met your expectations.
Your kind words about our pricing and workmanship truly mean a lot to our team. We take great pride in delivering quality work while remaining committed to the homeowners we serve. Thank you again for choosing Valor Home — it was a pleasure working with you, and we’re always here if you need anything in the future.
Jeffrey H.
Response
Valor Home - Salisbury (MD Contacts) Thank you for the strong marks across the board. We’re happy to hear everything went well and truly appreciate your support.
Rodney B.
Response
Valor Home - Salisbury (MD Contacts) Thank you so much for the outstanding feedback!
It’s wonderful to see that the experience rated strongly across every category — sales knowledge, communication, professionalism, organization, value, and overall satisfaction. The team strives to deliver this level of service on every project, and it’s truly appreciated when a client shares such encouraging comments.
Thank you again for choosing Valor Home. If any future needs arise, the team will be ready to help.
Ron R.
Response
Valor Home - Salisbury (MD Contacts) Thank you for taking the time to share this feedback.
The concerns about communication, professionalism, and the appearance of the roof are taken seriously, and the goal is always to deliver a smooth and satisfactory experience from start to finish.
Regarding the comment about the architectural shingles on the front of the home, it’s important to clarify that architectural shingles do not lay flat in the same way 3-tab shingles do. Architectural shingles have a dimensional profile by design, which creates varying shadow lines and textures. This is normal and part of the intended aesthetic of the product.
To fully understand the concern about the appearance, the team requested photos of the area in question so a proper assessment could be completed. Those photos were not provided, which made it difficult to evaluate the issue or offer corrective guidance.
That said, the door remains open to reviewing the matter further. If photos can be shared, the team will gladly take another look and ensure everything meets installation standards.
Thank you again for the feedback. It genuinely helps improve the overall experience for future homeowners.
David N.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your feedback. We did want to clarify that throughout your project, Sal and TJ always responded promptly to your communications. In fact, Sal even responded outside of normal business hours to ensure you received timely updates.
Regarding the change order, this was necessary because once the old materials were removed, we discovered that the roof had cedar shakes beneath the shingles, which required the installation of all new plywood. This is a common structural issue that cannot be identified until the roof is opened, and replacing the decking was essential to ensure the roof was installed safely and to code.
We appreciate you taking the time to share your thoughts. If there’s anything further you’d like to discuss, we’re always here to help.
Jae C.
There isn't anything substantial that would deter me from highly recommending this company.
Response
Valor Home - Salisbury (MD Contacts) Hi Jae,
Thank you for the detailed review and for sharing your experience with our team. We’re glad to hear that our roofing expertise, value, and commitment to the veteran community made a positive impact on your project.
We also appreciate your honest feedback regarding communication after the installation, as well as the note about the shrubs. This helps us improve and ensures we continue delivering the exceptional service our customers deserve.
Your recommendation means a lot to us. Thank you for choosing Valor Home — and please don’t hesitate to reach out if we can support you in the future.
Brian G.
They use subcontractors.
Response
Valor Home - Salisbury (MD Contacts) I wanted to personally reach out regarding your recent feedback. I’m sorry we couldn’t find a resolution during our phone call, but I appreciate you giving me the time to hear your feedback and give some clarity. Just to recap our conversation:
Our estimators don’t go onto roofs during inspections due to OSHA safety regulations and insurance restrictions — we can’t legally walk a roof without proper safety anchors, which are only installed during the job. That said, we always strive to give as accurate an assessment as possible using satellite technology or ground-based inspection tools.
As for installation, Valor partners with trusted, licensed roofing crews who meet our standards for quality and professionalism — and all work is backed by Valor’s warranty and oversight.
I want to assure you that Valor Home is genuinely a veteran‑owned company committed to giving back to those who serve. Through the non-profit program Operation Raise the Roof, we also provide free roof replacements for veterans and Gold Star families each quarter, covering both materials and labor. Check it out at https://www.opraisetheroof.org/
Review in Pasadena, MD
The quality of work was excellent. I'm giving 4 stars because they didn't have the deferred payment that was advertised. I just relocated from out of state and am paying extra taxes through year's end. The deferred payment would've helped with my budget.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your positive feedback on our work quality and team performance at Valor Home. We're delighted that you found our sales knowledge, communication, and professionalism excellent. We apologize for the confusion regarding the deferred payment option. At Valor Home, we strive to provide accurate information about our services and payment options. We understand how helpful this would have been given your relocation situation. We'd like to discuss this further to see if we can find a solution that better fits your budget. Your satisfaction is our priority, and we appreciate your honest feedback as it helps us improve our services.
Scott S.
I'm a retired builder, and Valor Home provided the best service I've ever gotten in my life.
Response
Valor Home - Salisbury (MD Contacts) Thank you for sharing your feedback! We’re thrilled to hear that your experience with Valor Home was wonderful. Knowing that we met the standards of a retired builder makes this praise even more meaningful. Our team takes pride in providing professional, organized, and high-quality service, and it’s great to know we delivered that for you. We appreciate your trust and look forward to serving you again in the future.
William T.
Great experience with the Valor Team, from the professional sale's person to the roof installers. On the day of the roof installation, they kept me informed with pictures of the roof step-by-step and with text messages. The team was very professional...
Response
Valor Home - Salisbury (MD Contacts) Thank you, William, for sharing your experience! We’re so glad to hear that our team kept you informed throughout the installation process and delivered the professionalism you deserve. Clear communication and quality work are what we strive for every day, and your feedback means the world to us. We truly appreciate your trust in Valor Home!
Review in Chestertown, MD
Response
Valor Home - Salisbury (MD Contacts) Hi Patrick, thank you for taking the time to complete your end-of-project survey and for recommending Valor Home. We truly appreciate the opportunity to work on your home and are grateful for your trust in our team.
Your recommendation means a lot to us, and we’re glad to know your experience with Valor Home was a positive one. If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to help.
Review in Parkville, MD
Response
Valor Home - Salisbury (MD Contacts) We appreciate you taking the time to share your feedback. While we’re sorry your experience was not what it should have been, we value the opportunity to learn from it.
Please contact us directly so we can discuss your concerns and determine what we could have done better.
Review in Bowie, MD
Response
Valor Home - Salisbury (MD Contacts) Hi Daniel, thank you for taking the time to complete your survey and for sharing such great feedback. We’re glad to hear that Sal provided friendly, honest support and that your experience met your expectations across every category.
Knowing that everything was completed exactly as agreed is incredibly important to us, and we truly appreciate your recommendation. Thank you again for choosing Valor Home — it was a pleasure working with you.
Review in Crofton, MD
Response
Valor Home - Salisbury (MD Contacts) Thank you for your positive feedback about Valor Home! We're delighted to hear that you found our team professional, organized, and that you received fair value for your investment. Your recommendation means a lot to us. We appreciate your input on our communication and sales knowledge, which we'll use to further improve our service. At Valor Home, we're committed to providing exceptional experiences for every customer. We look forward to serving you again and thank you for choosing us for your project.
Review in Deale, MD
Response
Valor Home - Salisbury (MD Contacts) Hi Anthony, thank you so much for taking the time to complete your end-of-project survey and for recommending Valor Home. We truly appreciate your trust and are glad to know your overall experience met your expectations.
Your recommendation means a great deal to our team. If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to help.
Tracy D.
Response
Valor Home - Salisbury (MD Contacts) Hi Tracy, thank you so much for taking the time to leave a review and for recommending Valor Home. We truly appreciate your trust and are glad to know you had a positive experience with our team.
Earning recommendations from our homeowners means a great deal to us, and we’re grateful you chose Valor Home. If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to help.
Review in White Marsh, MD
Response
Valor Home - Salisbury (MD Contacts) We are deeply grateful for your endorsement of Valor Home. Your decision to recommend our services speaks volumes about the trust you've placed in our team. At Valor Home, we strive to deliver exceptional experiences that resonate with our clients, and your feedback affirms that we're meeting this goal. Your recommendation is a testament to our commitment to excellence and motivates us to continually elevate our standards. We sincerely appreciate your support and look forward to the opportunity to serve you again in the future. Thank you for being an advocate for Valor Home in the Salisbury community.
Review in Fort Washington, MD
Response
Valor Home - Salisbury (MD Contacts) We appreciate the positive feedback and are glad the experience was a great one. Thank you for choosing Valor Home.
Review in Saint Leonard, MD
Response
Valor Home - Salisbury (MD Contacts) Thank you for taking the time to share your feedback.
We’re glad to hear that sales knowledge, communication, problem resolution, and professionalism were rated highly. We also appreciate the honest input regarding cleanliness and value, as it helps identify areas where improvements can be made.
Thank you for choosing Valor Home and for your willingness to recommend our services.
Sean S.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your outstanding review of Valor Home! We're thrilled to hear that your experience with our team was so positive. Your recommendation means the world to us and reinforces our commitment to delivering exceptional service. At Valor Home, we strive to exceed expectations with every interaction. We truly appreciate your support and look forward to serving you again in the future. Please don't hesitate to reach out if there's anything else we can do for you!
David H.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your glowing review of Valor Home! We're thrilled to hear you're extremely happy with your installation. It's wonderful that our team completed the work efficiently and to your satisfaction. Your high scores across all areas, from our sales knowledge to the value we provided, are truly appreciated. We're especially grateful for your willingness to recommend us. At Valor Home, we strive for excellence in every project, and it's rewarding to know we've met that standard for you. Thank you for choosing Valor Home for your needs!
Review in Odenton, MD
Response
Valor Home - Salisbury (MD Contacts) On behalf of Valor Home, I sincerely apologize for your deeply disappointing experience. The issues you've described — from the sales approach to the quality of work and communication — are unacceptable. Your feedback is invaluable, and we're committed to addressing these serious shortcomings.
We have previously tried to reach you to resolve these concerns, but unfortunately the call ended before we could fully address them. I would like to personally oversee the resolution of your concerns and ensure everything is handled properly. Please allow us the opportunity to make this right and demonstrate the level of service you should have received from the start.
Please call us at 443-292-4441, and press option 2 for our service department. We look forward to hearing from you.
Donald D.
Response
Valor Home - Salisbury (MD Contacts) Donald D., thank you for your glowing review of Valor Home! We're thrilled to hear that you were very impressed by our team. Your high scores across all areas - from our sales knowledge and communication to our professionalism and value - mean a great deal to us. We strive to provide exceptional service in every aspect of our work, and it's rewarding to know we've succeeded in your case. Your recommendation is the highest compliment we could receive. We truly appreciate your trust in Valor Home and look forward to serving you again in the future.
Mike H.
Response
Valor Home - Salisbury (MD Contacts) Mike H., thank you for your outstanding review of Valor Home We're thrilled to hear that our team exceeded your expectations in sales knowledge, communication, professionalism, and overall value. Your high scores across all areas are a testament to our commitment to excellence. We truly appreciate your willingness to recommend Valor Home to others. Your trust in our services means the world to us, and we look forward to continuing to serve you with the same level of dedication and quality in the future. Thank you for choosing Valor Home!
Susan C.
Response
Valor Home - Salisbury (MD Contacts) Susan C., thank you for your glowing review of Valor Home! We're thrilled to hear that you had an excellent experience with our team. Your high scores across all areas, from our sales knowledge to communication and professionalism, are truly appreciated. We strive to provide top-notch service and exceptional value to all our customers, and it's rewarding to know we've succeeded in your case. Your recommendation means the world to us. At Valor Home, we're committed to maintaining this level of excellence and look forward to serving you again in the future. Thank you for choosing us for your home improvement needs!
Alicia H.
Response
Valor Home - Salisbury (MD Contacts) Alicia H., thank you for your outstanding review of Valor Home! We're thrilled to hear that our team excelled in sales knowledge, communication, professionalism, and organization. Your recognition of the value we provide is greatly appreciated. It's wonderful to know that you're likely to recommend us to others. At Valor Home, we strive to deliver exceptional service in every aspect of our work, and your feedback confirms we're meeting that goal. We're grateful for your trust and look forward to serving you again in the future. Thank you for choosing Valor Home!
Review in Gaithersburg, MD
Response
Valor Home - Salisbury (MD Contacts) Thank you for your outstanding review of Valor Home! We're thrilled to see that you had such a positive experience with us. Your high recommendation means the world to us and motivates us to continue delivering exceptional service. We're committed to maintaining this level of quality for all our customers. Thank you for choosing Valor Home, and we look forward to serving you again in the future. Please don't hesitate to reach out if there's anything else we can assist you with.
Review in Bel Air, MD
Response
Valor Home - Salisbury (MD Contacts) Thank you for your outstanding review of Valor Home! We're thrilled to have earned your trust and satisfaction. Your positive feedback is a testament to our commitment to delivering exceptional service. We truly appreciate your support and look forward to continuing to exceed your expectations in the future. Please don't hesitate to reach out if there's anything else we can assist you with. Thank you for choosing Valor Home!
GuildQuality
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